Senior Client Success Coordinator

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will own our relationship with one or more strategic clients who operate large, highly secure corporate, and e-commerce systems. Working with small teams of client delivery employees, you will deliver projects, maintain operational stability and ensure overall client satisfaction. The strategic relationships you develop with clients, third-party vendors, and service delivery partners will be critical to our overall success.

• Advocating for the customer using a deep understanding of their systems, business priorities, and strategic direction.
• Managing daily operations to ensure the delivered performance and services match customer needs.
• Consulting with clients on challenges with their systems to deliver operational improvements and a tailored customer experience.
• Facilitating problem solving and technical resolution meetings between internal client engineers and the client.
• Ensuring consistent increases in service and system performance over the lifecycle of the business relationship.
• Managing and coaching directly and indirectly client delivery personnel including engineers, project and account managers.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Keywords: Verizon connect

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.

Even better if you have one or more of the following:

• A degree.
• Three years of relevant experience.
• Experience working in ambiguous multi-tasking environments and with complex, multi-divisional, multi-geographical customers.
• Experience in client relationship management.
• Excellent communication and interpersonal skills.
• Knowledge of customer success processes.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
• Strong team player, but still a self-starter – the ability to lead by example.

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

• We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.
• Your benefits are market competitive and delivered by some of the best providers.
• You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.
• We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.
• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.
• You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

*subject to business approval

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.