WAVELENGTH SERVICES SOLUTION +

 

Part I: Rates and Charges.

 

1.      Service Order Details.  Customer will pay monthly recurring charges (“MRCs”) and non-recurring charges (“NRCs”) as specified below and in the applicable Service Order or Contract.                      

2.      Administrative Charges.  “Administrative NRCs” (e.g., cancellation, expedite or change charges) will apply as set forth below.  The column titled “Specific NRC for Local Access portion of Wavelength Services” represent NRCs that Customer will pay for each end of a Local Access circuit for applicable administrative charges.  The charges shown below are in United States dollars with the understanding that Customer will be invoiced in the local currency for the country of that invoice.

 

 

3.      Surcharges.  Wavelength Services provided in the U.S. are subject to the following surcharges:

3.1       Federal Universal Service Fund (FUSF)

3.2       Carrier Cost Recovery Charge

3.3       Administrative Expense Fee

 

Part II: Service Description and Requirements.   

 

1.   General.  Verizon’s Wavelength Solution Services + offers both Wavelength Services and Local Access.

2.   Verizon's Wavelength Services provides ultra high speed dedicated point-to-point and point-to-multi-point service configurations between Customer Sites on the Verizon Network.  The point-to-point service configurations are between Customer Sites or between two (2) interexchange carriers’ points-of-presence.  The point-to-multi-point service configurations consists of a Hub arrangement connecting from a designated Customer Site  to a Verizon node or multiplexing location and one or more end-links, including, but not limited to, SONET end-links (where available) to secondary Customer Sites.  Services are provided globally and are available in Metro, National and International configurations, subject to availability.  Wavelength Services are available from 155 Mbps to 40 Gbps speeds.  The services can be configured as Transparent Synchronous Frame (supports either OCn or STM handoffs), FICON, Fibre Channel, and Ethernet (Gigabit Ethernet, LAN PHY, WAN PHY), or Channelized.  Wavelength Services may be offered as unprotected or protected services.  Wavelength Services may not be available in all countries/regions, at all bandwidths or with all features, service configurations or protection types and may require a capacity check to be performed.  Exact availability information can be obtained from Customer’s Verizon Account Manager.

3.   Access.  Unless otherwise agreed, Verizon provides Local Access from each Customer Site to the nearest Verizon point of presence (“PoP”) or to the nearest Verizon partner PoP, referred to as “Verizon PoP”.

3.1       Local Access Options.  Verizon will provide primary Local Access at the Customer Site as agreed in the Contract.  There are two (2) key sub-categories of Local Access depending upon the technical demarcation point at the Customer Site to deliver the line.  The types of primary Local Access are: Time Division Multiplex (“TDM”) UNI and Ethernet UNI.

3.2       Local Access Availability.  Local Access may not be available in all cities, at all bandwidths, or with all features and may require a capacity check to be performed.  Exact availability information on a city-by-city basis can be obtained from Customer’s Verizon Account Manager.  Local Access provides dedicated high bandwidth access to Verizon network services via a single connection using TDM or Ethernet topology, per Customer designated location, where the circuit itself is provided by Verizon and where facilities are available.

3.3       UNI Interface Specifications.  All Local Access circuits have three key characteristics: Access Speed, UNI Speed and Interface options.  UNI Speed is the rate of the local tail that is presented to the Customer Site and will be the speed at which the service interfaces with the CPE, whereas Access Speed is the actual contracted bandwidth for the link and therefore dictates the maximum overall throughput achievable end to end.  For Ethernet Local Access, speeds of 1 Gbps and 10 Gbps are offered. For TDM Local Access,  speeds of 10 Gbps and 40 Gbps are offered.

4.   Service Configurations.  Wavelength Services support the following configurations:

 

