Support Internet Slow Speed
Slow Speeds? Try these steps to fix it.
  • 1
    If connecting with Wi-Fi, try moving your device closer to the router.
  • 2
    Remove other devices off your network and close any other applications on your computer. Additional connections can slow down your Wi-Fi speed.
  • 3
    Additional troubleshooting methods can be found here.

Learn about slow speed

Use our Guided Solutions Tool to quickly identify and resolve any issues you may be experiencing with your Wi-Fi. This tool can help with:

  • Slow wired speed
  • Slow Wi-Fi Speed
  • Video streaming trouble
  • Schedule a technician visit if needed
Fix slow speed

Slow speed tips

Several factors can slow down internet browsing speed:

  • Components within your computer, i.e. processor speed, amount of available memory, operating system, and computer configuration variables
  • The number of applications that are running at the same time
  • The number of computers or other devices that share your internet connection
  • The quality and condition of the wiring which connects your computer(s) to the Verizon network

Learn more about Wi-Fi slow or intermittent connection.

Run a Speed Test

Need to verify your Verizon connection speed? The Verizon speed test can verify your connection from the router to the Verizon network.

Before starting the test, be sure to:

  • Connect your computer directly to your router using an Ethernet cable
  • Disconnect from any VPN’s
  • Make sure no other device is connected to your internet during the test
  • Avoid using video or music streaming apps
  • Run a Speed Test using the My Fios app

  • Perform a Verizon Speed Test to determine your connection speed. To test the speed of a device, using the My Fios app select:

    • Internet > under Wi-Fi Health Check select Speed Test

    Note: There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.

  • Run a Speed Test online

  • Perform a Verizon Speed Test to determine your connection speed.

    Begin speed test

    Note: There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.

  • Speed Test tips

  • Below are things to keep in mind that may impact your network's speed:

    • Multiple devices on your home network during testing
    • The processor speed of the device in use
    • The test should be done using your home network, not public Wi-Fi or cellular network

See also:

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