Client Executive - Customer Success

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The BlueJeans Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives. As a leader and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting BlueJeans rapid growth across the cloud based video collaboration market.

We are looking for a Client Executive- Customer Success to expand our team’s investment in delivering world-class video communications results to our most critical customers.

As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.

Responsibilities…

• Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption.
• Lead internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations, and other teams which directly impact overall customer success and drive customer growth.
• Develop strong customer relationships and serve in the role of trusted advisor to BlueJeans by Verizon customers.
• Analyze health metrics and provide leadership and/or execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources.
• Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, channel partners, and internal and external champions.
• Contribute to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Three or more years direct and verifiable customer facing experience with the ability to engage and manage different levels of stakeholders.

Even better if you have one or more of the following:

• A degree.
• Experience and comfort interacting with and influencing C-level executives.
• Excellent presentation skills.
• Ability to lead, manage or influence both internal BlueJeans resources as well as customer resources to achieve successful outcomes.
• Experience in Cloud, SaaS, Video, or Web Collaboration.
• Fluency in a language other than English.
• Strong communication skills – written and verbal – with understanding of situational best practices.
• A drive for results and a proven track record of success in a prior role.
• Commitment to personal accountability, team collaboration and company performance.
• The ability to manage several moving items ranging from managing technical issues and the assigned support engineers, negotiations around renewal conversations, product feedback, feature request tracking, and a strong customer-centric mentality.
• Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness.
• Enterprise-ready, solution-oriented mindset to understand and solve customer issues.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.