1: Introduction

Verizon is the global IT solutions partner to business and government. As part of Verizon Communications a company with nearly $131 billion in annual revenue Verizon serves 98 per cent of the Fortune 500. Verizon caters to large and medium business and government agencies and is connecting systems, machines, ideas and people around the world for altogether better outcomes.

The United Kingdom (Reading, Berkshire) is the European HQ. Verizon Enterprise Solutions offers an extensive portfolio of Voice, Data and IP communications under one brand.

2: Contact details

The full postal address of Verizon Enterprise Solutions HQ is:

Verizon Enterprise Solutions,
Reading International Business Park,
Basingstoke Road,
Reading,
Berkshire
RG2 6DA

Full contact details including email and free-to-call numbers can be found at: https://www.verizon.com/business/support/

For more information on Verizon Enterprise Solutions please visit: http://www.verizon.com/business/en-gb/

3: Terms and conditions

Our services

The full range and description of services offered by Verizon Enterprise Solutions can be found using the following link: http://www.verizon.com/business/en-gb/products/

Pricing information

Verizon Enterprise Solutions can discuss pricing on request. Please contact Sales, contact details as above.

Contract conditions

The customer's rights and obligations in relation to the provision of Verizon Enterprise Solutions services are set out in the contractual documentation signed between the parties.

This documentation will include the process for handling complaints and compensation where applicable (see below).

For further information relating to contract terms and conditions, please contact Sales using the contact details provided above.

4: Customer service

Compensation or refund policy

Verizon Enterprise Solutions does not have a rigid compensation and/or refund policy. All cases are reviewed on a case by case basis. In such events, discussions will be held between the customer and the relevant internal Verizon team as appropriate.

How to make a complaint

In addition to complaint procedures set out in contractual documentation, complaints and questions on how to complain can be brought to the attention of the relevant team at the following link: http://www.verizon.com/business/en-gb/support/. Where a customer or potential customer is expressing dissatisfaction with Verizon Enterprise Solutions in any way, a complaint will be logged and the issue addressed as a matter of urgency.

Verizon Enterprise Solutions has an internal escalation process for customer complaints, with a goal of addressing all complaints within 28 calendar days. During this period, Verizon Enterprise Solutions will endeavour to contact the complainant to provide progress reports and to discuss our findings.

If we are unable to resolve your complaint within 10 working days, or if we have been unable to resolve your complaint to your satisfaction within 10 working days you may refer the case to the Commission for Communications Regulation (ComReg) for further investigation:

Commission for Communications Regulation
One Dockland Central, Guild Street, Dublin, D01 E4X0
Tel: 01 8049707
E-mail: [email protected]

5: How to obtain this Code of Practice

This Code of Practice is published on our website at http://www.verizon.com/business/terms/emea/ie/. Additional copies are available on request and free of charge. You can also ask for a Braille copy of this Code by using the contact details listed above.