The influx of IoT retail solutions will require upgrades to both network and data processing infrastructure. 5G networks will help eliminate the need for intrusive wiring and enable more sophisticated programming logic to be moved closer to the point of customer contact. Connected-device services will allow retailers to continually collect data from their automated field agents and use it to improve telematics, fleet efficiency, supply chain and asset tracking, among other things.
Virtualized wireless wide-area networks will permit network resources to be configured flexibly in software while routing around outages, maintaining service levels and supporting security protocols like the Payment Card Industry Security Council standard.
Times of crisis also gives birth to bursts of innovation. IoT in retail will transform the customer experience, allowing sellers to reap the benefits of improved loyalty, lower costs and business agility.
Learn more about how Verizon can help retail businesses improve customer experience while driving business efficiency with automated retail solutions.