2. Increased vendor integrations
In 2021, integration is key. Organizations are steadily moving away from non-interoperable, custom point solutions and are embracing deployment options such as multi-vendor communications solutions that integrate with one another.
In recent years, a thriving application programming interface (API) ecosystem has emerged to facilitate greater integration between different vendors' solutions. Software providers are also creating unified platforms that connect all their solutions in one place, which streamlines IT management for organizations.
IT decision-makers are increasingly focused on scalability, reliability and low initial setup costs when it comes to their technology investments. With a range of deployment options now on the market, organizations can speed time-to-value by implementing these solutions more quickly. They will also have more flexibility to adopt a range of solutions and digital workplace trends that meet their evolving business needs.