Services made for the way you communicate
We want to make sure that each of our customers gets the very most from their Verizon service. That’s why we’ve designed several assistive products and features to help meet your needs. Whether you’re connecting with work, enjoying some entertainment or staying in touch with friends and family, we want it to be an easy and satisfying experience.
For customers who are deaf or hearing-impaired, we have several accessibility features available. Learn about text-to-911 and find out if you’re eligible for free 411 service.
For customers who are blind or visually impaired, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.
For customers with needs other than those mentioned above, we have options to help you access your Verizon service.
Verizon Wireless National Accessibility
Customer Service Center
For Wireless Customers
*611 from your wireless phone
8:00 am to 9:00 pm EST
Monday - Friday
Verizon Center for Customers with Disabilities
For Fios & Traditional Phone Customers
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST
Monday - Friday
Please see our Wireless Accessibility Products & Services page for more information.
Yes. The Verizon Wireless National Accessibility Customer Service Center has trained staff to support our customers who may need additional assistance due to a physical or cognitive disability. They can be reached at 888.262.1999, Mon – Fri, 8 AM – 9 PM ET.
Yes. To assist Verizon customers with visual disabilities Verizon will, upon request, provide bills or product and services brochures in alternate media formats. In addition to the standard paper and online billing formats, Verizon will make bills available in the following formats:
- Large print format
- Audio CD
If you are interested in receiving bills and/or brochures in one of these formats, please contact the National Accessibility Customer Service Center at 888.262.1999, Mon – Fri, 8 AM – 9 PM ET.
Yes. There are a variety of smartphone features and downloadable apps available to assist with communications. To find a list of the types of features to look for, please visit the Accessibility device features and apps page and select the information that applies to you.