Service Configuration	Configuration Type	Speed
Point to Point	Ethernet	1 Gbps, 10 Gbps
	Transparent Synch Frame	155 Mbps, 622 Mbps, 2.5 Gbps, 10 Gbps, 40 Gbps
	FICON	1 Gbps, 2 Gbps, 4 Gbps, 10 Gbps
	Fibre Channel	1 Gbps, 2 Gbps, 4 Gbps, 10 Gbps
	Channelized	10 Gbps
Point to Point Appearance	Ethernet	1 Gbps
	Transparent Synch Frame	155 Mbps, 622 Mbps, 2.5 Gbps
	FICON	1 Gbps, 2 Gbps, 4 Gbps
	Fibre Channel	1 Gbps, 2 Gbps, 4 Gbps
Point to Multipoint Hub	Channelized	10 Gbps
Hub Appearance	Ethernet	1 Gbps
	Transparent Synch Frame	155 Mbps, 622 Mbps, 2.5 Gbps
	FICON	1 Gbps, 2 Gbps, 4 Gbps
	Fibre Channel	1 Gbps, 2 Gbps, 4 Gbps
Wavelength End Link	Ethernet	1 Gbps
	Transparent Synch Frame	155 Mbps, 622 Mbps, 2.5 Gbps
	FICON	1 Gbps, 2 Gbps, 4 Gbps
	Fibre Channel	1Gbps, 2Gbps, 4 Gbps
Hub to Hub Connection	Ethernet	1 Gbps
	Transparent Synch Frame	155 Mbps, 622 Mbps, 2.5 Gbps
	FICON	1 Gbps, 2 Gbps, 4 Gbps
	Fibre Channel	1 Gbps, 2 Gbps, 4 Gbps
IXC Point to Point	Transparent Synch Frame	10 Gbps, 40 Gbps
	Ethernet	1 Gbps, 10 Gbps

 

SONET Services that can connect to Wavelength Services Hub arrangements:

Service Configuration	Configuration Type	Speed
SONET End Link	Concatenated SONET/OCN (SDH/STM)	155 Mbps, 622 Mbps, 2.5 Gbps
	Non-Concatenated SONET/OCN (SDH/STM)	155 Mbps, 622 Mbps, 2.5 Gbps

 

 

5.   Protection Types.  Wavelength Services are offered as Unprotected or Protected (subject to availability), and are defined as follows.

5.1       Protected.  Protection provides Electronic Network Protection which means equipment that is configured with working and protect line-side or high-speed cards to provide card-level protection.  This equipment utilizes a 1 +1  protection scheme.  Fiber path diversity is not guaranteed.  SONET end-links are offered with SONET Protection only (not unprotected).  These SONET End-links are provided with a 4 fiber handoff, however, Customer has the option of requesting a 2 fiber handoff.

5.2       Unprotected.  For Wavelength Services, provides Customer with a single path circuit via a 2 fiber handoff.  This option offers no protection or diversity.

6.   Features.  Wavelength Services offer the following chargeable features:

6.1       Mandatory Route.  “Mandatory Route” restricts the route a circuit can take to the extent that the circuit must pass through identified locations.  Verizon will obtain Customer’s consent prior to reconfiguring a circuit with Mandatory Route requirements, except in the event of a network outage, in which case Verizon reserves the right to re-route the circuit without obtaining prior Customer consent.  Once the network outage has been resolved, Verizon will either restore the route to meet the original Mandatory Route or work with Customer to establish a new Mandatory Route that meets Customer’s requirements, but in the event that Verizon and Customer cannot agree on any new Mandatory Route requirements, the Mandatory Route feature will be terminated.  Customer can opt to disconnect the circuit subject to the Mandatory Route requirement without Verizon assessing early termination liability, if Customer disconnects the circuit within 60 days after the Mandatory Route feature is terminated.

6.2       Round Trip Delay SLA.  Round trip delay (“RTD”) means an SLA requirement that the round trip delay (aka latency) of traffic on a circuit will not exceed a circuit specific number of milliseconds.  RTD SLA is only available to Customer if specified on a Service Order.  The RTD SLA feature is not available for circuits with SONET end-links.  The RTD SLA feature is limited to circuits that are wholly provisioned by Verizon end-to-end.

7.   Customer Service and Support.  Technical Support is available 24 hours a day 7 days a week via the local Verizon Customer Service Centers. 

8.   Availability.  Verizon provides Wavelength Services only to specified geographic areas.  Availability is subject to legal, regulatory, equipment, geographic, technical, and other limitations or conditions affecting the service in the originating and terminating locations.  Available bandwidth speeds are dependent upon the availability of sufficient capacity and may vary per country and city. 

9.   Metro Configurations Availability.  Wavelength Services in Metro configurations in the United States originate and terminate within a specific LATA and/or eligible Corridor Service, or within a specified metropolitan area. 

9.1       Metro Configurations in the U.S.  are considered IntraLATA, except in a defined Corridor Service, which is provided between: LATA 132 and LATAs 222 and 224; LATA 222 and LATA 224; and, LATA 236 and locations in LATA 246 for which the local loop is formerly provided in whole via Verizon-owned facilities.   

