Maintenance Events
Notify Verizon of planned maintenance
Let us know in advance about any customer-initiated maintenance activity that will impact your service to prevent triggering false alarms when your service goes down. Without knowing in advance, Verizon will assume an issue in your network caused the outage and will trigger automated alarms to get your service back up and running as quickly as possible.
Submit a maintenance notice
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Log in to Verizon Enterprise Center
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Select Service > Create service/Change request
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Select the Customer Name
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Select the Category and Type for the product or service you are updating
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Under Item, you can create three types of customer maintenance requests:
- Customer Maintenance - Location: if the maintenance will be performed on an entire location - such as a floor, building or site
- Customer Maintenance - Managed Entity/Instance: if the maintenance will be performed on a specific device or entity
- Customer Maintenance with Assistance: if the maintenance will need Verizon engineer’s assistance
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Enter your own custom Title and Objective for the change
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Enter the Start Date and Time and Completed Date and Time for your planned maintenance
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Click Add Inventory to select the services that will be impacted by the maintenance
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Submit the request to notify Verizon or Save as Draft to submit at a later time
View your upcoming maintenance events
Stay up to date on any maintenance events that may impact your services.
View your upcoming events
- Log in to Verizon Enterprise Center
- Select Service > Service Management Dashboard. Any upcoming events for the week are shown in the Scheduled Events pod of your dashboard
- Click a day of the week to see specific information about the events occurring on those days
View a list of all maintenance events
- Select Tickets/Events > Maintenance Events at the top of your dashboard to see a list of all your tickets and events–both past and upcoming