Intro - Accessibility

Headline 

Services made for the way you communicate

Description 

We want to make sure that each of our customers gets the very most from their Verizon service. That’s why we’ve designed several assistive products and features to help meet your needs. Whether you’re connecting with work, enjoying some entertainment or staying in touch with friends and family, we want it to be an easy and satisfying experience. 

In order to optimize the digital experience for all of our customers, we strive to meet online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.

If you have any questions, please contact us:

Headline Color 
Black

Intro - Verizon Wireless National Accessibility

Headline 

Verizon Wireless National Accessibility
Customer Service Center

Description 

For Wireless Customers
1.888.262.1999 or
*611 from your wireless phone
8:30 am to 5:30 pm ET 
Monday - Friday

Headline Color 
Black

Intro - Verizon Center for Customers with Disabilities

Headline 

Verizon Center for Customers with Disabilities

Description 

For Fios & Traditional Phone Customers
1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST
Monday - Friday
Email: vccd@verizon.com

Headline Color 
Black

Auditory Support

For customers who are deaf or hearing-impaired, we have several accessibility features available. Browse a list of hearing-aid compatible phones and find out if you’re eligible for free 411 service.

0

Visual Assistance

For customers who are blind or visually impaired, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.

0

Mobility Tools

Customers with limited mobility can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

0

Accessible Content

For customers who are impaired or disabled, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate.

0

Accessibility FAQs

Does Verizon have products and services for people with disabilities?

Verizon provides access to a range of accessible products and services for people with disabilities. Whether you are someone who is hearing impaired, visually impaired or someone with limited mobility, Verizon has services and tools made for the way you communicate. Some of these accessible products and services include:

Verizon Wireless accessible products and services:
  • Hearing-aid compatible phones
  • Free 411 search
  • Directory assistance exemption
  • Support for Real-time text (RTT)
Fios TV accessible products and services:
  • Fios TV Text to Speech
  • Big button remote
  • Descriptive Video Service (DVS)
  • Fios TV guides and channel lineups in large print

Please note that some benefits may require verification of eligibility. 
In addition, there are countless smartphone apps available to assist wireless customers with visual, auditory, physical or cognitive disabilities. 
To learn more about accessible products and services offered by Verizon, visit the following sections of our Accessibility Resource Center: 

Is this there a specific Customer Service number for people with disabilities?

Yes. The Verizon Wireless National Accessibility Customer Service Center has trained staff to support our customers who may need additional assistance due to a physical or cognitive disability. They can be reached at 888.262.1999, Mon-Fri, from 8:30am to 5:30pm ET.

Does Verizon offer their bills and/or brochures in a different format?

Yes. To assist Verizon customers with visual disabilities Verizon will, upon request, provide bills or product and services brochures in alternate media formats. In addition to the standard paper and online billing formats, Verizon will make bills available in the following formats:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

If you are interested in receiving bills and/or brochures in one of these formats, please contact the National Accessibility Customer Service Center at 888.262.1999, Mon – Fri, 8 AM – 9 PM ET.

Does Verizon Wireless have devices with specific features for various disabilities?

Yes. There are a variety of smartphone features and downloadable apps available to assist with communications. To find a list of the types of features to look for, please visit the Accessibility device features and apps page and select the information that applies to you.

Verizon's commitment to accessibility

More articles
Verizon and Deaf Blind Citizens Action Workshop
03.12.2018Policy

Our panelists outlined how new technologies are poised to address many pervasive challenges facing people with disabilities.

Watch Video Verizon and Deafblind Citizens Action host youth advocacy workshop
10.03.2017Policy

5G and IoT will create new and exciting opportunities for accessibility providing people with disabilities new levels of personal and professional freedom

Advertisement