What's New

Name Changes: Certain pricing plan, service, feature and promotion name changes periodically occur. For a list of these changes, please click here: Name Changes

In addition to the introduction of new or revised SCA Option summaries and other summaries of individually negotiated customer contracts taking place during this month, the following briefly describes changes that are being made to the Service Publication and Price Guide. 

• Broadband

Contact Center as a Service - Virtual Contact Center. Modification. Please see the following hyperlink:

• Contact Center as a Service - Virtual Contact Center

Federal Universal Service Fund. Adjustment. Please see the following hyperlink:

• Federal Universal Service Fund

Internet Dedicated Service. Modification. Please see the following hyperlink:

• Internet Dedicated Service
• Schedule 1 ProForma

Intrastate. Modification of local areas and to add some facilities-based options for some locations. Please see the following hyperlinks:

• RI Local Calling Areas
• RI Local Service Areas
• VA Local Calling Areas
• VA Local Service Areas

IP Contact Center Services. Service Level Agreement. Modification. Please see the following hyperlink:

• IP Contact Center Services - SLA

Managed Global Network. Modification. Please see the following hyperlink:

• Managed Global Network

Voice Over IP + Usage Rates.  Adjustment. Please see the following hyperlink:

• Voice Over IP + Usage Rates

EMEA IoT Security Credentialing Services. Modification. Please see the following hyperlink:

•  IoT Security Credentialing Services 
  (formerly known as EMEA IoT Security Credentialing Services)

Unified Communications and Collaboration as a Service. Modification. Please see the following hyperlink:

• Unified Communications and Collaboration as a Service

Unified Customer Experience. Modification. Please see the following hyperlink:

• Unified Customer Experience

Visual Communications. Introduction of the following new services:

• Visual Communications +