Add or remove Verizon VoIP concurrent calls
Last updated: 02/22/2021
For Verizon VoIP services, you can add concurrent call paths as needed to allow a greater number of calls through your network. Examples of when you might want to add concurrent call paths include situations such as responding to:
- A seasonal increase in call volume
- A special event or weather event that will temporarily generate a higher call volume
- A permanent increase in call volume as your business grows
Depending on your situation, you can add or remove concurrent call paths as needed. Add or Remove Concurrent Calls orders have a target delivery date of one business day, but the change to number of call paths is often completed sooner than that—within hours.
Create order
1. Log in to Verizon Enterprise Center
2. Click Manage Account > Create Order. On the Verizon Enterprise Center home page, you can also click on Order new service in the black Orders pod for the same option to create an order
3. On the Verizon VoIP pod, click Change below the Add another location button to see the change menu
4. Select Add Concurrent Call or Remove Concurrent Call. This guide shows an Add Concurrent Call order as an example
Change request
Your order has four steps:
- Change request
- Configure & pricing
- Checkout
- Review & submit
5. In the change request step, select your Customer Contracting Legal Entity (CLE) and Verizon VoIP enterprise name. Input the number of concurrent calls you want to add. If you only have one CLE, it will pre-populate
Configure & pricing
6. Review your pricing and click Continue to checkout
Your contractual pricing is provided for the additional concurrent calls you are ordering, as well as any other line items that changed with this transaction.
Checkout
7. Review your contact information, edit it if needed, and click Proceed to delivery details
8. View the order target delivery date and click Proceed to billing details
9. View your Billing Account Number and click Proceed to review & submit
Review & submit
10. Scroll down the page to review all your information. Click 
11. At the top of the page, there are icons to download, email, and print the completed order. When you submit the order, you will receive an email with a PDF of your order information, but you can also download the PDF from this page
12. Click on Submit order to place your order. You can also save the order and return to it if you choose to. Return to your saved order by clicking Manage Account> Orders> Create Order > View saved orders
13. Click Manage Account > Orders > View Order Status to track your order status
