[Accessibility Resource Center](https://www.verizon.com/about/accessibility/overview/) [Skip to main content](https://www.verizon.com#gnav20-header-end) [](https://www.verizon.com "Verizon") [](https://www.verizon.com "Verizon") Close end of navigation menu [](https://www.verizon.com) # CALNET Cellular Voice & Data Services - [Overview](https://www.verizon.com#overview) - [Program information](https://www.verizon.com#program-information) [](https://www.verizon.com) ### Overview Verizon and the California Department of Technology (CDT) entered into a statewide contract for CALNET Cellular Voice and Data (CVD) Services (Agreement Number C4-CVD-19-001-03, Category 19, Sub-Category 19.1- Cellular Business Services, Sub-Category 19.2- First Responders Cellular Services). View key information about the CALNET Cellular Voice and Data Services contract along with specific reference materials and documents below. __If you are ready to transition your service__ to this new agreement, please [contact us](https://www.verizon.com/business/solutions/public-sector/state-local-government/forms/calnet-contact-form/). ### Contract Resources __Government Customer Service__ 1-800-922-0204 [WfmVzBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com?Subject=State%20of%20CA%20Cellular%20Contract%20Inquiry) __Contract Program Manager:__ __Claudio Alvarez__ 949-246-0236 [claudio.alvarez@verizonwireless.com](mailto:claudio.alvarez@verizonwireless.com?Subject=State%20of%20CA%20Cellular%20Contact%20Inquiry) [](https://www.verizon.com) ## Program information ### Pricing and Contract Information [](https://www.verizon.com) ### Contract Information #C4-CVD-19-001-03   #### Term The CALNET CVD services agreement with Verizon was executed on 5/23/19 and expires on 6/30/27. #### Eligibility - State agencies (i.e., executive, judicial and legislative branches) are eligible for CALNET Cellular oice and Data (CVD) services. - Non-state entities are eligible for CALNET CVD services if they meet any of the following criteria: - Local governmental entity - Local governmental entities are defined as: Any city, county, city and count, district or other governmental body or corporation, including the California State Universities (CSU) and University of California (UC) systems, K-12 schools and community colleges’, empowered to expend public funds for the acquisition of products, per Public Contract Code Chapter 2, Paragraph 10298 (a) (b). - 100% tax supported - Has a Joint Powers Agreement (JPA) - Federally recognized tribe - Non-Profit entities are not eligible to purchase CALNET CVD services. #### Cost Tables Services covered include Wireless Voice Calling Plans, Wireless Voice & Data Bundled Plans, Wireless Data Plans, Machine-to-Machine/Telemetry Plans, and Additional Wireless Services. __Cellular Business Services:__ [Catalog B 19.1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/wireless-cat-b-19.1.pdf) __First Responders Cellular Services:__  [Catalog B 19.2](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/wireless-cat-b-19.2.pdf) [__Standard Device Matrix__](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/calnet-standard-device-matrix.pdf) #### __Customized Service Plan (CSP) Options:__ In addition to CALNET standard cellular plans, the contract provides a Customized Service Plan (CSP) option for cellular services. CSP allows contractors to tailor service plans to the customer's specific business requirements. Contact your Verizon Wireless Account Representative for more information.   #### CSP Pricing and Information: #### State (Executive Branch) - [Schedule A, subcategory 19.1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/state-executive-branch-csp-verizon-schedule-a-19.1.pdf) - [Schedule A, subcategory 19.2](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/state-executive-branch-csp-verizon-schedule-a-19.2.pdf) #### Non-State - [Schedule A, subcategory 19.1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/non-state-csp-verizon-schedule-a-19.1.pdf) - [Schedule A, subcategory 19.2](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/non-state-csp-verizon-schedule-a-19.2.pdf)   ### Account Management: My Business [](https://www.verizon.com) My Business is the online self-service tool for Verizon Wireless business and government customers. My Business enables you to view and pay your bills, create business structures, view select reports and maintain your account. Additionally, your designated employees can purchase equipment, accessories and service using My Business’s functionality. Please see your Account Manager for more details about My Business or access the [My Business training](https://b2b.verizonwireless.com/content/my-business-portal/support/).   [__Sign in to My Business__](https://sso.verizonenterprise.com/amserver/sso/login.go)  ### How to Order [](https://www.verizon.com) State and local governmental entities can easily order cellular services. The CALNET CVD User Instructions  below detail how to onboard services: __CALNET CVD Services User Instructions__ - [User Instructions 19.1](https://cdt.ca.gov/services/wp-content/uploads/sites/2/2023/01/CALNET_CVD-19.1-User-Instructions_20230109_A11Y_BL.pdf?emrc=f9b1d7) - [User Instructions 19.2](https://cdt.ca.gov/services/wp-content/uploads/sites/2/2023/01/CALNET_CVD-19.2-User-Instructions_20230109_A11Y_BL.pdf?emrc=2506bf) __Authorization to Order (ATO) Form__ - [ATO 19.1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/ato-form-calnet-verizon-wireless-cellular-19.1.pdf) - [ATO 19.2](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireless/products/ato-form-calnet-verizon-wireless-cellular-19.2.pdf) More ordering information can be found on the State of California CALNET website: [https://cdt.ca.gov/services/calnet-ordering/](https://cdt.ca.gov/services/calnet-ordering/) ### FAQs [](https://www.verizon.com) #### __Help can always be found in a few ways depending on your preference and the situation:__ - Government Customer Service via phone: 1-800-922-0204 or your account representative - Government Customer Service via email: [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) - Self Service - use [My Business](https://sso.verizonenterprise.com/amserver/sso/login.go) - [Helpful Tools](https://www.verizon.com#helpfultools)   __How do I make a user name or cost center change?__ Immediate change - use My Business or contact [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com)  (allow 24 hours for completion). __How do I make an ESN change (to an otherwise inactive device)?__ Immediate change - use My Business or email [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com)[](mailto:wfmGovernmentAccountSupport@VerizonWireless.com)  or contact your account rep (allow 8 hours depending on travel/schedule). __How do I do an ESN swap (swap between two active devices)?__ Contact Government Customer Service: 1-800-922-0204 Immediate change - use My Business or contact [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com)  (allow 24 hours for completion). __How do I check upgrade eligibility?__ Immediate - My Business or contact your account rep (allow 8 hours depending on travel/schedule). __How do I upgrade a device?__ Immediate change - My Business or your account rep (free shipping for upgrades ordered through My Business- devices will ship the same day as long as the request was received by 12 pm and order approved by 5 pm). __How do I add a line?__ Immediate change - My Business or your account rep (devices will ship the same day as long as the request was received by 12 pm and order approved by 5 pm). __How do I change a mobile number?__ Immediate change - My Business  or email [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) or contact your account rep (allow 8 hours depending on travel/schedule). __How do I suspend a line, or activate a suspended line?__ Immediate Change - use My Business  or contact [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) (allow 24 hours for completion). __How do I disconnect a line?__  Contact [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) (allow 24 hours for completion). __How do I change a line from corporate to personal liability (or vice versa)?__  Contact [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) and please include the Transfer of Billing Form (allow 24 hours for completion). __How to reset your My Business password (forgot password link does not work)?__ Call Government Customer Support at 1-800-922-0204 or email [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) and request assistance. __How do I update authorized contacts on my account?__ Email necessary changes to [POCUpdates@Verizonwireless.com](mailto:POCUpdates@Verizonwireless.com). Please include the Name, Email, and Contact Number for the New Authorized Contacts, as well as the Profile Number to which the contact should be added. __How do I reset voicemail password?__ Immediate change - My Business or email [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) or contact your account rep (allow 8 hours depending on travel/schedule) __I suspect possible fraudulent activity on my account- what should I do?__ Please contact [WfmVzwBusinessSupport@vzw.com](mailto:WfmVzwBusinessSupport@vzw.com) __How do I find information about wireless assistive technology?__ [https://www.verizon.com/about/accessibility/overview](https://www.verizon.com/about/accessibility/overview) __How can I get a report on unbilled usage?__ Immediate - My Business   #### __Helpful Tools__ Verizon Wireless has a number of helpful tools for California C4-CVD-19-001-03 customers. Please speak with your Verizon Wireless account representative to gain access to My Business. __My Business__ My Business is the online self-service tool for Verizon Wireless business and government customers.  A My Business account enables you to view and pay your bills, create business structures, view select reports and maintain your account. Additionally, your designated employees can purchase equipment, accessories and service using My Business’s functionality. Please see your account manager for more details about My Business or access [My Business training.](https://b2b.verizonwireless.com/content/my-business-portal/support/) __VZAccess Manager (for Customers with USB Cards)__ VZAccess Manager is a software client that simplifies connecting PCs wirelessly to our Verizon Wireless Mobile Broadband services, Wi-Fi hotspots and government VPN connections. VZAccess Manager is compatible with our data cards, ExpressCards, USB modems, most Mobile Broadband-capable embedded laptops, and PCs tethered to certain Smartphones, BlackBerry devices, and handsets. VZAccess Manager allows your government subscribers to easily launch their VPN client and government applications, send and receive text messages, and get usage and support information. VZAccess Manager is compatible with both Windows and Mac operating systems. [](https://cdt.ca.gov/)  [](https://cdt.ca.gov/services/calnet/)  24