Payment arrangements

To request a payment arrangement in the My Fios app select:

• Bill from the dashboard > select Options > Make a Payment Arrangement

Don’t have the My Fios app?

To request a payment arrangement at My Verizon, sign in and:

• Hover over Billing > select Payment Arrangements > Schedule Payment Arrangement

Don’t have an account?

To modify a payment arrangement with the My Fios app select Bill from the dashboard then:

• Select Bill > Make a Payment Arrangement > Change Arrangement

Don’t have the My Fios app?

To modify a payment arrangement at My Verizon, sign in and:

• Hover over Billing > select Payment Arrangements > Modify Arrangement

Don’t have an account?

A Payment Arrangement is an agreed upon plan for paying your account balance (current or past due) on or before a specified date.

If your account is eligible, you can schedule a Payment Arrangement to protect your services from possible interruption if your payment won’t reach us by the due date on your bill. By scheduling a Payment Arrangement you’ll be allowed extra time to pay the balance due.

Note: A Payment Arrangement won’t suppress a late payment charge, so the late payment charge may still apply.

There are several ways for you to make a Payment Arrangement. You can schedule one, free of charge, 24 hours/7 days a week with the My Fios app, by signing in to My Verizon, or using our Automated Phone Service.

An Agent Assistance Fee may be charged for any payment arrangement made with a Customer Service Representative over the phone.

Select the method you would like to use to request a payment arrangement:

Yes. After you schedule a payment arrangement through the My Fios app, My Verizon or by calling us, you can modify or cancel it using any of the above said methods.

A $7 Agent Assistance Fee will be charged for any payment arrangement modification made with a Customer Service Representative over the phone.

Yes, please be sure to update both. Updating the Payment Arrangement date alone won’t change when the payment will withdraw from your specified payment account.

No. When you schedule a payment with the My Fios app, at verizon.com or our Automated Phone Service, you are not creating a Payment Arrangement, only authorizing Verizon to withdraw the payment from your selected account on the date specified.

Did you set up, modify or cancel a payment arrangement with a Customer Service Representative over the phone? If so, you'll see a $7 Agent Assistance Fee.

You'll see the $7 Agent Assistance Fee for payment arrangements made with a Customer Service Representative over the phone in the One Time Charges section of your bill.

We don't charge fees for using any of our self-serve methods, such as the My Fios App, myverizon.com, or our Automated Phone Service.

A $7 Agent Assistance Fee will be charged for payment arrangements made with a Customer Service Representative over the phone.

It is a one-time payment arrangement scheduled for a future date.

You can schedule one, free of charge, 24 hours/7 days a week with the My Fios app, by signing in to My Verizon, or using our Automated Phone Service.

A $7 Agent Assistance Fee will be charged for any payment arrangement made with a Customer Service Representative over the phone.

Yes. You can schedule a Future Dated payment from your checking account, credit card or debit card at the same time you are scheduling your Payment Arrangement in the My Fios App, at myverizon.com, or using our Automated Phone Service free of charge.

A $7 Agent Assistance Fee will be charged for any payment arrangement made with a Customer Service Representative over the phone.