Support Billing & Account Pay Bill FAQs

Frequently asked questions about paying your bill

We’re here to help. Take a quick look at some of the most common questions and answers our customers have about paying your bill.

  • How can I pay my bill?

  • To make bill paying as hassle-free as possible, we offer several easy ways for you to pay:

    Pay bill

    Select the method you’d like to pay your bill:

    • My Fios app

    • To pay your bill in the My Fios app select:

      • Bill from the dashboard > select Pay Bill

      Don’t have the My Fios app?

      Download now

    • My Verizon

    • To pay your bill in My Verizon, sign in and:

      • Hover over Billing > select Pay Bill

      Don’t have an account?

      Register now

    Note: Make sure your money is in your bank account on the date you schedule your payment. Verizon charges a fee for each payment returned. Verizon also charges a late fee for payments not received on time.

  • Where should I mail my payment?

    • For Connecticut, New York, Delaware, Massachusetts, Rhode Island
    • Verizon
    • P.O. Box 15124
    • Albany, NY 12212-5124
    • For New Jersey
    • Verizon
    • P.O. Box 4833
    • Trenton, NJ 08650-4833
    • For DC, Maryland, Virginia
    • PO Box 4830
    • Trenton NJ 08650 - 4830
    • For Pennsylvania
    • Live account area codes 412, 724, 814, 878, 215, 267, 445, 717 (and)
    • Final Account area codes 412, 724, 717
    • Verizon
    • P.O. Box 15124
    • Albany NY 12212-5124
    • Live Account Area codes 570, 610, 484, 835 (and)
    • Final accounts area codes 215, 610, 814, 570
    • Verizon
    • P.O. Box 28000
    • Lehigh Valley, PA 18002-8000
  • How do I change my billing information?

  • You can change your billing address and other account information in the My Fios app or by signing into My Verizon.

    Change billing address

    Select the method you’d like to change your billing address:

    • My Fios app

    • To change your billing address in the My Fios app select:

      • Bill from the dashboard > Options > Change Billing Address

      Don’t have the My Fios app?

      Download now

    • My Verizon

    • To change your billing information in My Verizon, sign in and select:

      • Profile > My Profile

      Don’t have an account?

      Register now

  • How can I find an authorized payment location?

  • To find an authorized payment location, please click here and follow instructions.

  • Is there a charge for any payment method?

  • Yes, when you pay your bill by phone, a $3.50 vendor fee is applicable.

  • Where can I find the total due that I currently owe?

  • You can find the total you currently owe in the My Fios app or by signing into My Verizon.

    View bill

    Select the method you’d like to view your bill:

    • My Fios app

    • To view your bill in the the My Fios app select Bill from the dashboard to view your Current Bill.

      Don’t have the My Fios app?

      Download now

    • My Verizon

    • To view your bill in My Verizon, sign in and:

      • Hover over Billing > select View Bill

      Don’t have an account?

      Register now

  • How do I qualify for a deposit refund?

  • Once you've had your Verizon service for 12 months (six months for VA), we'll review your payment history to determine whether you're eligible for a refund.

    The refund will be applied to your credit or debit card. If your payment card is not available, the refund will be applied to your bill.

    Click here for more details on deposits.

  • Why am I being charged an early termination fee?

  • You may see an early termination fee on your bill if you ended your contract with Verizon before the expiration date.

  • Can I still pay my bill online if I have not registered at My Verizon or am unable to sign in?

  • Yes, you can. Just go to verizon.com/PayOnline.

    You will need some information to verify your account such as:

    • Account number and billing zip code
    • Email or mobile phone number
    • Email and telephone number
    • Mobile phone number & telephone number
  • How can I confirm that my payment was received by Verizon?

  • You have several options to confirm that your payment has been received:

    • My Fios app

    • To confirm your payment was received in the My Fios app select:

      • Bill from the dashboard > select Payments

      Don’t have the My Fios app?

      Download now

    • My Verizon

    • To confirm in My Verizon, sign in and:

      • Hover over Billing > select View Bill > Recent Payments

      Don’t have an account?

      Register now

    • Other ways to verify payment

    • Fios TV Remote

      To confirm your payment was received with your Fios TV Remote select menu then:

      • Customer Support > My Account > Bill & Payment > View My Bill

      Review your paper bill

      You can see payments made for the Previous Period under Account Summary.

  • What is a Payment Arrangement?

  • A Payment Arrangement is an agreed-upon plan for you to pay Verizon your account balance (current or past due) by a specific date. It tells Verizon of your intent to pay and when. You still have to make the payment on the agreed-upon date, and late fees from the original bill due date will still apply.

  • How can I make a Payment Arrangement?

  • There are several ways for you to make a Payment Arrangement. You can schedule one 24 hours/7 days a week in the My Fios app or by signing into My Verizon. You still have to make the payment on the agreed-upon date, and any late fees from the original bill due date will still apply.

    Arrange now

    Select the method you would like to use to request a payment arrangement:

    • My Fios app

    • To request a payment arrangement in the My Fios app select:

      • Bill from the dashboard > select Options > Make a Payment Arrangement

      Don’t have the My Fios app?

      Download now

    • My Verizon

    • To request a payment arrangement at My Verizon, sign in and:

      • Hover over Billing > select Payment Arrangements > Schedule Payment Arrangement

      Don’t have an account?

      Register now

    Note: Making a Payment Arrangement only notifies Verizon of your intent to pay. It doesn’t automatically schedule a payment unless you select Schedule Payment Now during the steps above and provide your financial information.

See also: