What is the Lifeline Discount program?

Lifeline is a government assistance program that offers discounts to qualified low-income customers.

Lifeline

Lifeline is a government assistance program that offers discounts to qualified low-income customers.

Verizon offers Lifeline plans for home phone service or broadband (internet) service. The broadband discount is limited to Fios internet service at a speed of 10 megabits per second or above.

If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Verizon monthly bill. Qualifications for the Lifeline discount program vary by state. Only eligible customers may enroll.

Some states also provide a discount on the cost of installing new home phone service and toll blocking is available at no charge to Lifeline customers.

Only one Lifeline discount is allowed per household and a household is not permitted to receive multiple Lifeline benefits from multiple providers.

Lifeline service is a non-transferable benefit.

Other providers may use terms other than “Lifeline” to describe the Lifeline assistance program. If you are receiving a discount from another provider you are not eligible for the Lifeline discount with Verizon.

You must meet certain qualifications for the Lifeline discount and you will be required to provide proof of participation in an eligible program, or your income must be at or below the established guidelines. See below for a full list of accepted documents. You may also qualify with verification of eligibility in a state government database.

Customers who willfully make false statements in order to obtain the benefit may be punished by de-enrollment, fine or imprisonment, or may be barred from the program.

To see if you qualify for the Lifeline program or to obtain an application, please select from the list below. The “Lifeline Service Details” will give you additional information and the application will enable you to apply for the discount on your home phone or internet service.

The Lifeline application is from the Universal Service Administrative Company, also known as USAC. USAC is a not-for-profit company designated by the Federal Communications Commission (FCC) to administer the Lifeline program.

In addition to receiving an application and, where required, program proof, Verizon is required to access the National Lifeline Accountability Database to verify 1) you are not already receiving the Lifeline benefit from another wireline, wireless or broadband service provider and 2) your identity based on your full name, date of birth and the last 4 digits of your Social Security Number.


Lifeline Applications

Please select your state and click to download PDF document:

DE, MA, MD, NC, NJ, PA, RI, VA

NY

CT

DC

For questions and/or to obtain an application, please call the DC Lifeline Program Third Party Administrator (TPA) at 1.800.253.0846.

Instructions for completing the Lifeline application

  • Regardless of the state in which you reside, if you qualify through your income, include a photocopy of an official document or documents. See below for the full list of accepted documents. Do not send original documents, as they will not be returned.
  • If you reside in a state other than New Jersey or Maryland and qualify through a government program, include a photocopy of an official document from the program you are qualifying through. See below for the full list of accepted documents. Do not send original documents, as they will not be returned.
  • If you reside in New Jersey and are receiving benefits from Medicaid, SSI or SNAP, your eligibility to receive the Lifeline discount will be verified through a state of New Jersey database. If you are receiving benefits from Federal Public Housing Assistance, Veterans Pension or Veterans Survivors Benefit program, include a photocopy of an official document. See below for the full list of accepted documents. Do not send original documents, as they will not be returned.
  • If you reside in Maryland and are receiving benefits from Medicaid, SSI, SNAP, Veterans Pension or Veterans Survivors Benefit program, your eligibility to receive the Lifeline discount will be verified through a state of Maryland database. If you are receiving benefits from Federal Public Housing Assistance, include a photocopy of an official document. See below for the full list of accepted documents. Do not send original documents, as they will not be returned.
  • If you reside in New York and are receiving benefits from Medicaid, SSI, SNAP, Federal Public Housing Assistance, Veterans Pension, Veterans Survivors Benefit or one of the 4 tribal programs, you need to return the USAC Lifeline application and program proof document. If you are receiving benefits from the Low Income Home Energy Assistance Program, Temporary Assistance for Needy Families or National School Lunch Program’s free school lunch, you need to return the USAC Lifeline application, the Verizon Lifeline application and program proof document. See below for the full list of accepted documents. Do not send original documents, as they will not be returned.
  • For all states except New Jersey, return the USAC application and, if applicable to NY residents, the Verizon application, with the required program proof document to:
    Verizon Lifeline Services
    P.O. Box 4848
    Trenton, NJ 08650-4848
  • For New Jersey, return the USAC application with the required program proof document, if applicable, to:
    New Jersey SHARES
    1901 N Olden Ave Ext
    Suite 40, 2nd Floor
    Ewing, NJ 08618
  • If you prefer to fax, please send the USAC application and, if applicable, the Verizon application with the required program proof document to the appropriate telephone number for the state in which you reside:

Proof documents (if required)

  • SNAP – benefit card, award letter, pay or benefit statement
  • Medicaid – benefit card or award letter
  • SSI – federal Social Security Administration SSI award letter, pay or benefit statement
  • Federal Public Housing Assistance (FPHA) – award letter, lease agreement or benefit statement
  • Veterans Pension or Survivors Benefit
    • pension grant letter listing the name, address and monthly payment
    • Cost of Living Adjustment (COLA) letter
    • survivors benefit summary letter listing the beneficiary name, address and monthly payment
  • Tribal Land (Massachusetts, Rhode Island, New York)
    • Bureau of Indian Affairs (BIA) General Assistance award letter
    • Tribally-Administered Temporary Assistance for Needy Families award letter
    • Tribal Head Start letter listing the name of the child who participates
    • Food Distribution Program award letter from an Indian Tribal Organization (ITO) or another state agency
  • Income
    • prior year’s state, federal or Tribal tax return
    • current income statement from an employer
    • paycheck stub (see note below for requirement)
    • Social Security statement of benefits
    • Veterans Administration statement of benefits
    • retirement or pension statement of benefits
    • unemployment statement of benefits
    • workers’ compensation statement of benefits
    • federal or tribal notice letter of participation in General Assistance
    • divorce decree, child support award
    • other official document containing income information
      Note: If providing a paycheck stub as proof and it does not cover a full year, you must show documentation for three consecutive months within the previous 12 months
  • Temporary Assistance for Needy Families (New York only) – benefit statement
  • National School Lunch Program’s free school lunch (New York only) - benefit statement
  • Low Income Home Energy Assistance Program (New York only) – benefit statement

Lifeline information

Connecticut

Delaware

Massachusetts

Maryland

North Carolina

New Jersey

New York

Pennsylvania

Rhode Island

Virginia