Press and release the Google Assistant voice command button, the one on your remote with dots of various colors and sizes and speak your command clearly.
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Fios TV + Support
Fios TV+
Check out the following topics to help you set up the Fios TV+ and answer questions you may have. Please note: The Fios TV+ needs a Verizon router to work, please make sure you have a Verizon router set up and working.
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Setup Video
Get the My Verizon app for more support.
Scan the QR code or download it from the appropriate store.
Before you start
If you have a Video Media Server, set it up first.
If you have a Fios TV+ DVR, set it up first.
If you have questions about your remote, go to Fios TV+ Remote support page.
What's in the box?
- Fios TV+ (1)
- Power adaptor (1)
- HDMI cable (1)
- Mounting bracket
- Mounting hardware
If you're miss any of these items, please chat with us.
Setup Video
This video will show you how to set up the Video Media Server. Or check out the following step-by-step guide.
The following instructions can also be used for setup
1. Connect the HDMI cable from the Fios TV+ to your TV.
2. Connect the Fios TV+’s power adapter and plug it into a power outlet.
3. Turn on your TV, set the TV to the correct HDMI input and follow the on-screen instructions to complete activation.
4. Repeat this setup for each additional Fios TV+.
Fios TV+ network diagram
This diagram displays how the device should connect to your TV and router.
Fiso TV+ technical information
| SKU Numbers | F3544K49203SC, SIP03ASK, STI6221 |
| Colors & size | Color: gray or black Size: 150mm W x 64mm D x 22mm H Refer to the following images for size details. |
| Mount Bracket | Refer to the following images for mounting information. |
| Input & Output | HDMI2.1a with HDCP2.2 for video, USB-C 3.0 for power. Refer to the following image for connectivity details. |
| Processor | Realtek RTD1319 |
| Operating system | Android TV 11 or later |
| Capacity | 4GB DRAM, 16 GB flash |
| Bluetooth protocol |
BT5 or higher with BLE |
| WiFi protocol | 802.11ax wireless 5.0 GHz |
| Power | 5V, 2 Amps |
| Compatibility | It’s compatible with all HDMI-compliant TVs |
| Video formats | H264, H265 HEVC, must support 2160p (4K) up to 60 fps, VP9 (Profile 2) & AV1Audio formats |
| Audio formats | MPEG, AAC, HE-AAC, OGG, OGA, M4A, RM |
| Accessibility | Supports voice control. |
LED indications
| 1. |  LED off |
Fios TV+ has no power. |
| 2. |  LED blinks once |
Fios TV+ reacting to any successful button-push. |
| 3. |  Solid white |
All network connections are complete. |
| 4. |  Dim solid white |
TV is connected, but turned off (standby mode). |
| 5. |  Soft pulsing white (every 1 second) |
System is turning on. |
| 6. |  Fast blinking white (every 0.2 seconds) |
Software is updating. |
| 7. |
Slow blinking blue (every 0.8 seconds) |
Fios TV+ is paring to a remote control. |
| 8. |
Fast blinking blue (every 0.2 seconds) |
“Find my remote” is activated. |
| 9. |
 Solid yellow |
Fios TV+ isn't connected to the internet |
| 10. |  Fast blinking yellow (every 0.2 seconds) |
Factory reset has been initiated. |
| 11. |  Solid red |
Fios TV+ isn’t connected to a display or remote control. |
| 12. |  Blinking red (every 0.8 seconds) |
Fios TV+ error |
| 13. | Blinks red 3 times and turns off |
Fios TV+ is overheating. |
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Restatrting your device can help to resolve slow performance.
To restart, go to Settings,Fios TV device > Restart this device.
No, you can only use the Fios TV+ device at your home. You can use the Fios TV Mobile app at home or away anywhere you want. Learn more about the Fios TV Mobile app.
As part of your initial setup, you will be asked to establish your Wi-Fi connection.
Verizon Fios Router
If you are using the Verizon Fios router, the Fios TV + device should connect automatically to a specific Wi-Fi network (SSID) that is optimized to work with your Fios TV + device. This SSID will have the suffix, -TV at the end of the name (SSID example: Verizon_XXXXXX-TV).
If you lose your connection to Wi-Fi, follow the steps below:
- Go to Settings > Network status
- Click OK on Network setup (menu from right-side of screen appears)
- Click on the Wi-Fi network
- Scroll down to the bottom of the menu and click Forget network. This will prompt the auto-connection to your Fios router and the TV SSID.
- If this does not work you can select “Connect via WPS”. You will need to press the WPS button on either the Verizon Fios Router or Network Extender, whichever is closest to your Fios TV + device and you will connect to the Wi-Fi TV SSID network.
Bring your own router
If you lose your connection or if you are using a non-Verizon router, follow the steps below:
- Go to Settings > Network status
- Click OK on Network setup (menu from right-side of screen appears)
- Under available networks, select your Wi-Fi network name (SSID) should show connected. If not, select “Connect via WPS” or “Add new network”
- Connect via WPS: you will need to press the WPS button on your router and you will connect to Wi-Fi network.
- Add new network: you can add your Wi-Fi network name (SSID) and password.
- Connect via WPS: you will need to press the WPS button on your router and you will connect to Wi-Fi network.
Visit the Apps page from the top menu and open the Google Play Store to browse and install apps.
Highlight the app and hold down the OK button on the remote. Select Move to reposition in the row and follow on-screen instructions. Select Delete to uninstall the app.
Meet your new Fios TV+ Remote
Our most advanced remote yet makes navigating your Fios TV+ simple.
Input: Toggles through TV inputs like HDMI 1, HDMI 2 and Video.
Power: Turns your TV on or off.
Info: Provides information about what you’re watching.
Last: Changes to previously watched channel.
Replay: Rewinds the video by a few seconds (can be configured in settings).
Navigation ring: Navigates menus and allows rewind and fast forward during content playback.
OK: Selects the highlighted item.
Back: Returns to previous screen.
Google Assistant: Use your voice to navigate to available movies and shows.
Home: Brings you directly to home page.
Guide: Displays a list of live TV channels.
Record: Records live TV (DVR service required).
Apps: Displays all your downloaded apps.
Google Assistant
Watch this video to learn how you can you use Google Assistant with Fios Tv+
Size & weight
Sizes and weight of the device
Frequently asked questions
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You can say
- "Guide" to launch the Fios TV+ guide.
- "Pause” to pause Fios TV+.
- "Play" to play Fios TV+.
- "Rewind" to rewind Fios TV+.
- "Fast forward" to fast forward Fios TV+
To change channels or find programs:
- Use action words (verbs) such as “play,” “watch,” “tune” or “switch” followed by the channel name or number.
Example - "Tune CNN," "Tune to CNN," "Watch CNN," "Switch to CNN."
To check what's on TV:
- Use action words or inquiries such as "go to," "what's on" or "open" to watch specific TV channels or apps if already installed.
Example - "What's on now" or "What's on CNN," "Open Netflix."
To find specific titles:
- Say "search for" or "find" followed by the movie or show name.
Example - "Search for Avatar" or "Find Yellowstone."
- Adding the word movie or TV show after the movie or show name also can improve the search results.
Example - "Joker movie," "Friends TV Show" or "Star Wars movies."
To find movie or show options by actor or genre:
- Say "search for" or "find" followed by actor name or genre.
Example - "Search for movies with Tom Hanks" or "Find comedy movies."
To change go to Settings > Android TV settings > Device preferences > Language
Select language and Google Assistant voice search will work in that language.
If you misplace your Fios TV+ Remote, press the power button on the top of your Fios TV+ device twice. The Fios TV+ Remote that’s paired with that set-top-box will start making a beeping sound. When you find the Fios TV+ Remote, press any button on the remote to silence the beeping.
Follow the steps below:
- First, you'll need to unpair your old remote. On the Fios TV+ device, press and hold the button on top of the device for 15 seconds.
- You will see an on-screen menu. Press the button on the top of your device to navigate to the “Unpair remote” menu option.
- Once on the “unpair remote” item, press and hold for 3 seconds.
- Once the old remote is successfully unpaired, you will be prompted on-screen to pair your new remote.
How do I sync my Fios TV+ Remote to control the volume on my TV or previously connected audio receiver?
If your remote doesn’t sync to your TV volume during the initial setup or as part of a subsequent software update, perform the configuration manually:
- Select Remote control & Bluetooth devices from the Settings menu.
- Select Remote control.
- Select Program remote for TV controls.
- Select Auto or manually program your remote. (Note: Selecting Auto will initiate an attempt to program via an HDMI connection for your TV make and model.)
- Click Begin button.
