Fios TV Home app

In order to choose to use your own streaming device as a connection for Fios TV content in place of a traditional set-top box, both new and existing Fios TV subscribers must:

• Be subscribed to both a Mix and Match TV and Internet Package
  
• Have at least one installed Verizon Media Server or Fios TV One set-top box
• Have a Fios Quantum Gateway Router or Fios Router. Note non-Verizon routers cannot access all channels or manage and stream DVR recordings through the Fios TV Home app.

If you're eligible to use your own streaming devices in place of set-top boxes, you must select the number of your own streaming devices you wish to use when ordering new TV services or changing your TV connection / equipment selections if already subscribed.  

If you choose a service package that allows you to connect 1 or 2 compatible streaming devices, you will have to authorize each individual device for use.  You may switch which devices are authorized for use at any time, but an individual device may only be authorized up to twice per calendar month.  Devices that are unauthorized are unable to view content.

If you choose to use an unlimited number of your own devices as part of your service package, you will not have to authorize any individual device.  You will be able to view content on any device with your Verizon username and password.

Note streaming devices support a maximum of two (2) active Linear (non-VOD) video streams at one time.

At this time, we require that customers have at least one Verizon Media Server or Fios TV One set-top box in order to be able to use their own devices.

You will see your TV Connection selections, as well as how you've chosen to connect those TVs on the Equipment portion of your bill.  If you've selected to use an unlimited number of TV connections as a part of your service package, you will see this as a separate line item, in addition to the Fios TV Connections you've chosen to use with Set-Top Boxes.

If you'd prefer to use your own device in place of an existing additional Set-Top Box in your home, you may log into your account online or contact customer service to request to do so.  You may be required to update your service package and other equipment (additional fees may apply) and you will be required to return your Set-Top Box.  If you do not return your Set-Top Box within 30 days, you may be charged an Unreturned Equipment Charge.  Once your order is complete, you will receive an e-mail with instructions on how to start watching content on your own device(s).

Note you must always have at least one Verizon Media Server or Fios TV One set-top box, and this option is limited only to Mix and Match subscribers.

If you no longer wish to view content via your own device and would prefer a set-top box be provided to you, you may log into your account online or contact customer service to request one.  You may be required to update your service package and other equipment (additional fees may apply).

The following Apple TV devices with OS version tvOS 14 or higher…

• Apple TV HD
• Apple TV 4K

The following Fire TV devices with OS version 7.0 or higher…

• Fire TV Stick - 3rd Gen
• Fire TV Stick Lite
• Fire TV Stick 4K
• Fire TV - 3rd Gen (pendant/box)
• Fire TV Cube
• Fire TV Stick 4K Max
• Amazon Fire TV 4-Series
• Amazon Fire TV Omni Series
• Toshiba C350 Fire TV Series
• Insignia F20 Fire TV Series
• Insignia F50 Fire TV Series
• Pioneer 4K UHD Fire TV

Note: App content transmitted in SD/HD formats only. The list of supported devices is subject to change.

We are continuing to work on supporting additional streaming devices. Continue to check this page for the latest list of supported devices.

Verizon does not support the use of its apps on jailbroken or rooted devices.

No. You are considered In-Home (IH) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When your device is not Wi-Fi connected to your Fios router, even if physically next to it, your access is considered Out-of-Home (OOH). The Fios TV Home app works In-Home only.

The Fios TV Home app is for use in the home only.

You are considered out-of-home (OOH) when you connect your device to their Fios router. The Fios TV Home app will not work out-of-home.

The Fios TV Home app is for your enjoyment at home while connected to your Fios TV router and does not provide access to content outside of the home.

Simply go to the Settings menu and select the Logout option at the bottom of the screen. The next time you want to use the app, you will be asked to log in again.

All saved settings are lost—it will be treated like a newly installed app with no previously selected options or settings saved.

The Fios TV Home app uses app data to manage ad frequency and shares data with third party measurement companies for market research.

The Fios TV Home app uses Bluetooth to scan for devices that have the Fios TV Mobile app installed. You can use the Fios TV Mobile app to help you log into the Fios TV Home app faster.

The Fios TV Home app uses the device’s location services to allow faster login using nearby devices that have the Fios TV Mobile app installed. You can use the Fios TV Mobile app to help you log into the Fios TV Home app faster.

The Fios TV Home app uses only the files section to store security certificates. Photos, media, or any other personal information is not accessed by the Fios TV Home app. You will not be able to proceed with using the Fios TV Home app without providing storage access permission.

The Verizon Media Server (VMS) is the set-top box (STB) that you get with your Fios TV service.

