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In certain circumstances, Verizon may ask customers to pay a security deposit while setting up new service in order to secure the account.
The deposit must be paid by credit card at that time in order to continue with the order.
Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit.
The refund will be applied to your credit or debit card. If your payment card is not available, the refund will be applied to your bill.
If you live in Virginia, Verizon holds your deposit for 6 months. To qualify for a deposit refund, your payment history must show that 5 out the last 6 bills you paid your bill in full and before the due date.
If your payment history doesn't meet the criteria above, we'll review your account every 30 days and refund your deposit when the requirements are met.
If you canceled your order before we installed your service, we'll refund your deposit to your credit card within 3-5 business days from the date you canceled your order.
If the refund amount is greater than the outstanding balance, we'll refund the amount electronically to the bank account on file. If your banking information is not available, we'll mail you a check. This can take 60 days or more.
For live accounts, once time and payment history requirements have been satisfied your deposit will be refunded to the credit card.
You can view the last 24 months of your bill in the My Fios app or online in My Verizon.
Select the method you would like to view your bill history:
My Fios App
To view your Bill History in the My Fios app select:
My Verizon
To view your Bill History online in My Verizon, sign in and:
Check with your financial institution.
They will have a record of the refund to your bank or card.
Note: If you’re still unable to verify that you received it, contact us. We’ll be happy to investigate for you.
Yes, the deposit refund will be applied to any outstanding charges, and you will be refunded the difference.