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    Executive Briefs

    Executive Brief

    The human connection: Using technology to create a better customer experience

    Attitudes are shifting when it comes to AI, according to Longitude and Verizon research. Digital experiences are getting more sophisticated as artificial intelligence (AI) delivers more responsive and human-like automated guidance.

    Oct 3, 2021 ,  3 min read

    Executive Brief

    5G Executive Update

    Aug 10, 2021,  23 min read

    Executive Brief

    Webinar Summary - Recreating Work as a Blend of Virtual Physical Experiences

    Harvard Business Review Analytic Services (HBRAS) recently conducted a survey of global business leaders sponsored by Verizon. A key finding was that remote work during the pandemic has largely been successful, paying off in areas of business agility, business continuity, and collaboration, and leading to the expectation of more remote work in the future.

    Jun 11, 2021,  15 min read

    Executive Brief

    2021 CX Maturity Research - South East Asia

    The pandemic accelerated the need for digital transformation and organisation-wide customer experience integration. This executive summariy shows the response of APAC businesses, while revealing how CX maturity differs in nations and industries. CX leaders – with a high level of focus on customer centricity and robust technology infrastructure – continued to develop their capabilities and grow, leaving CX laggards further behind.

    May 21, 2021

    Executive Brief

    2021 APAC CX Maturity Research

    The pandemic accelerated the need for digital transformation and organisation-wide customer experience integration. This executive summariy shows the response of APAC businesses, while revealing how CX maturity differs in nations and industries. CX leaders – with a high level of focus on customer centricity and robust technology infrastructure – continued to develop their capabilities and grow, leaving CX laggards further behind.

    May 21, 2021

    Executive Brief

    2021 CX Maturity Research - ANZ

    The pandemic accelerated the need for digital transformation and organisation-wide customer experience integration. This executive summariy shows the response of APAC businesses, while revealing how CX maturity differs in nations and industries. CX leaders – with a high level of focus on customer centricity and robust technology infrastructure – continued to develop their capabilities and grow, leaving CX laggards further behind.

    May 21, 2021

    Executive Brief

    Anywhere work: The future of workplace transformation

    How will you engage employees and stay competitive in the post-pandemic world?

    Apr 19, 2021,  7 min read

    Executive Brief

    A matter of trust: Building consumer confidence in data sharing and new technology

    New findings from Verizon and Longitude

    Jan 20, 2021,  2 min read

    Executive Brief

    Cyber-Espionage Report Executive insights

    Cyber-Espionage threat actors pose a unique challenge to cyberdefenders and incident responders. Through advanced techniques and a specific focus, these determined threat actors seek to swiftly and stealthily gain access to heavily defended environments.

    Nov 5, 2020,  9 min read

    Executive Brief

    The New Digital Workplace. Overcoming the Limits of Time and Place.

    For organizations that continued to operate during the shutdowns, this mass workfrom-home experiment has proven to be a remarkable success, according to new research from Harvard Business Review Analytic Services.

    Sep 2, 2020,  11 min read

    Executive Brief

    The connected center: Deliver superior CX to boost contact center value.

    Executives from more than 200 contact centers around the United States responded to a survey for the 2019-20 US Contact Center Decision-Makers' Guide (12th edition). Following are some of their insights on how trends in mobile technology, data analytics and omnichannel marketing are shaping their operations, empowering agents and strengthening the customer experience (CX).

    Jun 17, 2020,  9 min read

    Executive Brief

    Voice Intelligence Report Executive Summary

    A review of fraud, the future of voice, and the impact to customer service channels.

    Jun 4, 2020,  11 min read

    Executive Brief

    2020 Data Breach Investigations Report - Executive Summary

    Cut to the chase: Get the exec-level summary of the 2020 DBIR. Find all our need-to-know insights on today's latest threats.

    May 18, 2020,  20 min read

    Report

    2020 CX Maturity Research Australia - Executive Summary

    Turning The Customer Experience Flywheel

    Apr 27, 2020,  3 min read

    Read the report

    Executive Brief

    Mobile Security Index 2020 Executive Summary (PDF)

    The theme of this year’s Mobile Security Index (MSI) is innovation. Mobile connectivity is enabling entirely new customer and employee experiences, and transforming business across all sectors.

    Feb 23, 2020,  106 min read

    Executive Brief

    Executive Summary

    Get a snapshot of our research and see the critical findings of the 2019 Payment Security Report in this Executive Summary from Verizon Enterprise Solutions.

    Nov 5, 2021

    Executive Brief

    2019 PSR Executive Insights

    Oct 8, 2019

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