Managing your Verizon home account FAQs

You can use the My Verizon app and website to manage your:

• Mobile, 5G Home Internet and LTE Home Internet services.
• Fios services (i.e., Fios Home Internet, Fios Home Phone, etc.).

Other Verizon home services (e.g. High Speed Internet, DSL, etc.) can be managed with the My Verizon website only (not the app).

My Verizon lets you:

• View and change services
• View and pay your bill
• Update your account profile
• Access support
• If you have a Fios TV plan, you can use your My Verizon login to sign into your streaming services (e.g., HBO, CNN, etc.). 
• And much more.

Sign inregister for My Verizon.

Register for a My Verizon account using the Verizon website or the My Verizon app*.

Learn more by visiting our Manage your Verizon home services with a My Verizon account page.

*The My Verizon app is available for customers with mobile, 5G Home Internet, LTE Home Internet, and Fios services only. Customers with other services (e.g., High-Speed Internet, DSL) must use the My Verizon website.

Register for a My Verizon account using the Verizon website or the My Verizon app*.

Learn more by visiting our Manage your Verizon home services with a My Verizon account page.

*The My Verizon app is available for customers with mobile, 5G Home Internet, LTE Home Internet, and Fios services only. Customers with other services (e.g., High-Speed Internet, DSL) must use the My Verizon website.

Here’s what to do if you forgot your My Verizon User ID or password:

• Choose Forgot your info? from any sign in screen.
• Retrieve your login credentials or create new ones.

Learn more by visiting our Manage your Verizon home services with a My Verizon account page.

Yes. You can provide access for up to 9 additional users on your account. You can assign each sub-account user with their own username and password.

Yes. Everything that’s added to the sub-account’s on-demand purchase/watch list is also added to the primary user’s list.

You can manage sub-account permissions through My Verizon:

1. Sign in to your My Verizon account.
2. Select Account from the top menu.
3. Select Account Settings.
4. Visit Profile.
   
5. Scroll to Sub Accounts.
6. Select the + sign to Add Sub Account.

Good to know: Sub-accounts let your authorized users watch Fios TV from the internet and Fios TV app.

You can manage Fios sub-account permissions through My Verizon:

1. Sign in to your My Verizon account.
2. Select Account from the top menu.
3. Select Account Settings.
4. Visit Profile.
   
5. Scroll to Sub Accounts.
6. Select Edit on the sub-account you want to make changes to.
7. Select Edit in the field you'd like to edit.

You can manage which Fios sub-account users can access Video on Demand from My Verizon:

1. Sign in to your My Verizon account.
2. Select Account from the top menu.
3. Select Account Settings.
4. Visit Profile.
   
5. Scroll to Sub Accounts
6. Select Edit
7. Scroll to Security & Authentication.
8. Select Edit in the Manage Video on Demand (VOD) access field for this sub-account.
9. Select Enable or Disable from the dropdown menu.
10. Select Save.

You have enabled or disabled the ability for the Fios sub-account user to watch Video on Demand.

If you need to change the name on your Fios account because your name has been legally changed, you can make the change by contacting 1.800.Verizon (1.800.837.4966). You'll need to provide your billing account number when you call.

If you need to change your billing or service address on your Fios account, you can make the change by contacting 1.800.Verizon (1.800.837.4966). You'll need to provide your billing account number when you call.

Yes. You can transfer ownership of your Fios account.

Transferring ownership of a Fios account to someone else’s name due to the death of the account holder:

• Contact 1.800.Verizon (1.800.837.4966). You'll need to provide the billing account number when you call.

Transferring ownership of your Fios account to someone else for any other reason:

• Both the existing (outgoing) account holder and the person assuming (incoming) ownership of the account must contact Verizon together. Both parties must stay on the phone during the entire change of account ownership process.
• All billed charges up to the effective date of account transfer are billed to the outgoing customer.
• After the effective date of the account transfer, the incoming customer is responsible for all billed charges to the account going forward.
• Both parties must agree to these terms to complete the account transfer.

Outgoing Account Owner

• If you have any of our Broadband Essentials and Extras services, you will have the option to keep these services or disconnect them after the account is transferred to the new account holder
• Your verizon.net email account will not be impacted by the change.
• If you currently use the FREE Verizon Cloud 5 GB storage feature, you’ll lose all content will be lost once the account is transferred. You should manage your content before the account transfer completes.
• You can also upgrade to a paid Cloud storage feature to save your content before the transfer.

Incoming Customer

• If the services you are assuming are under a term agreement, you must maintain the bundled services for the rest of that term.
• A prorated early termination fee of up to $230 applies if you cancel your bundled services early.
  • If you only disconnect some of the services that make up your term agreement before that contract expires, you'll likely lose any service discounts that were part of that bundle. You may also be charged an early termination fee for disconnecting those services from a contract before it expires.
  • Auto-renewal of certain sports subscriptions like MLB Extra Innings and NHL Ice Center continue after the transfer. The subscription will continue to auto-renew at the beginning of each new season at the current price at the time of renewal. To opt out of auto-renewal sign into My Verizon; select Home, select My Services, then TV; select the Manage button in the My Fios TV Plan section; go to Annual Sports Package Subscriptions to opt out
  • If Fios by Verizon Internet service is present on the account you are assuming, before the Internet service can be used, you will need to activate your account and register and accept the Verizon Online terms of service. Once the registration process is complete, you’ll be able to upgrade your Internet speed or make any other changes to your account.

Things to Note

• If Fios TV service is present on the account, the TV equipment being transferred to the new account owner will retain any existing settings such as parental controls. If a DVR is included on the account, any recorded content will also be retained on that device. The outgoing customer can delete the existing settings and content by resetting the Set-Top box(es). Using the established PIN on the account, the incoming customer will be able to adjust the content and settings to his liking once he assumes ownership of the account.
• For customers with internet service, reset your router to factory settings before disconnecting your service.
• Once the transfer of account ownership is complete, the incoming customer should reset the router’s username and password, and wireless password, including any passwords for a guest network. We strongly recommend that the incoming customer reset the router’s security to WPA2. If the router is not reset, the incoming customer will need the router username and password, and wireless password, from the outgoing customer or will need to reset the router by the incoming customer. The incoming customer will be responsible for the router settings at the time of account transfer and the additional security risks presented until the router settings are reset and changed after the account transfer is completed. To reset the router, use a paperclip to press and hold down the router reset button for at least 10 seconds.
• If, for any reason, the Change of Account Ownership order is canceled before the order is complete, the outgoing customer will remain financially responsible for the account and the transfer of ownership will not occur. A new order will need to be placed to re-establish the change in account ownership request.

All billed charges up to the effective date of account transfer are billed to the outgoing customer.

After the effective date of the account transfer, the incoming customer will be responsible for all billed charges to the account going forward. For the account transfer to be processed, both parties must agree to these terms.

Yes! If you have any of our Broadband Essentials and Extras services, you will have the option to keep these services or disconnect them after the account is transferred to the new account holder.

If you currently use the free Verizon Cloud 5 GB storage feature, you’ll lose all content once the account is transferred. You should manage your content before the account transfer completes. You can also upgrade to a paid Cloud storage feature.