Welcome to your 
accessibility 
resource center

Services made for the
way you communicate

We want to make sure that each of our customers gets the very most from their Verizon service. That’s why we’ve designed several assistive products and features to help meet your needs. Whether you’re connecting with work, enjoying some entertainment or staying in touch with friends and family, we want it to be an easy and satisfying experience. 

In order to optimize the digital experience for all of our customers, we strive to meet online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

If you have any questions please contact us:

  • Verizon Wireless National 
    Accessibility  
    Customer Service Center

    For Wireless Customers
    1.888.262.1999 or
    *611 from your wireless phone
    8:30 am to 5:30 pm ET 
    Monday - Friday

     

  • Verizon Center for 
    Customers with 
    Disabilities

    For Fios & Traditional Phone Customers
    1.800.974.6006 Voice or TTY 508.251.5301 Videophone
    8:30 am to 5:00 pm EST
    Monday - Friday
    Email: vccd@verizon.com

     

*National Accessibility Customer Service (NACS) representatives are available to all existing customers to answer your questions about Verizon products & services and provide technical support. Currently, our NACS services are only available in English.

Auditory Support

For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you’re eligible for free 411 service.

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Visual Assistance

For customers who are blind or partially sighted, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.

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Mobility Tools

Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

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Accessible Content

For customers with disabilities, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate.

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Accessibility FAQs

Does Verizon have products and services for people with disabilities?

Verizon provides access to a range of accessible products and services for people with disabilities. Whether you are someone who is deaf, blind, or someone with a mobility disability, Verizon has services and tools made for the way you communicate. Some of these accessible products and services include:

Verizon Wireless accessible products and services:

  • Hearing-aid compatible phones
  • Free 411 search
  • Directory assistance exemption
  • Support for Real-time text (RTT)

Fios TV accessible products and services:

  • Fios TV Text to Speech
  • Big button remote
  • Descriptive Video Service (DVS)
  • Fios TV guides and channel lineups in large print

Please note that some benefits may require verification of eligibility. 
In addition, there are countless smartphone apps available to assist wireless customers with visual, auditory, physical or cognitive disabilities. 
To learn more about accessible products and services offered by Verizon, visit the following sections of our Accessibility Resource Center: 

Is this there a specific Customer Service number for people with disabilities?

Yes. The Verizon Wireless National Accessibility Customer Service Center has trained staff to support our exisiting customers with disabilities who may need additional assistance. They can be reached at 888.262.1999, Mon-Fri, from 8:30am to 5:30pm ET.

Does Verizon offer their bills and/or brochures in a different format?

Yes. To assist Verizon customers who are blind or partially sighted Verizon will, upon request, provide bills or product and services brochures in alternate media formats. In addition to the standard paper and online billing formats, Verizon will make bills available in the following formats:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

If you are interested in receiving bills and/or brochures in one of these formats, please contact the National Accessibility Customer Service Center at 888.262.1999, Mon – Fri, from 8:30am – 5:30pm ET.

Does Verizon Wireless have devices with specific features for various disabilities?

Yes. There are a variety of smartphone features and downloadable apps available to assist with communications. To find a list of the types of features to look for, please visit the Accessibility device features and apps page and select the information that applies to you.

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