When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is in the process of modernizing our core networks to enable new, groundbreaking products and technologies. This new ‘Intelligent Edge Network,’ leveraging virtualization and software defined networking, will transform how we provide products and service, and maintain our position as the industry leader. As a supervisor, you will be leading a team of highly performing technicians responsible for activities needed to enable this new network. You will monitor the performance of associate team members and partner with employees to coach and develop improved performance. You will also provide leadership and direction on recommendations to management to improve processes and efficiencies overall.

  • Evaluate performance by completing quality observations. Identify team/individual trends in productivity and training issues. Ensure completion of assigned training.
  • Recognize and partner with HR/Labor, providing insight and feedback regarding policy and procedure as well as providing support in addressing issues that may require further escalation.
  • Lead quality improvement initiatives in identifying and developing solutions for department and cross-functional processes
  • Build long-term relationships by facilitating ongoing team meetings and coaching.
  • Drive culture and communication, deliver leader/HR messages and initiative details.
  • Provide effective two-way communication to help facilitate and motivate our culture into a competitive advantage.
  • Support Engineering/Project Management/Customer escalations.
  • Manage absenteeism.
  • Support general call-outs.
  • Provide peer supervisor support by ensuring consistent coverage.
  • Identifying and resolving customer concerns and gaining technical knowledge of the work itself.
  • Efficiently and effectively manages self, time and resources.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have one or more of the following:

  • A degree.
  • Supervisory/Operations experience.
  • Technical knowledge of network equipment and systems.
  • Ability to learn new systems and applications easily.
  • Experience managing complex processes and driving results.
  • Written and verbal communication skills.
  • Experience in managing multidisciplinary teams.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.