This is a feature available with the Fios TV Home app that allows live TV streaming and DVR streaming from the Verizon Media Server (VMS) to an eligible streaming device. With the VMS streaming feature, subscribers of both Fios Internet and Fios TV service that include the VMS set-top box and a Verizon router can watch almost all subscribed live TV channels. In addition to the live TV VMS streaming, subscribers of both Fios internet and Multi-Room DVR Enhanced or Premium service can also stream DVR content. Your device will auto-pair with your VMS, so you can start watching within minutes!

When the Fios TV Home app is streaming from the VMS, you will see a set-top box icon in the upper right hand corner next to the time.

A combined maximum of up to 2 live TV (non-VOD) and/or DVR streams are supported.

Uplynk, a Verizon Digital Media Services technology, is a platform to securely stream live and on demand video to a wide range of devices.

At times when the Fios TV Home app is not able to pair with a VMS, it will use Uplynk to continue delivering as much content as possible. Among other issues, this could happen if your VMS is unplugged or it went offline due to a connection error. Please note Streaming via Uplynk offers only select live TV channels from your full channel lineup.

A cloud icon will appear when in the upper right hand corner next to the time.

Go to Settings -> Streaming Source and select a VMS with an online status.

You can watch live TV from several launch points. Your options are:

• Home screen
  • Watch now: select any content shown
  • Recent channels: select any content shown
• Guide: select any content cell that is currently showing live content

If there are several users watching live TV at the same time and/or there are multiple simultaneous recordings occurring, then your VMS may have reached maximum capacity for supported Fios TV Home app streaming.

Go to Guide to scroll through all of your available channels. You can view TV listings by channel numbers or genre.

Yes. Navigate to a channel logo and select it. When the options pop up, select “Add to favorites” so a check mark appears in the checkbox.

Almost all subscribed live TV channels can be viewed with Fios internet subscription and with Fios TV subscription that includes a Fios TV set-top box (also referred to as the Verizon Media Server (VMS)).

Log into Verizon.com/myverizon with your My Verizon user ID and password to check your Fios TV plan.

Log into Verizon.com/myverizon with your my Verizon user ID and password to change your Fios TV plan. Changes to your service plan may result in increased charges.

Go to My Stuff, scroll down to My Recordings, then navigate to the first card and select Manage DVR.

You can stream your recorded content by navigating to one of the two launch points below, then selecting content…

• Home > My recordings
• MY STUFF > My recordings

There are 2 ways to change the DVR you access for recordings.

1. You can go to manage DVR recordings and choose a different VMS.
2. You can change the overall stream source to another VMS by going to Settings > Streaming source.

You will be unable to stream your recordings in the following scenarios:

1. You are not a Multi-Room DVR Enhanced or Premium Service subscriber with Fios Internet service.
2. Your VMS is offline.
3. Your VMS may have reached maximum capacity supported for Fios TV Home app streaming.

Any^** On Demand title you buy or rent shows up on all your authorized devices. You may be required to refresh your library to view the updated list.

^**Look for content availability prior to purchases or rentals made on your set-top box.

You can find On Demand content on the Home screen or in the Browse sections of the app. You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability. You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under My Stuff > Purchased or My Stuff > Rented sections of this App.

^*Please note while a lot of On Demand content is available for viewing on your streaming device, certain On Demand content that is available for viewing only on your set-top box.

Purchased or rented content is in My Stuff. Rentals will disappear after the rental expiration period.

When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time.

When you rent an On Demand title, you pay once and can access the title for a limited period only.

Navigate to the Guide and search for the pay-per-view channel then select the content to watch it.

Rental titles will no longer be playable after the rental period has expired.

You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Verizon User ID and password.

You will not be able to use the Fios TV Home app, but you can access these titles on the Fios TV Mobile app.

Streaming devices connected to your TV are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box or the My Verizon website, then watch them on these devices, but you cannot make purchases or rentals directly on these devices.

You cannot download content, but you may stream it.

On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.

Yes. Once you see a movie or TV show that catches your eye while browsing the Fios On Demand library, go to the content’s program information page, and select the Bookmark button. This title will show up in your My Stuff > Bookmarks list and will also be updated and retained across all your Fios On Demand authorized devices that are connected to the Internet. You may also delete a bookmarked title here.

Select the search menu option and then search by text.

If you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help Center section of the Fios TV Home app to report a problem.

Your streaming device must be connected directly to your home Fios router. You might have certain Wi-Fi extender and/or multiple router configurations in the home that are not recommended and may prohibit you from streaming your content or auto-pairing your device with your VMS.

The VMS supports a limited amount of simultaneous streams. Someone in the household who is using a set-top box must have decided to end the Fios TV Home app stream you were using in order to use it on the set-top box.