 

LATA Availability:
LATA	City	State
120	Portland	ME
122	Manchester	NH
126	Springfield	MA
128	Boston	MA
130	Providence	RI
132	New York Metro	NY
134	Albany	NY
136	Syracuse	NY
140	Buffalo	NY
222	Princeton	NJ
224	Newark	NJ
228	Philadelphia	PA
234	Pittsburgh	PA
236	Washington	DC
238	Baltimore	MD
246*	Ashburn	VA
248	Richmond	VA
320	Cleveland	OH
324	Columbus	OH
326	Toledo	OH
336	Indianapolis	IN
340	Detroit	MI
346	Lansing	MI
348	Grand Rapids	MI
356	Milwaukee	WI
358	Chicago	IL
422	Charlotte	NC
426	Raleigh	NC
438	Atlanta	GA
452	Jacksonville	FL
458	Orlando	FL
460	Miami	FL
468	Memphis	TN
470	Nashville	TN
474	Knoxville	TN
477	Huntsville	AL
482	Jackson	MS
490	New Orleans	LA
520	St. Louis	MO
522	Springfield	MO
524	Kansas City	MO
528	Little Rock	AR
536	Oklahoma City	OK
538	Tulsa	OK
552	Dallas	TX
556	Waco	TX
558	Austin	TX
560	Houston	TX
566	San Antonio	TX
628	Minneapolis	MN
656	Denver	CO
660	Salt Lake City	UT
664	Albuquerque	NM
666	Phoenix	AZ
668	Tucson	AZ
672	Portland	OR
674	Seattle	WA
720	Reno	NV
722	San Francisco	CA
726	Sacramento	CA
728	Fresno	CA
730	Los Angeles	CA
732	San Diego	CA
734	Bakersfield	CA
738	Stockton	CA
920	Stamford/Hartford	CT
922	Cincinnati	OH
952	Tampa	FL
974	Rochester	NY

*LATA 246 is only available where Customer’s location is connected to a Verizon approved  network in LATA 236. 

10.       Metro Configurations outside of the U.S. are offered within specific metropolitan areas as specified below.

 

Country	City
Australia	Sydney
Belgium	Brussels
France	Paris
Germany	Frankfurt
Netherlands	Amsterdam
Netherlands	Rotterdam
Netherlands	The Hague
Netherlands	Utrecht
Singapore	Singapore
Sweden	Stockholm
United Kingdom	London

 

 

11. National Configurations Availability.  Wavelength Services in National configurations originate and terminate between two or more metropolitan areas within a country, where available.   

12. International Configurations Availability.  Wavelength Services in International configurations originate and terminate in two different countries, where available.  Wavelength Services in International configurations includes Hawaii and Alaska.

13. Rerouting.  With the exception of the terms specified for Mandatory Route and for any RTD Service Level Standards, Verizon reserves the right to reroute circuits entirely at Verizon’s discretion for Wavelength Services, including, but not limited to, upgrades to network equipment and restoring Wavelength Services in the event of an outage.  A rerouted circuit may not have similar routing or latency as the original route.  At Verizon’s discretion, Verizon may or may not temporarily reroute a circuit to an alternate path following an outage. 

14. Requested Implementation Date.  If Customer requests an implementation date for delivery of the Service, Verizon will determine the date of delivery which will be communicated to Customer either by letter, fax or e-mail following acceptance of the order.  If thereafter Customer requests a change to the date of delivery of the Service and such change is accepted by Verizon, Verizon may charge a Service Date Change fee for that Customer Site.  Verizon shall provide Customer with an invoice detailing the Service Date Change fee following commencement of the Service and payment shall be in accordance with the terms of the Contract or Agreement, as applicable.

15. Change orders.   

15.1      Alternative Access Speeds.  Where Verizon offers alternative access speeds, Customer may request changes of the Local Access service by signing a new Contract and Customer will be required to sign up for a new Service Commitment Customer will be responsible for any third party charges incurred by Verizon in order to implement the requested changes or any termination.  Customer may request the move of the Local Access Service during the Service Commitment to a new location.  This request has to be quoted on an individual case basis and may require the installation of a new Local Access Service.  In such case Customer will pay early termination charges specified below and the new Local Access will include the new NRC and MRC corresponding to the new Local Access Service. 

15.2      Administrative Change.  The modification of an existing circuit, at request of the Customer, that involves changes to Customer name, Customer contact name, Customer phone number, verification of testing performed by parties other than Verizon, service rearrangements not involving a physical change. 

15.4      Cancellation of Order.  A (i) Customer-initiated request to discontinue processing a Service Order, either in part or in its entirety, prior to its completion, excluding requests resulting from Verizon’s determination of the unavailability of facilities to complete the order and/or (ii) discontinuance by Verizon of processing a Service Order resulting from a Customer request to defer installation for a period longer than 30 days.  Cancellation of order charges will not apply to circuits for which Customer reinstates the same Service Order within 30 days of the request to discontinue processing the order.  Cancellation of Order charges will be assessed per cancelled circuit or port per order.  Expedite charges will apply in addition to any cancellation of order charges if Customer cancels an order before installation.

