Support Internet Your Speed
Slow Speeds? Try these steps to fix it.
  • 1
    If connecting with Wi-Fi, try moving your device closer to the router.
  • 2
    Remove other devices off your network and close any other applications on your computer. Additional connections can slow down your Wi-Fi speed.
  • 3
    Additional troubleshooting methods can be found here.

Factors that may affect your internet speed

Several factors can slow your internet speed:

  • Use of Wi-Fi connection versus wired
  • Components within your computer, i.e. processor speed, amount of available memory, operating system, and computer configuration variables
  • The number of applications that are running at the same time
  • The number of computers or other devices that share your internet connection
  • The quality and condition of the wiring which connects your computer(s) to the Verizon network
  • Unusual events like a network outage and failure may also reduce speed. Sometimes the internet sites customers try to access may have issues on their end related to outages, server failure or network congestion.

Learn more about slow Wi-Fi or intermittent connection.

Slow speed tips

Use our Guided Solutions Tool to quickly identify and resolve any issues you may be experiencing with your Wi-Fi. This tool can help with:

  • Slow wired speed
  • Slow Wi-Fi Speed
  • Video streaming trouble
  • Schedule a technician visit if needed
Fix slow speed

Run a Speed Test

Need to verify your Verizon connection speed? The Verizon speed test can verify your connection from the router to the Verizon network.

Before starting the test, be sure to:

  • Connect your computer directly to your router using an Ethernet cable
  • Disconnect from any VPN’s
  • Make sure no other device is connected to your internet during the test
  • Avoid using video or music streaming apps
  • Set-up and guidelines for best in-home Wi-Fi

  • Wi-Fi House
  • Run a Speed Test using the My Fios app

  • Perform a Verizon Speed Test to determine your connection speed. To test the speed of a device, using the My Fios app select:

    • Internet > under Wi-Fi Health Check select Speed Test

    Note: There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.

  • Run a Speed Test online

  • Perform a Verizon Speed Test to determine your connection speed.

    Begin speed test

    Note: There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.

  • Speed Test tips

  • Below are things to keep in mind that may impact your network's speed:

    • Multiple devices on your home network during testing
    • The processor speed of the device in use
    • The test should be done using your home network, not public Wi-Fi or cellular network
Need information about Verizon's Network Performance?

Videos on internet speed

Internet Congestion and Fios Speeds

Learn what factors can impact your Internet congestion and check out the videos below for more help.

How Website Speed Limitations Can Slow You Down play button Improving Wireless Speed on Your Home Network play button Update Your System and Improve Internet Speed play button
Virtual Private Networks and Internet Speed play button How To Beat Wi-Fi Interference play button Fios Video On Demand and Internet Speeds play button
How Ethernet Wiring Affects Fios Speeds play button Bandwidth Needs for Multiple Connected Devices play button Wired vs. Wi-Fi Speeds play button

See also: