Fios TV Mobile app

The following mobile devices, smartphones and tablets, are supported:

• iOS devices running iOS 12 and higher
• Android devices running Android 5.0 and higher
• Amazon Kindle and Fire devices running Android 5.0 and higher
• Chromecast (First Generation, Second Generation, Third Generation and Ultra)

The following devices are not supported:

• Some Android devices with the Intel Processor
• Blackberry 1
• Kindle Gen 1, Gen 2, Gen 3, and Gen 4
• Emulators or Simulators
• Android TV
• Fire TV
• Chromebooks and Smart TVs

Kindle Gen 8 devices may experience issues during playback.

Note: The list of supported devices is subject to change.

Verizon does not support the use of its apps on jailbroken or rooted devices.

There is a known issue where some users have been able to log in to the app while in their Fios home, but not while away from home. This is due to a mismatch between the user's IP address and their out-of-home ID. We apologize if you experience this. To resolve your issue, please report it from the Help option in the app menu. For security reasons, please do not include your account password.

Simply go to the Settings menu and select the Logout button at the bottom of the screen. The next time you want to use the app, you will be asked to log in again.

All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved.

The Fios TV Mobile app uses the local network to communicate with your Fios router to allow use of the remote control feature in the app as well as to deliver content. Be sure to allow this permission to fully enjoy the app.

When you download and install the app, you will be prompted to allow the Fios TV Mobile app to access your device’s photos, media, and files. Of these, the app uses only the file storage for security certificates, licenses, and downloaded video content for offline viewing. Photos, media, or any other personal information is not accessed by the Fios TV Mobile app.

You will be unable to proceed with app installation if you deny access to device storage. Subsequently you will have to open up your device settings app, navigate to manage your apps, select Fios TV Mobile, then enable the permission for storage. Open your device Settings and a possible path could be Apps > Fios TV Mobile > Permissions but the path is subject to change with different devices and operating systems.

You may be prompted to allow access to your device location. Denying device location will limit availability of certain content and will disable Verizon Wireless data-free streaming while on 4G LTE.

You may be prompted to enable the “Draw over other apps” or “Apps that can appear on top” permission which is disabled by the Android operating system by default. The Fios TV Mobile app supports a mini player which can be launched from the main streaming player by tapping an icon. This mini player “floats” over the Fios TV Mobile app, thereby allowing the user to browse the app while streaming. Permitting “Draw over other apps” or “Apps that can appear on top” allows the mini player to float over the Fios TV Mobile app only (support outside the Fios TV Mobile app is not available).
Selecting “Allow” on most devices takes you directly to the section of the app to enable the permission. For Android devices where the direct link is not supported, you may be able to follow these steps, but note they may differ for different devices and operating systems:

• Go to the Device Settings
• Tap "Apps"
• Find Fios TV Mobile app in the list and tap it
• Tap “Draw over other apps”
• Toggle "Permit drawing over other apps" to ON.

Some Android devices have a different treatment for the above:

• For Samsung devices running Android 6, this setting has been moved to Settings > Applications > Application Manager > More > Draw over other apps
• On newer Samsung devices, such as the Galaxy S7, go to Device Settings and then Applications. Tap the options icon with the three dots and select "Apps that can appear on top". Find Fios TV Mobile app in the list and tap it to enable permissions.
• For Google Pixel, the issue occurs after installing Google Play Games. Uninstalling this and rebooting the phone will allow Draw over other apps to work for Fios TV Mobile app. Reinstalling Google Play Games will allow both apps to work properly.

Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page.

Watch is an action you would take to play/view your content on your mobile device.

You can watch live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-home (IH) and out-of-home (OOH) status.

You are considered In-Home (IH) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Home (OOH). Your IH and OOH status determines your Fios TV Mobile app experience, availability of certain Fios TV Mobile app features, and the availability of Fios TV content for live TV, On Demand, and DVR mobile streaming.

You are considered out-of-home (OOH) when you connect your device to their Fios router.

Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios Wi-Fi router, you will get the OOH Fios TV Mobile app experience, which may not include all of the channels that you get when in-home.

Content is not available for streaming outside of the United States and its territories.

Verizon Wireless postpay service customers using the Fios TV Mobile app (version 1.0 or later) (the “App”) on a compatible device in the United States will not incur Verizon Wireless data usage charges for watching videos, so long as you are connected to Verizon Wireless postpay 4G LTE service. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges.

If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply.

For more info, see the End User License Agreement (EULA) that can be found in the ‘About’ section under Settings. This offer is not available to Verizon Wireless prepaid customers, customers of other wireless carriers, Verizon Wireless customers who take their wireless device outside the United States, Verizon Wireless customers accessing the App over a VPN (“virtual private network”), Verizon Wireless customers with a static IP address, or when a Verizon Wireless device is not on Verizon Wireless postpay 4G LTE service, and is not available in California. This offer is subject to your Verizon Wireless Customer Agreement, Price Plan and other terms, and is subject to change.

