Frequently asked questions (FAQs)

Get answers to frequently asked billing questions about deposits, credit adjustments, billing cycles and much more.

  • Where can I view an online summary of my bill?

  • You can quickly view your current and past bills by signing into My Verizon or using the My Fios app. We make it easy for you to see your current charges, any previous balances, recent payments and any recent adjustments. To make it even easier, you can view a personalized video of your current bill.

  • Why is my amount due different from what was originally quoted?

  • Your first bill with your new service may be higher than a normal month’s bill as it will contain any one-time charges associated with your installation or activation as well as partial month charges. Verizon bills recurring charges one month in advance, plus partial monthly charges starting the day after the service is installed through the end of the bill cycle.

  • Why is my bill different this month?

  • There are several conditions that could cause your bill to vary, including:

    • A promotion starting or ending
    • A change in your service resulting in a one-time fee, a partial month charge or a credit for a change made in the middle of your bill cycle
    • A late payment charge
    • Billing adjustments
    • Usage charges such as toll or long distance including international calls, pay per view or on demand
    • Tax charges can vary slightly depending on the number of days in the month

    Did you know? You can sign into My Verizon or the My Fios app to see what has caused your bill to increase or decrease.

    Simply sign in and select View Bill and you'll be shown a chart comparing your last bill to your current bill. This bill comparison will list what changed and provide you with the option to view more details.

  • How long does it take to see a credit or an adjustment that I received on my bill?

  • If an expected credit or adjustment has not appeared within that time, contact us.

  • Why was I charged for a service that was free for 90 days?

  • Many of our promotions will be reflected on your bill as both a charge and a corresponding credit for the promotional period. This serves as a reminder of the promotions you have and the value of the offer, as well as the rate you will be charged when the promotion expires.

  • What are the taxes, surcharges, and fees on my bill?

  • Your bill includes federal, state and local taxes, governmental surcharges and fees as well as Verizon surcharges and fees. These charges vary depending on what products and services you have and in which state you use these products/services. For more information about these various charges and their definitions, visit our Taxes and Charges page. You can view the details of these charges on your own bill within My Verizon or on the My Fios app.

  • What is a late payment charge?

  • Late payment charges may apply in some states. Where applied, it is against the total amount past due. If your account has an outstanding balance, you may see a message on your bill specifying the exact late payment charge, which may be an amount or a specific percentage added to your account.

  • What is my billing cycle?

  • Your billing cycle is the number of days between bills. A billing cycle is recurring and is most often set to repeat monthly.

  • What are the partial charges on my bill?

  • Verizon bills one month in advance, so your first statement will include partial charges for the current month, as well as charges for the following month. Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle. When you make changes to your account following your service installation (by adding or deleting services or packages, for example) partial month charges will apply as well.