What's New

Name Changes: Certain pricing plan, service, feature and promotion name changes periodically occur. For a list of these changes, please click here: Name Changes

In addition to the introduction of new or revised SCA Option summaries and other summaries of individually negotiated customer contracts taking place during this month, the following briefly describes changes that are being made to the Service Publication and Price Guide. 

Online Master Terms – U.S. Services. Modification. Please see the following hyperlinks:

• United States Service Agreement Master Terms
  

Professional Services. Modification. Name changes of the Digital Advisory Services SOWs. Please see the following hyperlinks:

• Digital Advisory Services SOW Tier 3 (formerly known as Bronze)
• Digital Advisory Services SOW Tier 2 (formerly known as Silver)
• Digital Advisory Services SOW Tier 1 (formerly known as Gold)
  

Unified Communications and Collaboration as a Service. Modification. Please see the following hyperlink:

• Unified Communications and Collaboration as a Service
  

Verizon Managed SIEM. Modification. Please see the following hyperlink:

• Verizon Managed SIEM
  

Voice Over IP + Usage Rates (Secure Guide). Adjustment. Please see the following hyperlink:

• Voice Over IP + Usage Rates

Access. Modification. Please see the following hyperlink:

• Access

Professional Services. Introduction of the following Digital Advisory Services descriptions. Please see the following hyperlinks:

• IP Contact Center (IPCC) Services Route Plan Administration and Migration Management
• IP Contact Center (IPCC) Verizon IP-Interactive Voice Response (IVR)

 
Professional Services. Modification of Digital Advisory Services for Small and Medium Business Statement of Work. Please see the following hyperlink:

• Digital Advisory Services for Small and Medium Business Statement of Work