Note: Depending on your current remote firmware, you may first be prompted to update your current version.
Go to Settings > Remote control & Bluetooth devices > Remote control > Remote control software.
Yes, download either the Google Home app or Google TV app from your smartphone’s app store. Make sure your device is connected to the same Wi-Fi as your Android TV and follow the steps below:
- On your device, open the Google TV app or Google Home app.
- Select the name of your Fios TV+ device shown on your smartphone screen.
- On your TV screen, you'll see a PIN. Enter this PIN on your device.
- On your device, select Pair.
To order a new Fios TV+ Remote, call 1.800.verizon (800.837.4966).
Video Media Server
Check out the following topics to help you set up the Video Media Server and answer questions you may have. Please note: The Video Media Server needs a Verizon router to work, please make sure you have a Verizon router set up and working.
Expand All
Setup Video
Get the My Verizon app for more support.
Scan the QR code or download it from the appropriate store.
What's in the box?
- Video Media Server (1)
- Cable Splitter (1)
- Coax cable (3)
- Power adapter (1)
If you’re missing any of these items, please chat with us.
Setup Video
This video will show you how to set up the Video Media Server. Or check out the following step-by-step guide.
Key moments in the video:
- Set up router in the same room as the ONT - 01:12:00
- Set up router in a different room as the ONT - 01:56:00
- Set up VMS with coax Cables - 03:03:00
- Set up Fios TV+ with remote and on your TV - 03:52:00
- Additional setup: Mount your Fios TV+ or set up your verizon stream TV - 04:57:00
The following instructions can also be used for setup
1. Choose a setup location.
Choose a setup location next to the router with a power outlet nearby.
2. Connect to a wall outlet or ONT.
If you’re connecting your VMS (Video Media Server) to your ONT (Optical Network Terminal)
Connect a coax cable to a coax wall outlet or the coax port on your ONT. Attach the splitter to the other end.
If you’re connecting your VMS to a wall outlet
Make sure the it’s connected to the ONT.
3. Connect devices to splitter.
Use the other two coax cables to connect the VMS and router to the splitter. Review the Network diagram.
4. Plug in the VMS.
Connect the VMS’s power adapter and plug it into a power outlet.
5. Set up other devices.
For multiple VMS devices, repeat steps 1-4.
Now you can set up your Fios TV+ following these instructions.
Network diagram
This diagram displays how the device should connect to your TV and router.
VMS technical information
| SKU Numbers | VMS4100ATV |
| Colors & size |
size: 231.2mm W x 189.5mm D x 53.4mm H Weight: 0.968 kg Refer to the following images for size details. |
| Input & Output |
Coax/MoCA, Ethernet. Refer to the following images for connectivity details. |
| Processor | Broadcom BCM7449s |
| Operating system | Linux |
| Power | 115 VAC/60Hz nominal, 36W max |
| Environmental Requirements | Operating temperature: 15°C to 40°C; Operating humidity: 5-95% (non-condensing) |
LED indications
| 1. | LED off |
VMS has no power. |
| 2. | Blinking white |
System is turning on. |
| 3. | Solid white |
All network connections are complete and VMS is functioning. |
| 4. |  Blinking green |
Software is updating. |
| 5. | Solid yellow |
Not connected to Router or factory reset. |
| 6. | Solid red |
VMS has error. |
Fios TV+ DVR
We’re here to help you set up the Fios TV+ DVR and answer other questions you may have.
Please note: The Fios TV+ DVR needs a Verizon router to work, please make sure you have a Verizon router set up and working.
Expand All
Get the My Verizon app for more support.
Scan the QR code or download it from the appropriate store.
What's in the box?
- Fios TV+ DVR (1)
- Ethernet Cable (1)
- Power adapter (1)
If you're miss any of these items, please chat with us.
Setup Video
This video will show you how to set up the Video Media Server. Or check out the following step-by-step guide.
Key moments in the video:
- Set up router in the same room as the ONT - 01:12:00
- Set up router in a different room as the ONT - 01:56:00
- Connect Fios TV+ DVR to your router and power on - 02:36:00
- Set up Fios TV+ with remote and on your TV - 03:52:00
- Additional setup: Mount your Fios TV+ or set up your verizon stream TV - 04:57:00
The following instructions can also be used for setup
1. Choose a setup location.
Choose a setup location next to the router with a power outlet nearby.
2. Connect the ethernet cable.
Connect the ethernet cable to the ethernet port on the Fios TV+ DVR and the LAN port on your router.
3. Connect the DVR power adapter and plug it into a power outlet.
Follow the diagram on the right that shows the wired connection required to set up your Fios TV+ DVR.
4. Set up other devices.
If you haven’t set up your Fios TV+, you can do so with these instructions.
Fios TV+ DVR network diagram
This diagram displays how the device should connect to your TV and router.
Fiso TV+ DVR technical information
| SKU Numbers | J7SE |
| Size and Weight | 170mmW x 140mm D x 50.75mm H Refer to the following images for size details. |
| Mount Bracket | Refer to the following images for mounting information. |
| Input & Output | Refer to the following images for connectivity details. |
LED indications
| 1. | LED off |
Fios TV+ has no power. |
| 2. | LED blinks once |
Fios TV+ reacting to any successful button-push. |
| 3. | Solid white |
All network connections are complete. |
| 4. | Dim solid white |
TV is connected, but turned off (standby mode). |
| 5. | Soft pulsing white (every 1 second) |
System is turning on. |
| 6. | Fast blinking white (every 0.2 seconds) |
Software is updating. |
| 7. |
Slow blinking blue (every 0.8 seconds) |
Fios TV+ is paring to a remote control. |
| 8. |
Fast blinking blue (every 0.2 seconds) |
“Find my remote” is activated. |
| 9. |
Solid yellow |
Fios TV+ isn't connected to the internet |
| 10. | Fast blinking yellow (every 0.2 seconds) |
Factory reset has been initiated. |
| 11. | Solid red |
Fios TV+ isn’t connected to a display or remote control. |
| 12. | Blinking red (every 0.8 seconds) |
Fios TV+ error |
| 13. | Blinks red 3 times and turns off |
Fios TV+ is overheating. |
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Recording your favorite shows is easy using Fios TV+ DVR. To record:
- Current shows you’re watching, press Record
- Future shows, press Guide > use the arrow keys to find the show you’re looking for, press Record
- a checkmark appears to confirm the show will be recorded
On the home screen, select My DVR > use the arrow keys to find your show under Recordings > press OK
You can watch recorded content on your mobile or tablet devices using the Fios TV Mobile app. Learn more about the Fios TV Mobile app.
You can watch recorded content on select streaming devices using the Fios TV Home App. Learn more about the Fios TV Home app.
Your DVR bookmarks where you stopped watching a show. When you view the recording again, the program resumes where you left off.
There can be several reasons why a series recording didn’t record an episode of a program:
- The series recording is set to record “first-run” episodes only, and the episode to be recorded was a repeat
- You’ve run out of space on your DVR
No. Your recordings, settings, and show schedules will still be saved and available after you restart your Fios TV+ DVR.
Option 1 - Consider upgrading your current DVR service. Check your current package and capacity. Using your Fios remote, select:
Settings > DVR > My DVR Service
To order more space, using your Fios remote select:
Settings > DVR > Manage my DVR > select the “Order More Space” button
For further assistance, Contact us
Option 2 - Delete recordings to free up space.
Once the recording space becomes full, the DVR automatically deletes the oldest shows to make space for new recordings based on your settings.
To prevent your DVR from automatically deleting a specific recording, you can “Protect” it under the Recording Options.
Troubleshoot
Expand All
Restarting your device can help to resolve slow performance.
To restart, go to Settings, Fios TV device > Restart this device.
No, you can only use the Fios TV+ at your home. You can use the Fios TV Mobile app at home or away anywhere you want. Learn more about the Fios TV Mobile app.
As part of your initial setup, you will be asked to establish your Wi-Fi connection.
Verizon Fios Router
If you are using the Verizon Fios router, the Fios TV + device should connect automatically to a specific Wi-Fi network (SSID) that is optimized to work with your Fios TV + device. This SSID will have the suffix, -TV at the end of the name (SSID example: Verizon_XXXXXX-TV).
If you lose your connection to Wi-Fi, follow the steps below:
- Go to Settings > Network status
- Click OK on Network setup (menu from right-side of screen appears)
- Click on the Wi-Fi network
- Scroll down to the bottom of the menu and click Forget network. This will prompt the auto-connection to your Fios router and the TV SSID.
- If this does not work you can select “Connect via WPS”. You will need to press the WPS button on either the Verizon Fios Router or Network Extender, whichever is closest to your Fios TV + device and you will connect to the Wi-Fi TV SSID network.
