What you’ll be doing...

The Program Delivery Executive and will assume responsibility for the performance of all project activities.

  • Oversee end-to-end service delivery, operations and continuous service improvements;
  • Secure, organize, and manage Verizon personnel and resources within Verizon and external Verizon supplier to deliver on the signed agreement;
  • Monitor on an ongoing basis service delivery to ensure compliance with service levels;
  • Ensure that all contracted program deliverables are completed;
  • In consultation with the client, develop the Process and Procedures Manual; validating consistency of the Process and Procedures Manual with agreement terms and disclosed procedures and policies; and cooperating with the client to resolve comments and concerns regarding the manual;
  • Coordinate with the client monthly or ad hoc service review meetings; preparing reports and data and distributing to meeting participants for and with reasonable time to review prior to the scheduled meeting

What we’re looking for...

You'll need to have:

  • Bachelor’s degree.
  • Seven or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Supervisory experience in telecommunications preferably in managing large international accounts.
  • ITIL Foundation Certificate.
  • Project Management (PMP) certification
  • Led a team.
  • Five or more years of experience managing multiple programs, personnel, and profit and loss (P&L).
  • Experience with service assurance (incident management), service delivery, finance/billing and contract management
  • Experience working with global service desk and incident management functions.
  • Strong technical skills with networks, managed services, CPE, applications hosted/DCS services, security, IT services, or unified communications.
  • Certifications, like Cisco or ITIL Foundations V3 through Expert level.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.