What you’ll be doing...

This position includes project management and operational elements. The Senior Manager will lead the Process Engineering and Optimization team which supports the Reverse Operation consisting of Returns and Testing, Finished Goods, and Accessory operations. This individual will develop and lead the implementation of strategic projects and will be responsible to drive cost out of the operation. The selected candidate will develop and lead the strategy for the operation and develop the standards which will be used to negotiate contracts, set pricing, and onboard new suppliers. The Sr. Manager will also direct the Change Management efforts of the operation as we seek drastic transformation in complex operation. Additionally, the person will lead project teams responsible for strategic changes to the operation which will span several business units working closely with several cross functional teams including but not limited to Device Quality and Repair, Monetization, Inventory Planning, Device Marketing, Business Transformation, and our 3PL to ensure proper implementation of programs and initiatives. The Sr. Manager should be an innovative thinker which can drive process optimization to several strategic programs spanning hundreds of processes.

Ten or more yearsof experience in the Wireless industry in areas such as repair, supply chain operations, device quality, inventory management and metrics and process development. The position requires strong leadership skills, strategic thinking with the ability to be self-directed, and to manage multiple deliverables in a dynamic environment where requirements and constraints may evolve frequently.

  • Developing strategies to drive cost out of the business, including identifying revenue opportunities with cross functional teams.
  • Lead process optimization for the multiple operations.
  • Oversee all transition and transformational planning, execution, reporting and related escalation management.
  • Lead project management initiatives to support overall Device Supply Chain initiatives, including Business Transformation efforts.
  • Lead change management efforts for the Reverse Operation.
  • Develop the overall discovery and execution plan for the Process Engineering and Optimization team which includes setting project priorities, rebalancing resources, and driving the overall implementation plan.
  • Communicate regularly to senior leadership regarding operational updates and associated financial benefits.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience
  • Six or more years of wireless industry experience.
  • Experience managing a team, including employee development and setting/ managing performance objectives & targets.
  • Six Sigma Green Belt or similar statistical and quality experience.

Even better if you have:

  • Bachelor’s/ Master'sdegree in Supply Chain, Engineering, Operations or related field.
  • Experience in strong financial and business acumen.
  • Ten or more years of wireless industry in Returns Processing and/ or Service and Repair with strong competency in supply chain operations, program or process management, and metric development and oversight.
  • Ability to negotiate business and technical terms, as well as KPIs and SLAs.
  • Persuasive & effective communicator with the ability to clearly articulate a vision to a broad range of audiences.
  • Forward thinking and analytical skills.
  • Ability to function in a fast paced and fast changing environment.
  • Strong problem solving skills.
  • Six Sigma Black Belt.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.