What you’ll be doing...

The Verizon CX Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.

As an Experience Designer you will create engaging user interfaces, while partnering with Program Managers to lead design efforts for Verizon products and services. Your work will focus on connecting the user experience to the Verizon brand and our customers through elegantly crafted design frameworks that translate across lines of business. One in three Americans uses Verizon services, so your work will have meaningful impact at a massive scale.

Your work will span the design process, from front end design contribution to agile development and implementation, which will give you the opportunity to be hands-on, as you help craft scalable design systems that seamlessly integrate across channels and develop innovative and engaging product experiences for customers.

You are comfortable thinking on your feet and handling complexity, communicate confidently, concisely, and clearly. You produce sound, effective design solutions, and collaborate with your team to come up with ideas and make things. Outside of your project, you externalize your skills and knowledge to colleagues.

  • Help craft the visual user interfaces for Verizon digital products to support a customer’s path through a system and ensure satisfying interactions and an overall experience that transforms customers into advocates
  • Partner with UX design, IT, Business, and Research teams to gain an understanding of the strategy, architecture, business, technical, and end user needs to help generate design solutions that elevate our customer experience and brand value
  • Use customer-driven insights and agile methodologies to deliver elegant and delightful customer experiences
  • Create and maintain UI/UX design documentation including style guides, design frameworks, motion libraries, engagement patterns, and prototypes to aid with cross-team communication, collaboration, and development
  • Partner with design researchers and UX strategists to understand business goals and customer needs that inform intelligent design thinking across our digital experiences
  • Collaborate with IT to understand technical constraints and opportunities, ensuring designs are implementable, scalable, and accessible
  • Collaborate with business leads to understand our customer and business objectives for the present and future of Verizon digital products
  • Assist in team work sessions that drive ideation and present design work to team members, stakeholders, and leadership

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience in designing technical/business web applications.

Even better if you have:

  • Bachelor's degree in Interaction Design, Human-Computer Interaction, Information Sciences, Communication Design, or related discipline
  • Five or more years of product design experience with creating experiences, services and applications across platforms (mobile, tablet, desktop, and connected devices), for large audiences
  • Experience in core design skills including the development of scalable design systems, intuitive interaction models, information architecture, user flows, pattern guides, motion graphic studies and product features.
  • Strengths in secondary areas such as prototyping, front end development, user research, service design, and/or content strategy
  • Impeccable design sense and a keen eye for detail as it relates to creating delightful digital products
  • Knowledge with human-centered design methodologies, empathy for end users, and passion for learning from others to shape process and culture
  • Experience in core design and prototyping tools including Sketch, InVision, Framer, Principle, Flinto, and Figma with an interest in exploring new tools and processes
  • Willingness to travel.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.