Except where noted, reported speeds for Fios are median speeds based on Verizon internal network testing during October 2019.+
- Download speed refers to the speed of the connection when downloading information to your computer.
- Upload speed refers to the speed of the connection when uploading data from your computer.
- Latency is an expression of how much time it takes for a packet of data to get from one designated point to another. In the Measuring Broadband America study, latency was measured by sending a packet that is returned to the sender and the round-trip time is considered the latency.
+The actual performance of an individual customer's broadband service may vary based on technology, network traffic, and a number of other factors. The information above was derived from various tests and is provided for informational purposes only. It is intended to provide you with an indication of the speeds obtained during such network testing. These results may not be fully representative of each individual customer's experience, and did not include variables such as customer inside wiring and Wi-Fi networks, customer computer configurations, additional customer-generated traffic on the customer’s broadband connection, the performance to specific internet destinations that particular customers may be interested in, the performance of other internet-based content, applications and services, and other such factors.
*Data for Gigabit Connection based on internal network-based testing using User Datagram Protocol (UDP). Results for the other tiers shown above are based on internal network-based testing using Transmission Control Protocol (TCP). UDP and TCP are two protocols used to send information between computers and other devices over the Internet. Results based on TCP testing may be lower than results obtained through UDP testing.
**This service tier was not included in the FCC’s Eighth Measuring Broadband America report. The FCC’s 2012 study is the source of the data for the HSI 3.1-7 Mbps download / 0.384-0.768 Mbps upload tier. The data presented for the 7.1-15 Mbps download / 0.5-1 Mbps upload tier is based on Verizon lab testing. Lab testing simulated internet-based network activity in an access network environment.
What factors can cause my service to vary?
The Fios network is used to provide other services, including Fios Video on Demand (VOD). The capacity available for Fios Internet access service may be reduced temporarily during times of significant utilization of Fios VOD in a particular area, if you watch multiple VOD titles simultaneously, or due to other unusual events such as a network outage or failure.
Verizon Online’s internet services are typically configured to use dynamic host-control protocol (DHCP) to provide subscribers with use of an internet protocol address, which may be a publicly routable internet protocol address or a privately managed IP address utilizing CGN (Carrier Gateway NAT) technology. Your broadband router or modem employs network address translation (NAT) to assign additional addresses for use by devices within your home network.