Support TV Programming & Features Fios On Demand and Pay Per View
Fix Fios On Demand or Pay Per View issues

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Fios On Demand
Pay Per View

Fios On Demand and Pay Per View (PPV)

Fios On Demand and PPV allows you to access a wide range of content and access that content on multiple devices. Compatible devices include:

  • Fios TV Set-top Boxes and DVRs
  • PCs/Laptops/Netbooks
  • Mobile phones

Note: Pay-Per-View (PPV) and subscription or fee-based content On Demand are not permitted for viewing in restaurants, bars, or customer service or public areas.

How to order content on PPV and Fios On Demand

  • Pay Per View (PPV)

  • If you know the channel where the PPV event will air,

    • navigate to that channel and select Watch to order the event
      • HD channel 1001
      • SD channel 1000

    To search for the event, using your remote control, press:

    • Menu > Pay Per View > Upcoming Special Events, Shows or Search
      • follow the onscreen prompts for more information on the PPV events and to place an order

    Note: You can only view the content in the format that it was ordered, either HD or SD.

  • Fios On Demand

  • To use Fios On Demand, using your Fios remote control:

    • Press CONTROL ASTERICS On Demand button, then use the arrow keys to navigate the categories, or
    • Menu > On Demand > follow the onscreen prompts

    To use Fios On Demand online go to Watch Fios TV and log into your account to access this feature.

    Note: Rented content that you select is only available to view for 48 hours from the time you initiate the selection. If there is a fee for viewing the content, your account will be charged. If you re-select the content after the initial 48-hour period has expired, you will be charged again.

Frequently asked questions

  • Why can’t I order any On Demand or Pay Per View programs?

  • If you’re unable to view On Demand or place a PPV order:

    • try to reset your equipment
    • unplug the power cord from the router
    • wait 10 seconds and plug the power cord back into the router

    If this doesn’t work, there are several reasons why you could be experiencing this problem.

    • Parent Controls: If Parental Controls are enabled, enter your PIN to view or purchase the program.
    • Credit Limit or Fraud Block: Verizon restricts additional rentals when credit limits are reached or a fraud block is placed on the account. When this happens contact the Usage Verification Center at 866.266.3424.
    • You may not subscribe to the premium package that you are trying to view: To subscribe to that premium package simply follow the onscreen prompts and add it for a nominal monthly fee.
  • I ordered a program in the wrong format, how can I fix this?

  • If you mistakenly ordered an event in SD instead of HD (or vice versa), you can correct your order by following the appropriate instructions below:

    • On Demand, you will need to call 1.800.VERIZON (1.800.837.4966) to correct your On Demand order
    • Pay Per View, to cancel and reorder the program, either change the video format (SD/HD) or view date (Live/Replay). Before the program starts, cancel the order and change the format by pressing:
      • Menu > Pay-Per-View > Scheduled Purchases > select the event you want to cancel and press OK > Cancel Purchase > Yes to confirm, then place your order in the correct format

    Note: After the PPV event begins, cancellations are not allowed.

  • Can I use the IMG to find On Demand videos?

  • Yes. There are two ways to find On Demand videos with the IMG using your Fios remote, press the

    • On Demand button and explore using your remote Arrow buttons
    • Menu > On Demand and navigate using your Arrow buttons

    Note: If you’ve previously purchased or rented content you can view them under My Stuff.

  • How can I fix On Demand Issues?

  • You can fix Fios On Demand issues using your Fios remote by selecting

    • Menu > Customer Support > Top Support Tools > Fix Fios TV Issues, follow onscreen prompts

    You can also fix issues by using our Guided Solutions Tool to help with On Demand issues.

    Fix On Demand issues now