15.5      After Hours Installation.  Installation shall take place during Normal Business Hours in the applicable country.  In the event Customer requests an installation at a Customer Site outside Normal Business Hours in the applicable country, Customer shall pay an additional after hours install fee, as applicable from time to time.

15.6      Expedite.  A service order that is processed, at the request of the Customer, with the objective of installing or changing the service in a time period shorter than Verizon’s standard installation time period for that service, whether or not the installation or change is completed in that time period.  An expedite charge will be assessed per location per circuit, per port, per order and/or per device depending on the service as specified in the Charges section above.  For Local Access services, Customer will be charged an additional Expedite charge for each revision made to the Service Order prior to the completion of an installation or a change request due to Customers actions, including, but not limited to, more than one (1) site visit to Customer Site because Customer was not available at the time scheduled for installation or if Customer requests a change in the installation date, or any other Customer request such as changed speeds, prior to the completion of the installation.  Service Orders requiring construction prior to the installation of service, either on-net or off-net, could result in extended delays even in instances where an Expedite charge applies.  For international locations, Verizon will support expedite service only at locations where it is supported by the local access provider.

15.7      Pending Order Change.  The modification of a service order, at the request of Customer, prior to the completion date of the order.  Charges may apply per order and per circuit or port for each modification.

15.8      Physical Change.  The modification of an existing circuit, at the request of Customer, requiring physical change or retermination of the circuit.

15.9      Service Date Change.   The modification of a Service Order, at the request of Customer, to request a new order due date that is within 30 days of the original due date.  Charges will apply for each occurrence in addition to other applicable Administrative Nonrecurring Charges.

16. Diversity.  

16.1      2 & 4 Fiber Handoffs.  2 & 4 Fiber handoffs are only available for Local Access and Metro configurations where available.  Client-side or low-speed side protection where working and protect drop cards are equipped and configured for 1:1 or 1:N protection.  The client side hand-offs could be either 2-fiber or 4-fiber, depending on the client side protection scheme.

16.2      Route/Path Diversity.  Route/Path Diversity is only available for Local Access and Metro configurations.  Dual entrances are subject to availability of facilities and Verizon may provide an additional access circuit between the primary serving wire center and a Verizon collocation site or a Verizon POP that is different than the Verizon collocation site or POP used for the primary access circuit.

16.3      Electronic Network Protection.  Electronic Network Protection is only available for Local Access.  Equipment is configured with working and protect line-side or high-speed cards to provide card-level protection.  This equipment utilizes a 1+1 protection scheme.

17. Installation.

17.1      Internal Cabling.  Unless otherwise provided in the Agreement, Customer is responsible for providing all internal cabling to connect the Customer Equipment to the Service Equipment. 

17.2      Wiring and Other Risks.  Customer shall inform Verizon of the existence and location of the wiring or any other risk factors that may occur on the Customer Site where telecommunications equipment is located.

17.3      Customer-Provided Local Access.  With respect to third-party provided Local Access, the demarcation points for the Local Access are the access ports at the interconnection point.  Customer is responsible for the connection of such site to the third-party network by means of a fixed connection.  Customer will provide and pay for the connection through a local, third-party service provider.  Customer is responsible for the provision and installation where third-party provided local access is required.  Any facilities and additional cabling required at the site, particularly in relation to the connection between the third-party service provider handover point and the location where the interconnection point with the Verizon Local Access is installed, are Customer’s sole responsibility.

 

Part III: Terms and Conditions.

 

1.   Special Construction.  Customer agrees that the MRC/NRC detailed in the, Contract relating to the provision of Wavelength Services to the Customer Site(s) may be increased by Verizon if the charges to be incurred by Verizon from the third party provider exceed the installation charges stated in the applicable Service Order or Contract.  Verizon will notify Customer of any revised charge.  If Customer does not accept the revised charge, Customer may terminate the service(s) affected by the revised charge, subject to payment of any third party provider cancellation charges incurred by Verizon ("Cancellation Charges").  Payment of the revised charge or the Cancellation Charges will be in accordance with an amendment to the Contract and the Agreement.

2.   Restrictions.  If Customer intends to use Wavelength Services for resale and/or for shared use, Verizon may require Customer to file a letter with Verizon confirming that its use of Verizon's offerings complies with relevant laws and regulations, policies, orders, and decisions. 

3.  Customer Obligations and Limitations regarding Connecting Facilities.

3.1       When Customer orders an appearance Customer must provide the customer-facility assignment s (“CFA”) of the parent circuit.  Appearance circuits are limited based on the number of the ports and the bandwidth of the parent circuit. 