Bring your own Router
If you lose your connection or if you are using a non-Verizon router, follow the steps below:
- Go to Settings > Network status
- Click OK on Network setup (menu from right-side of screen appears)
- Under available networks, select your Wi-Fi network name (SSID) should show connected. If not, select “Connect via WPS” or “Add new network”
- Connect via WPS: you will need to press the WPS button on your router and you will connect to Wi-Fi network.
- Add new network: you can add your Wi-Fi network name (SSID) and password.
- Connect via WPS: you will need to press the WPS button on your router and you will connect to Wi-Fi network.
Visit the Apps page from the top menu and open the Google Play Store to browse and install apps.
Highlight the app and hold down the OK button on the remote. Select Move to reposition in the row and follow on-screen instructions. Select Delete to uninstall the app.
SAP provides audio in an alternate language when available.
Go to Settings > Fios TV device > Viewing preferences > Language settings.
The set-top box will not work with a standard definition (SD) TV. However, you can purchase an HDMI adapter, which will enable your SD TV to work with Fios TV+.
Most of the time, your volume is controlled using the remote control programmed to your TV or audio output device. However, the Fios TV+ internal volume settings may also be muted or changed through different activities such as casting or voice commands. To restore the Fios TV+ internal volume, simply press your Google Assistant button and say "Volume Max".
The first step is to make sure that your router and Wi-Fi are connected and working properly. Follow the instructions for connecting the Verizon Fios Router or for using your own router.
Verizon Fios Router
If you’re using the Verizon Fios Router, the Fios TV+ should connect automatically to a specific Wi-Fi network (SSID) optimized to work with your Fios TV+. This Wi-Fi TV SSID will have the suffix, “-TV” at the end of the name (SSID example: Verizon_XXXXXX-TV). If you lose your connection to Wi-Fi, do the following.
- Go to Settings > Network status > Network setup.
- Press OK to select Network setup (a menu from right-side of the screen appears).
- Press OK to select the Wi-Fi network.
- Scroll down to the bottom of the menu and select Forget network. This will start the auto-connection between your Fios Router and the Wi-Fi TV SSID.
- If this doesn’t work you can select “Connect via WPS". You’ll need to press the WPS button on either the Verizon Fios Router or Extender, whichever is closest to your Fios TV+. Then it’ll connect to the Wi-Fi TV SSID.
Use your own router
If you lose your connection and you’re using a non-Verizon router, follow the steps below:
- Go to Settings > Network status > Network setup.
- Press OK to select Network setup (a menu from right-side of the screen appears).
- Under “Available networks” your Wi-Fi network name (SSID) should show as connected. If not, select either “Connect via WPS” or “Add new network.”
- Connect via WPS: You’ll need to press the WPS button on your router to connect to a Wi-Fi network.
- Add new network: Here, you can add your SSID and password to connect to a Wi-Fi network.
If you still can’t connect to Wi-Fi, please use the Verizon Can't Connect Troubleshooter for assistance.
To restart with your remote:
Go to Settings, Fios TV+ > Restart this device.
To restart without a remote:
Hold the power button on the box for 15 seconds and a small menu box will appear.
- To browse options: press the power button on the Fios TV+.
- To select Restart, press and hold the power button on the Fios TV+ for 3 secs.
Buffering can be caused by internet connectivity issues. You can check your Fios TV+ Wi-Fi connectivity by going to: Settings > Network status > Wi-Fi status.
If you are experiencing a signal strength issue, you’ll be presented with an option to troubleshoot your connection.
Check to see if your TV is 4K capable by going to: Settings > Help > 4K troubleshooter.
For downloaded apps please contact the app provider.
Auto updates are already enabled. To verify, go to the Google Play Store. Next, go to your account settings on the top right. Then, Settings > Auto-update apps.
Visit tv.youtube.com/verizonfios and enter your 5-digit zip code for programming
If an app will not open, try clearing the app cache on your Fios TV+ by following the instructions below.
- Force close App
- Clear cache*
- Clear memory
- Uninstall app and reinstall app
* To clear cache for an app, go to Settings > Android TV settings > Apps > See all apps. Then select the app and click OK.Scroll down to clear cache, click OK, then OK again. Cache is cleared.
To clear your Fios TV+ app cache, go to Clear App Cache.