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Verizon Business Complete Support Resources
Verizon Business Complete is a comprehensive mobile phone service that provides your business with a smartphone as a service, unlimited talk, text, and data.² The service also includes 24/7 support and coverage for loss, theft, and damage—all for one low monthly price.
Verizon Business Complete frees up valuable business resources by providing direct support for smartphone onboarding, off-boarding, and any technical support issues with your phone. Your business stays in control with included Verizon Mobile Device Management to set and manage security policies and application deployments to your mobile devices.
Verizon Business Complete includes a smartphone as a service and unlimited talk, text, and data.² You can also take advantage of Verizon Mobile Device Management (MDM) which helps your business effectively manage mobile devices and enforce security policies to help keep mobile data protected.
Wireless Phone Protection for Verizon Business Complete insurance provides coverage for loss, theft, and damage (including liquid)⁷. Verizon Business Complete also provides device assistance and support 24/7 from trained experts.
Select phones under Verizon Business Complete are also covered with same-day delivery, activation, and setup, allowing you to get a replacement smartphone the same day, subject to inventory availability.⁴ Select phones are also eligible for unlimited same-day cracked screen repair, allowing you to get your screen fixed as soon as the same day for no additional cost.³
Verizon Business Complete includes in-store benefits, such as unlimited laptop health checkups,⁵ where you can take advantage of PC tune-ups, diagnostics, and virus removal, as well as unlimited device refresh,⁶ which can help you enjoy longer device life through deep cleanings and unlimited diagnostics designed to help you improve speed, performance, and battery life. These benefits can be used at any convenient repair location near you.
You can access smartphone support anytime through Verizon Business Complete and Verizon Core Mobile Bundle. Experts are available via chat or phone to help answer your questions and resolve your tech issues. They can also assist with the following:
- Smartphone onboarding such as device setup
- Smartphone off-boarding and data transfers
- Connecting devices
- And much more
Verizon Business Complete provides smartphone assistance and support. Our experts are available anytime via chat at verizon.com/businesscompletesupport or phone at 888.655.7443 to help answer your questions and resolve your tech issues.
Verizon Business Complete customers also get smartphone support at uBreakiFix® by Asurion and Asurion Tech Repair & Solutions™ stores, where customers can also take advantage of:
- Unlimited laptop health checkups,⁵ which include PC tune-ups, diagnostics to identify issues, and help removing viruses at a convenient repair location near you.
- Unlimited device refresh,⁶ which helps you enjoy longer device life through deep cleanings and unlimited diagnostics designed to help you improve speed, performance, and battery life.
If you're having a problem with your smartphone, you can visit verizon.com/businesscompletesupport or contact us toll-free at 1-888-655-7443 from a different phone. We'll diagnose the issue with you right over the phone. And if we can't resolve the problem, and it is caused by a manufacturing defect or malfunction, we'll send you a replacement.
If you damage your smartphone or it goes missing, you can get help fast. Just visit the online claims portal at phoneclaim.com/verizon or give us a call at 1-888-655-7443 to start a claim. If you are traveling internationally, call us at 1-615-647-3364.
Our claims process is simple, and it won’t keep you from staying productive for long.
Yes, for lost, stolen and damage claims, you are responsible for paying a nonrefundable deductible once your claim is approved.
For Verizon Business Complete, the replacement deductible for damage is $99. The replacement deductible for loss and theft can be $189, $229, or $279, depending on smartphone model. For questions regarding deductibles, please refer to your company’s policy and contact your business administrator.
Verizon Business Core Mobile Bundle frees up valuable business resources by providing your business with a smartphone as a service, unlimited talk, text and data. Plus, you’ll enjoy 24/7 direct support for smartphone onboarding, off-boarding, and any technical support issues with your phone. Your business stays in control with included Verizon Mobile Device Management to set and manage security policies and application deployments to your mobile devices. Verizon Business Core Mobile Bundle does not include Wireless Phone Protection for Verizon Business Complete, which provides coverage for loss, theft, and damage—but it does include coverage for post-warranty malfunctions, including battery replacements, and coverage for electrical and mechanical failures.
- A $75 change fee per device will be applied upon termination of the device as a service agreement
- Verizon will provide a return kit for you to return the device
- You will have 30 days to return the Verizon Business Complete smartphone
- The account may be subject to an additional charge up to the fair market value if you fail to return the device, or Verizon determines that the device is damaged beyond normal wear and tear.
You can transition from Verizon Business Complete to a new device and plan.
Verizon MDM provides a comprehensive solution that enables IT administrators to manage, track and control mobile devices and mobile applications connecting to their networks. Settings can be configured and applied from a single administrative console to remotely:
- Apply policies based on groups, such as departments, locations or roles as well as events
- Prevent users from changing settings and restrict device connections
- Locate, lock or wipe devices that have been lost or stolen
- Synchronize devices purchased through Verizon automatically