Except where noted, reported speeds for Fios are median speeds based on Verizon internal network testing during October 2019.+
High Speed Internet
Our High Speed Internet service is provided over a copper network which is subject to performance variation due to a number of factors including distance from switching stations. Due to these performance variations, this service is sold as a range of expected speeds as opposed to a single value to provide clarity to our customers.
Results from the FCC’s Eighth Measuring Broadband America - Fixed Broadband Report show that Verizon’s High Speed Internet service typically delivers median speeds within the advertised range of expected speeds.+
- Download speed refers to the speed of the connection when downloading information to your computer.
- Upload speed refers to the speed of the connection when uploading data from your computer.
- Latency is an expression of how much time it takes for a packet of data to get from one designated point to another. In the Measuring Broadband America study, latency was measured by sending a packet that is returned to the sender and the round-trip time is considered the latency.
+The actual performance of an individual customer's broadband service may vary based on technology, network traffic, and a number of other factors. The information above was derived from various tests and is provided for informational purposes only. It is intended to provide you with an indication of the speeds obtained during such network testing. These results may not be fully representative of each individual customer's experience, and did not include variables such as customer inside wiring and Wi-Fi networks, customer computer configurations, additional customer-generated traffic on the customer’s broadband connection, the performance to specific internet destinations that particular customers may be interested in, the performance of other internet-based content, applications and services, and other such factors.
*Data for Gigabit Connection based on internal network-based testing using User Datagram Protocol (UDP). Results for the other tiers shown above are based on internal network-based testing using Transmission Control Protocol (TCP). UDP and TCP are two protocols used to send information between computers and other devices over the Internet. Results based on TCP testing may be lower than results obtained through UDP testing.
**This service tier was not included in the FCC’s Eighth Measuring Broadband America report. The FCC’s 2012 study is the source of the data for the HSI 3.1-7 Mbps download / 0.384-0.768 Mbps upload tier. The data presented for the 7.1-15 Mbps download / 0.5-1 Mbps upload tier is based on Verizon lab testing. Lab testing simulated internet-based network activity in an access network environment.
What factors can cause my service to vary?
The Fios network is used to provide other services, including Fios Video on Demand (VOD). The capacity available for Fios Internet access service may be reduced temporarily during times of significant utilization of Fios VOD in a particular area, if you watch multiple VOD titles simultaneously, or due to other unusual events such as a network outage or failure.
Verizon Online’s internet services are typically configured to use dynamic host-control protocol (DHCP) to provide subscribers with use of an internet protocol address, which may be a publicly routable internet protocol address or a privately managed IP address utilizing CGN (Carrier Gateway NAT) technology. Your broadband router or modem employs network address translation (NAT) to assign additional addresses for use by devices within your home network.
IP latency statistics
Verizon Business is constantly measuring the latency (speed) of core areas of its network using data collected by pings via the Internet Control Message Protocol (ICMP).
How is the data collected?
Data is collected from designated routers in key network hubs world-wide, in 5-minute intervals. Monthly latency and packet delivery statistics are derived from averaging all samples from the previous month.
Verizon Enterprise Solutions is constantly measuring the latency (speed) of core areas of its network using data collected by pings via the Internet Control Message Protocol (ICMP). How is the data collected?
- Network Transit Delay is the round trip average monthly delay between the origination and the destination between the in-route and out-route demarcation points.
- Network Packet Guarantee is measured based on the percentage of test packets that reach their intended destination, divided by the total number of test packets sent.
Private IP network SLA statistics
Verizon Enterprise Solutions is constantly measuring the performance metrics of its Private IP network utilizing a variety of tools.
How is the data collected?
- US Network Delay is calculated by measuring round trip transit delay between Verizon Enterprise Solutions-designated backbone network nodes across the contiguous US PIP Network and averaging the results over a thirty day period.
- Network MOS is calculated by sampling performance scores for the EF traffic class, using the standards based E-model (ITU-T G.107), between Verizon Enterprise Solutions-designated backbone network nodes in each specific region and averaging the results over a thirty day period.
Service performance information
These internet access services are enterprise-grade internet access services that are engineered to deliver the contracted-for bandwidth over the last-mile connection from your premise to our edge router, and come with a Service Level Agreement that covers various performance metrics, including availability, latency and packet delivery. Verizon Business Internet network performance metrics, including backbone measurements on latency, jitter, packet-loss, and others, are available online.
Why services may vary.
Verizon Business offers a wide variety of other IP-based services, which share the Verizon Business network infrastructure with our broadband internet access services. With respect to these IP-based services, Verizon Business also engages in industry standard practices pertaining to capacity planning, network routing actions and failover activities. Despite these practices, there is a possibility that use of these services by you or other Verizon Business customers may affect the performance of your other services.
Mobile service and fixed wireless
Based on our internal testing and testing commissioned from third-party vendors, Verizon expects customers will experience the following speeds unless such speeds are otherwise managed through video optimization practices described below: