What you’ll be doing...

The Performance Assurance Consultant is responsible and accountable for the strategy, design, monitoring and overall effectiveness of alarms within the business. The candidate will be focused on the detection of new risks and will react quickly to minimize the impacts of those risks on the business. Additionally, partnering with sales channels, operations and vendors to understand the internal changes and external influences on the business and work to minimize emerging threats. The consultantwill be instrumental in the business managing and improving risk detection in this dynamic business while balancing financial protection, customer experience and growth.

The consultantwill be expected to detect new fraud trends, maintain effective and efficient detection and mitigation of fraud and continuously evolve detection methods while minimizing false positives that create unnecessary friction. The successful candidate will need to be familiar with Verizon’s control environment, able to quickly analyze and determine root cause, think strategically to implement new methods of detection, develop strong visual analytics to monitor alarm health and partner with IT, the business and external partners to continually evolve security and prevention.

  • Manage alarm strategy and monitor effectiveness of alarms routinely against business unit targets while identifying and responding to new and unidentified threats causing loss to the business.
  • Identify, evaluate and prioritize alarm modifications based upon business impact and develop success measurement tools and detailed action plans to execute improvements.
  • React to anomalies in data that could result in fraud, take an active role in command center efforts of fraud attacks, drive rapid resolution for activity resulting in loss and adjust alarm strategy to accommodate business events (iconic launch, holiday, etc)
  • Prepare and deliver executive-level presentations communicating risks mitigated, and the potential impacts of unmitigated risks to senior management.
  • Communicate timely, accurate and appropriate information regarding findings and improvement recommendations for senior management and monitor management’s improvement actions.
  • Provide insight into Key Performance Indicators (KPIs) as they relate to alarm health. Financial acumen will be used to routinely evaluate the risk/reward assessment of alarm activity.
  • Tactical and strategic end to end project implementation is required and will include test planning, process change review and documentation, training and communications.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • MBA or other advanced degree.
  • Advanced Query Skills (SQL) and proficiency in advanced analytics, visualization and presentation.
  • Three or more years of analytical skills with demonstrated critical thinking throughdata analysis and system systems in dynamic, changing environment.
  • Experience detecting risk, assessing root cause and proposing modifications to mitigate in a dynamic, fast paced organization.
  • Strong financial acumen to routinely evaluate the risk/reward assessment of alarm activity.
  • Experience creating complex analytics across large datasets to quickly identify emerging threats, determine root cause and produce ongoing monitoring of key risks.
  • Working knowledge of statistics, reporting and analytical tools (Tableau, Excel) with the ability to perform in-depth analyses of large datasets to identify anomalies.
  • Prior experience in Fraud or Security functions.
  • Excellent negotiation, strong organizational and communication skills.
  • Previous experience managing multiple assignments, with strong attention to detail.
  • Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.
  • Ability to meet deadlines, complete important time sensitive tasks and adapt quickly to change.
  • Vendor management experience.
  • Telecommunications experience.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.