What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to support them by managing the incident to ensure a speedy recovery (even if it means getting a little creative). You will receive full support in terms of training to be able to do so and your colleagues will always help you out should you get stuck. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

  • Performing fault identification, diagnosis and resolution on a 24x7 basis.
  • Taking corrective actions for all incidents on the customers’ network.
  • Communicating with the customer, vendors and internal teams.
  • Initiating activities to restore service.
  • Engaging and working with internal teams and/or external vendors.
  • Working closely with engineering teams responsible for the design of the customers’ solution.

What we’re looking for...

You exemplify values of integrity, accountability, respect and excellence in all work you carry out. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Knowledge of networking – routing, switching and wireless technologies.
  • Fluency in English- both written and spoken.

Even better if you have:

  • A degree.
  • Strong analytical skills with demonstrated problem solving ability.
  • A Customer focused mindset.
  • Excellent communication skills.
  • A structured work approach.
  • CCNA certification or relevant.
  • ITIL Foundation certification.
  • Experience in a service provider or a service desk environment.
  • Experience with ticketing software.
  • Strong ability to work well in a team.


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.