No Internet Connection FAQs

Here are some steps to check your router's set up:

1. Take a look on the back of the router and make sure that the
   cable coming from the wall has been plugged into the white Ethernet/WAN port.
2. If you have TV service with Verizon, be sure the coax is screwed in.
3. Make sure that any devices connected to the router (like TVs, computers, gaming systems, etc.) are plugged into the yellow LAN ports.
4. Check that the router’s WAN light is on. You can find it on the front or lower back depending on your router.

Here are a few top solutions that can help resolve Wi-Fi connection issues.

Wi-Fi connection appears slow or spotty:

• Check helpful tips on how to resolve slow or intermittent connections. 
• use our Guided Solutions Tool to help diagnose and fix the issue you may be experiencing.
• Check Fix Connection

Home Wi-Fi name isn’t showing on my device:

• Verify  you did not accidentally disable Wi-Fi access for that device. 
• Enable or disable Wi-Fi access to a device via Parental Controls.
• Check Manage Wi-Fi access

Forgot Wi-Fi password find it online in:

• Home wireless network name (SSID) and password (WPA2) on your router’s label.
• My Verizon or find your password.

Note: If the Wi-Fi credentials have been changed at any point, the information on the label will be invalid.

Turning your router off and on solves most connection issues:

1. Unplug your router
2. Wait one minute
3. Plug your router back in
4. Attempt to connect to the internet
   
   

If rebooting your router didn't solve the issue, check your DSL hardware to determine if your router is connected to the internet.

Note: If you have Verizon HSI service, check to make sure you installed filters on all phone devices, including fax machines and answering machines, and make sure you do not have a filter between your phone jack and router.

For more details, refer to your installation guide.