• Since your Fios router has not been installed, you may view select subscribed live TV channels from the Fios TV Mobile app lineup.
• All free On Demand titles are available.
• You have access to On Demand content offered by your subscribed premium networks.
• Features that require an installed set-top box or Fios router, such as DVR management, remote control, and On Demand purchase and rental will be available only after installation is completed.

After your Fios installation changes from a pending state to a completed state, all you need to do is connect your wireless device via Wi-Fi with your Fios router and launch your Fios TV Mobile app.

Placed at the top left of the Fios TV Mobile app screens, Fios TV users may tap the icon (for iOS) or 3 lines (for Android) to access their app settings.

You can do the following from Settings:

• Manage your preferences including:
  • Parental controls (PCON)
  • Network preference for downloading content
• Manage your device registration and transfer devices to view purchased content or to download content
• Access the Fios TV Mobile app help center to read the frequently asked questions (FAQs) and to report and track issues

Yes. To manage Parental Controls (PCON) go to Settings > Preferences. You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only.

Closed Captioning is supported from the video player only for live TV or On Demand content that supports closed captioning (CC).

Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under Settings > Accessibility > Hearing. For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered.

Secondary Audio Programming (SAP) is available for many programs aired on live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assists the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.

To access your On Demand* content on a mobile device, you need to first register it as one of your On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content.

*While a lot of On Demand content is available for viewing on your set-top box, registered mobile devices, and on the web, there is On Demand content that is available for viewing only on your set-top box.

You can add the following devices:

• Mobile phone (supported Apple and Android models)
• Tablet (supported Apple, Android, and Kindle Fire models)

Visit the Supported Devices section in the FAQ for more details.

Once you reach your On Demand device limit, you will be required to unregister an existing device before you can add a new one, or you may transfer the registration from an existing device to another one.

Yes. You can register your device, transfer registrations or even remove previously registered devices from the Settings > Devices section of the Fios TV Mobile app.

If you replace your mobile device or tablet, you will need to unregister your old device and then add the new one as one of your On Demand registered devices.

You may access this list of Frequently Asked Questions (FAQs). Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in.

If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it.

For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Verizon user ID), version number, device, or platform details.

To upgrade your service to include a DVR set-top box, please go to verizon.com/MyServices.

Yes, this is only available to subscribers of Multi-Room DVR Enhanced or Premium Service and Fios Internet. To learn more, read the FAQs on Multi-Room DVR Enhanced Service Mobility.

Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV Mobile app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home."

Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV.

First go to My Stuff > DVR. To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series.

No. Only Verizon authorized routers are supported to work with the DVR management feature at this time.

The Verizon Media Server (VMS) is the set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ).

This is a feature available with the Fios TV Mobile app to subscribers of both Fios Internet and Multi-Room DVR Enhanced or Premium service. This feature allows live TV streaming and DVR streaming from your Verizon Media Server (VMS) to your eligible mobile device or tablet. With VMS streaming, you can:

• Access all your subscribed live TV channels on your eligible mobile device or tablet while in-home and connected to your home Fios router
• Access recorded content on your eligible mobile device or tablet while in-home and connected to your home Fios router
• Access several* of your recordings on your eligible mobile device or tablet while out-of-home and connected to a Wi-Fi or a wireless mobile network

*Some content providers and channel stations who own the original content restrict recorded content to be streamed out-of-home.

To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV Mobile app must be launched in-home while connected to your home Fios Wi-Fi router. To learn more, read the FAQs on Verizon Media Server streaming.

Viewing content on mobile devices is best effort and is not guaranteed. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.

The Fios TV Mobile app uses the local network to communicate with your Fios router to deliver content. Be sure to allow this permission to fully enjoy the app.

You must be subscribed to both Fios Internet and Multi-Room DVR Enhanced or Premium Service to access your recorded content and live TV on your eligible mobile device or tablet. Download the Fios TV Mobile app from the iOS, Android, or Amazon Kindle app stores. Launch your Fios TV Mobile app with your Verizon username and password while you are in-home and connected to your Fios Router.

Log into My Verizon with your My Verizon user ID and password to check your Fios TV plan.

Log into My Verizon with your my Verizon user ID and password to change your Fios TV plan.

Follow these steps to add (auto-pair) your mobile device to your VMS:

1. Download the Fios TV Mobile app.
2. Connect using Wi-Fi to your home Fios Router.
3. Ensure that your set-top box is powered on.
4. Use your Verizon.com username and password to log in to the Fios TV Mobile app.

Check on your TV: Your device will show up as an active device in the SettingsMobile Device section of your VMS menu.

Check within Fios TV Mobile app: Go to the Settings section. You will see the streaming sources, for your live TV content, which may be either via Uplynk or set-top box(es) with icons representing the various states:

This icon will appear against the name of your VMS when your device has been successfully added to the VMS and is ready for VMS live TV or DVR streaming.

