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    Improving CX

    Learn about ways CX impacts your Brand.

    White Paper

    Innovation, Enterprise Intelligence, and the Future of Retail

    Learn how smart retail businesses will soon digitally evolve their stores to become more connected, data-driven and secure to improve customer experience.

    Jan 12, 2023 ,  4 min read

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    White Paper

    Enhancing Guest Experiences and Operational Efficiency

    Dec 20, 2022,  10 min read

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    White Paper

    The secrets to improving customer experiences and employee productivity

    To address their growing connectivity needs, retailers are transitioning to 5G in-store networking, which can provide greater bandwidth, faster speed, lower latency, and greater operational visibility. See how you can accelerate the store of the future.

    Dec 9, 2022,  5 min read

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    White Paper

    The Future of Retail, Powered by 5G

    To meet demands, a retail business needs network speed, low latency and bandwidth to build a strong foundation – all of which can be achieved by stepping into the future with 5G’s core capabilities.

    Dec 6, 2022,  8 min read

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    White Paper

    Using emerging technology to build loyalty and trust

    We surveyed 500 marketing, customer service and technology executives to better understand how companies are using emerging technologies to improve customer loyalty.

    Oct 18, 2022,  18 min read

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    Customer Success Story

    The Florida Panthers deliver an all-star fan experience

    Learn how the Florida Panthers are revitalizing the FTL War Memorial Auditorium, leveraging 5G and innovative digital transformations to elevate the fan experience.

    Oct 12, 2022,  12 min read

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    White Paper

    Delivering the intelligent connected future together.

    How we help Global System Integrators (GSIs) accelerate their customers' digital transformation programs while dramatically reducing time to revenue.

    Sep 26, 2022,  6 min read

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    Infographic

    Retail’s digital transformation demands a boost in network performance

    Learn how the accelerated use of in-store technology by retailers will spur the need for 5G connectivity to boost customer experiences and improve operational efficiencies.

    Sep 26, 2022,  4 min read

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    Customer Success Story

    How HappyOrNot's IoT solutions boost customer satisfaction

    Learn how HappyOrNot leveraged Verizon's Cat-M1 IoT solutions to deploy its innovative customer feedback service in the U.S.

    Sep 9, 2022,  5 min read

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    Customer Success Story

    Oak View Group disrupts venue industry to deliver unmatched fan experiences

    Oak View Group partnered with Verizon to build/rebuild several world-class arenas, including the Climate Pledge Arena, UBS Arena, Moody Center Arena and Coachella Valley Arena.

    Sep 6, 2022,  15 min read

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    Customer Success Story

    Vista Recreation improves customer experience in remote areas

    Vista Recreation provides guest services that depend on business internet, whether it's a remote mountain setting, a desert or a heavily forested area.

    Aug 8, 2022,  5 min read

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    Infographic

    Across Industries, Contact Centers need Advanced Tools to Respond to New and Growing Customer Needs

    Technologies, such as artificial intelligence (AI), machine learning (ML), power advanced tools that enable contact centers agents to excel in their roles.

    Jul 29, 2022,  2 min read

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    Infographic

    Addressing Technical Challenges in the Modern Contact Center

    Learn how to achieve industry-leading CX through new technologies that can handle the increasing challenges of an evolving contact center space.

    Jul 29, 2022,  1 min read

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    Infographic

    New Cultural and Generational Workforce Dynamics Drive Change

    Find out why employers should renew focus on how they engage, train, and retain essential team members to maximize how workers collaborate to innovate new ideas.

    Jul 29, 2022,  1 min read

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    Video

    Effective Customer Communication in the Digital Age

    Listen to this Verizon and Financial Times webinar for strategies to help you engage with customers across digital channels and cultivate brand loyalty.

    Jul 13, 2022

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    White Paper

    Modern Contact Centers Drive the Evolution of Customer—and Employee—Experiences

    Learn how both the customer and employee experiences have evolved from modernizing contact centers and strategies to help your business gain a competitive edge.

    Jul 8, 2022,  22 min read

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    Article

    Is cashierless checkout the future of shopping?

    Cashierless checkout is an autonomous checkout system that significantly reduces the friction from checkout. Here's what retailers need to know.

    Dec 21, 2022,  5 min read

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