Factors that may affect your internet speed

Several factors can slow your internet speed:

  • Use of Wi-Fi connection versus wired
  • Components within your computer, i.e. processor speed, amount of available memory, operating system, and computer configuration variables
  • The number of applications that are running at the same time
  • The number of computers or other devices that share your internet connection
  • The quality and condition of the wiring which connects your computer(s) to the Verizon network
  • Unusual events like a network outage and failure may also reduce speed. Sometimes the internet sites customers try to access may have issues on their end related to outages, server failure or network congestion.

Learn more about Slow Wi-Fi or intermittent connection.


Fix slow speed

Slow speed tips

Use our Guided Solutions Tool to quickly identify and resolve any issues you may be experiencing with your Wi-Fi. This tool can help with:

  • Slow wired speed
  • Slow Wi-Fi Speed
  • Video streaming trouble
  • Schedule a technician visit if needed

Run a Speed Test

Need to verify your Verizon connection speed? The Verizon speed test can verify your connection from the router to the Verizon network.

Before starting the test, be sure to:

  • Connect your computer directly to your router using an Ethernet cable
  • Disconnect from any VPN’s
  • Make sure no other device is connected to your internet during the test
  • Avoid using video or music streaming apps

Videos on internet speed

Internet Congestion and Fios Speeds

Learn what factors can impact your Internet congestion and check out the videos below for more help.

Slow Speeds? Try these steps to fix it.
  • 1
    If connecting with Wi-Fi, try moving your device closer to the router.
  • 2
    Remove other devices off your network and close any other applications on your computer. Additional connections can slow down your Wi-Fi speed.
  • 3
    Additional troubleshooting methods can be found here.