CX Solutions Specialist

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

There is nothing more important to an organization than the customer! Customer experience can boost engagement, retention and wallet share. As CX (Customer Experience) Consultant you'll be a subject matter expert in Customer Experience, IVR solutions, and lifecycle customer engagement. You will cultivate solutions with both traditional customer engagement methodologies and cutting edge technology solutions. You will work directly with prospects to direct strategic sales activities and consult with prospects & customers to initiate and pursue opportunities through the customer buying cycle.

This is a direct sales, quota bearing role that will work closely with Prospects and Verizon Business Core Account Teams to drive new opportunities for closure relating to CX, Customer Engagement, and Contact Channel Integration.

Verizon’s Customer Experience Consultants (CXC) will help clients achieve their desired business outcomes by working “outside-in” – starting with client’s customers’ needs and partnering to design an effective, effortless journey that helps earn client loyalty and makes them advocates for your business. The CXC will take an empathetic approach and promote the full range of Verizon digital solutions to help clients.

• Improving the client’s customer satisfaction metrics.
• Creating client brand loyalty through improved end-to-end customer experience.
• Increasing market share by offering a superior service experience.
• Using methodologies like voice of the customer to improve customer retention.
• Delivering seamless service solutions that span any channels customers choose.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of selling CX and or IVR Solutions, SaaS/PaaS.
• Willingness to travel up to 50%.
• A valid Driver's License.

Even better if you have:

• Nine or more years of CX strategic direct sales background that has produced superior results.
• Capability of customer empathy, solution co-creation ability, proficiency to integrate diverse offerings, a talent to create value through partnering and knowledge of complex customer solutions.
• Experience in outcomes based selling, customer experience, engagement management, software as a service, customer interactions, and traditional Contact Centers (IVR).
• Experience with industry offerings, PaaS, professional services, business process improvement.
• Technical and business acumen.
• Experience developing business relationships at C-levels and Leaders business unit.
• Ability to lead a group of internal and external stakeholders to a common goal is critical.
• Extensive customer contact base and industry contacts gained over years of solution selling.

Notice(s)

Verizon will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).