Note: To help keep our customers connected and reduce economic concerns with our Lifeline customers, we will waive your billing charges for 60 days:
Verizon offers Lifeline plans for home phone service and Fios Home Internet service.
Three Steps to Qualify for the Lifeline discount:
Installation Note: As a result of COVID-19, we are taking precautions to keep our employees and customers safe. At this time, our technicians will not be able to enter your home or business to install new services. You may proceed with placing your order and it will be held for future installation on a priority basis. You will receive notification to select an installation date when we resume operations.
If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Verizon monthly bill. Qualifications for the Lifeline discount program vary by state. Only eligible customers may enroll.
Toll blocking is available at no charge to Lifeline customers. Some states also provide a discount on the cost of installing new home phone service to customers living on Tribal lands.
Only one Lifeline discount is allowed per household, not per person, and a household is not permitted to receive multiple Lifeline benefits from multiple providers.
Lifeline service is a non-transferable benefit.
Other providers may use terms other than “Lifeline” to describe the Lifeline assistance program. If you are receiving a discount from another provider, you are not eligible for the Lifeline discount with Verizon unless you transfer your Lifeline benefit to Verizon.
Customers qualifying for a Lifeline discount will be required to provide proof of participation in an eligible program, or proof that your income is at or below the established guidelines. See below for a full list of programs and accepted documents. You may also qualify with verification of eligibility in a state government database.
Customers who willfully make false statements in order to obtain the benefit may be punished by de-enrollment, fine or imprisonment, or may be barred from the program.
To see if you qualify for the Lifeline program or to obtain an application, please see the list below. The “Lifeline Service Details” will give you additional information and the application will enable you to apply for the discount on your home phone or internet service.
The Lifeline application is reviewed and approved by the Lifeline National Verifier.
After you’ve been approved for the Lifeline program, Verizon is required to verify 1) that you are not already receiving the Lifeline benefit from another wireline, wireless or broadband service provider and 2) your identity, based on your full name, date of birth and the last 4 digits of your Social Security Number.
To expedite the approval process, customers may apply online at: CheckLifeline.org/lifeline
Or select your state and click to download and print a paper application:
DC, DE, MA, MD, NC, NJ, NY, PA, RI, VA
Verizon Lifeline Services
P.O. Box 16805
Newark, NJ 07101-6805
CT customers only - If you prefer to fax your information, please fax your Lifeline application with the required official documents to Verizon at 1.877.306.2190.
Lifeline Support Center
P.O. Box 7081
London, KY 40742