Fios On Demand and Pay Per View (PPV)

If you know the channel where the PPV event will air,

• navigate to that channel and select Watch to order the event
  • HD channel 1001
  • HD channel 1002
    
  • SD channel 1000

To search for the event, using your remote control, press:

• Menu > Pay Per View > Upcoming Special Events, Shows or Search
  • follow the onscreen prompts for more information on the PPV events and to place an order

Note: You can only view the content in the format that it was ordered, either HD or SD.

To use Fios On Demand, using your Fios remote control:

• Press  On Demand button, then use the arrow keys to navigate the categories, or
• Menu > On Demand > follow the onscreen prompts

To use Fios On Demand online go to Watch Fios TV and log into your account to access this feature.

Note: Rented content that you select is only available to view for 48 hours from the time you initiate the selection. If there is a fee for viewing the content, your account will be charged. If you re-select the content after the initial 48-hour period has expired, you will be charged again.

Video on Demand:

• Registered Account Owners.
• Registered sub-account users.
  • See the Managing your Verizon home account FAQs for details on how to register and manage sub-account users.

If you’re unable to view On Demand or place a PPV order:

• try to reset your equipment
• unplug the power cord from the router
• wait 10 seconds and plug the power cord back into the router

If this doesn’t work, there are several reasons why you could be experiencing this problem.

• Parent Controls: If Parental Controls are enabled, enter your PIN to view or purchase the program.
• Credit Limit or Fraud Block: Verizon restricts additional rentals when credit limits are reached or a fraud block is placed on the account. When this happens contact the Usage Verification Center at 866.266.3424.
• You may not subscribe to the premium package that you are trying to view: To subscribe to that premium package simply follow the onscreen prompts and add it for a nominal monthly fee.
• Video on Demand permission: To validate Video on Demand permissions,  sign into your My Verizon account > select Account > Account Settings > Profile. See the Managing your Verizon home account FAQs for more information.

If you mistakenly ordered an event in SD instead of HD (or vice versa), you can correct your order by following the appropriate instructions below:

• On Demand, you will need to call 1.800.Verizon (1.800.837.4966) to correct your On Demand order
• Pay Per View, to cancel and reorder the program, either change the video format (SD/HD) or view date (Live/Replay). Before the program starts, cancel the order and change the format by pressing:
  • Menu > Pay-Per-View > Scheduled Purchases > select the event you want to cancel and press OK > Cancel Purchase > Yes to confirm, then place your order in the correct format

Note: After the PPV event begins, cancellations are not allowed.

Yes. There are two ways to find On Demand videos with the Interactive Media Guide using your Fios remote, press the

• On Demand button and explore using your remote Arrow buttons
• Menu > On Demand and navigate using your Arrow buttons

Note: If you’ve previously purchased or rented content you can view them under My Stuff.

You can fix Fios On Demand issues using your Fios remote by selecting

• Menu > Customer Support > Top Support Tools > Fix Fios TV Issues, follow onscreen prompts

You can also fix issues by using our Guided Solutions Tool to help with On Demand issues.