For Verizon VoIP services, you can add concurrent call paths as needed to allow a greater number of calls through your network. Examples of when you might want to add concurrent call paths include situations such as responding to:
- A seasonal increase in call volume
- A special event or weather event that will temporarily generate a higher call volume
- A permanent increase in call volume as your business grows
Depending on your situation, you can add or remove concurrent call paths as needed. Add or Remove Concurrent Calls orders have a target delivery date of one business day, but the change to number of call paths is often completed sooner than that—within hours.