This icon will appear if your device has not successfully auto-paired with your VMS. Select it to initiate the auto-pairing process—make sure you are in home and connected to your home Fios router.

The cloud icon will appear when your Fios TV Mobile app is offering live TV channels via Uplynk. This would happen if your VMS is unplugged or if it went offline due to a connection error. This would also happen if you explicitly chose Uplynk from the drop down options or when you are out-of-home. When you are streaming live TV via Uplynk, then you are not streaming from your VMS. Streaming via Uplynk offers select live TV channels from your full channel lineup.

This icon will appear when a device has been blocked from the VMS. This is useful for lost or stolen devices or when you want to control device access. Restore access for previously blocked devices by making them ‘Active Devices’ from the Settings menu option of your VMS.

This icon will appear when your VMS is offline--it is either unplugged or unable to establish communication because of a network related issue.

The VMS can support up to fifteen mobile devices. Only up to 5 simultaneous streams are supported.

A combined maximum of up to five live TV and/or DVR streams are supported.

You are considered in-home when your device is connected to your Fios Router. If you are not connected to your Fios Router, you are considered out-of-home. Out-of-home connection can be over Wi-Fi or over a wireless mobile data network.

Yes

You cannot stream live TV from your VMS to your device while away from home. You can stream select live TV channels via Uplynk.

Recorded content can be streamed from your VMS to your device in-home. Up to five simultaneous live TV and recording streams are supported.

Previously recorded content can be streamed from your VMS to your device while you are away from home and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home."

Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home." Also, if a certain recorded content is being streamed to a mobile device out-of-home, then that recorded content cannot be streamed to another mobile device out-of-home.

No. Recorded content is not available outside the United States.

You can watch live TV from several launch points. Your options are:

• Watch Now—Click on the play icon.
• TV Listings—Press and hold on the program you would like to view and select the “Watch Here” button.
• Product Info Page – Select the “Watch Here” button.

If your ‘Stream From’ option is a VMS with a green check mark, you already have access to the full channel lineup.

If your ‘Streaming From’ option is via Uplynk (i.e. the cloud icon), you can use the drop-down menu and select the VMS with the green check mark to access your full channel lineup in-home.

If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resources available to stream to your device. In this event, you have the option to ‘Stream From’ Uplynk.

Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available. Uplynk allows you to continue watching live TV from available channels.

Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.

Select Uplynk from the Settings section of the app.

Stream your recorded content from the MY STUFF > DVR > RECORDED section of the app.

Look for the play icon  for a given recording. For recordings that have multiple episodes, select the program title to get the individual recordings. Look for the play icon for these individual recordings.

Choosing the VMS for streaming is no different than selecting a VMS for viewing or scheduling your recordings. You always have a default VMS selected. To change your VMS, go to the DVR→RECORDED section of the app and choose your VMS. Streaming will happen from that VMS. Choosing your preferred VMS from the ‘Stream From’ section of the app is another option.

You will be unable to stream your recordings in the following scenarios:

1. Your VMS is offline.
2. Your VMS blocks your device.
3. Your device has not been added to the VMS.
4. All your VMS resources are in active use.
5. You are not a Multi-Room DVR Enhanced or Premium Service subscriber with Fios Internet service.

If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resource available to stream to your device. In this event, you have the option to ‘Stream From’ Uplynk.

Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resources available. Uplynk allows you to continue watching live TV from available channels.

Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override and terminate active streaming sessions to your device.

You can only stream recordings from your VMS.

If you are having issues establishing a connection between your mobile device and your VMS or you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help section of the Fios TV Mobile app. You may also submit your issue to Fios technical support.

You must be connected directly to your home Fios router. You might have certain Wi-Fi extender and/or multiple router configurations in the home that are not recommended and may prohibit you from streaming your content or auto-pairing your device with your VMS.

Purchased or rented content is in My Stuff under the Purchased sub-menu option. Rentals will disappear after the expiration period.

Your purchased or rented content can be watched on My Verizon, or on your mobile device, tablet, or Fios TV set-top box! Any Fios On Demand title you buy or rent shows up on all your Fios On Demand registered devices if those devices are connected to the Internet. You may be required to reload this page to get an updated view of your library.

You can find On Demand titles downloaded to your device under My Stuff > Downloaded. Only downloaded titles are available for viewing on your app when your device is not connected to the internet (offline) or is in airplane mode. You may be required to reload this page to get an updated view of your library.

Yes. Once you see a movie or TV show that catches your eye while browsing the Fios On Demand library, use the long press Bookmark option on a title poster or go to the program info page of that title, and tap the Bookmark button. This title will show up in your My Stuff > Bookmarks list and will also be updated and retained across all your Fios On Demand registered devices that are connected to the Internet. You may be required to refresh your library to view the updated list on other devices. You may also delete a bookmarked title here.