3.2       If Customer requests Wavelength Services provisioned by the use of facilities being used to furnish service to another Customer ("Hosting Customer"), the requesting Customer must provide Verizon with a valid letter of agency and a CFA ("LOA/CFA") prior to its receipt of Wavelength Service.  Customer acknowledges that a failure to provide a complete and accurate LOA/CFA may result in a delay or termination of Service(s) ordered.  If the service being provided to the Hosting Customer is discontinued or terminated for any reason, the requesting Customer's LOA/CFA will be deemed to be revoked, and Wavelength Services may be interrupted or terminated without notice.  Notwithstanding any provision to the contrary, Verizon will not be liable to the requesting Customer in any amount for interruptions or terminations of Wavelength Service. 

4.   Station Equipment.  Wavelength Services may be connected to the services or facilities of other communications carriers only when authorized by, and in accordance with, the terms and conditions set forth by Verizon and tariffs of the other communications carriers which are applicable to such connections. 

5.   Inspections.  If the protective requirements for Customer Equipment are not being complied with, Verizon may take such action as it deems necessary to protect its facilities, equipment, and personnel.  Verizon will notify Customer promptly if there is any need for further corrective action.  Within ten days of receiving this notice, Customer must take this corrective action and notify Verizon of the action taken.  If Customer fails to do this, Verizon may take whatever additional action is deemed necessary, including the suspension of Wavelength Service, to protect its facilities, equipment and personnel from harm.

6.   Changes in Service Requested.  If Customer makes or requests material changes in circuit engineering, equipment specifications, service parameters, Customer Site, or otherwise materially modifies any provision of the application for service, the MRC/NRC for Wavelength Services shall be adjusted accordingly. 

7.   Early Termination Charges.  In addition to the terms and conditions regarding Early Termination Charges in the Contract, the following terms and conditions shall apply if Customer terminates Wavelength Services before the completion of the Service Commitment for any reason whatsoever other than for a Termination for Cause

7.1       Termination Liability Exceptions.  Notwithstanding the clause in the Contract on Early Termination Charges, Customer will not incur Early Termination Charges under the following circumstances:

–       When Customer performs a move or a rate impacting physical change on a circuit under a Service Commitment and the new Service Commitment is greater than or equal to previous Service Commitment AND access is on-net.  (termination liability always applies to off net segments)

–       When a Customer performs a physical change that is non-rate impacting.

–       When Customer terminates circuit as a result of Verizon failing to meet the Circuit Availability standard for the same circuit for three consecutive months, Customer may terminate service for that circuit without incurring termination liability.

–       When Customer cancels a Wavelength Service order prior to being accepted by Verizon.

–       When Customer terminates a circuit with RTD SLA, as a result of Verizon failing to restore RTD SLA standard within 121 days. 

–       When Customer terminates a circuit with Mandatory Route requirements, as a result of Verizon being unable to restore Mandatory Route requirements to satisfy Customer’s request.

8.   Rates after expiration of term.  At the end of the contracted term, rates will continue to be offered without change.  However, Verizon has the right to change rates at any time, which may impact rates for Wavelength Services that were formerly under a term agreement.  Verizon will give customers 30 days notice before rates go into effect. 

9.   Jurisdictional Interstate in the United States.  Wavelength Services that are provided within the United States are offered only on a jurisdictionally interstate basis.  With respect to its use of Wavelength Services within the United States, Customer agrees that more than 10 percent of Customer’s per circuit traffic crosses state line boundaries.

10. Verizon reserves the right to restore protected and unprotected Wavelength Services to alternate paths in the event of a Network outage.  In such an event, Customer acknowledges and agrees that the alternate paths may not be able to support certain optional features (e.g.  Mandatory Route, Round Trip Delay latency service levels, etc.,) that Customer may have ordered prior to the Network outage.  In the event of planned maintenance on the Verizon Network, unprotected services may experience a complete outage of service.

 

Part IV: Definitions.  

 

In addition to the definitions in the Master Terms, the following service-specific definitions apply:

 

Definitions	Definition
LATA (Local Access Transport Area)	A geographic area in the United States established by law and regulation for the provision and administration of telecommunications services.
Corridor Service	A geographic area in the United States whereby InterLATA services are provided between two defined LATAs, but are considered metro.

     

PART V: Service Level Agreement.

 

1.   The Service Level Agreement (“SLA”) for Wavelength Solution Services + can be found at the following URLs:

 

      Wavelength Solution Services SLA  for U.S. Services   

Wavelength Solution Services SLA  for non-U.S. Services