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    Executive Briefs

    Executive Brief

    Longitude: How companies use emerging technology to build loyalty and trust

    Here is the Executive Summary for the Longitude whitepaper that covers how technologies offer opportunity to bolster loyalty and the challenges in using them.

    Nov 10, 2022 ,  3 min read

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    Executive Brief

    Threat Intelligence Advisory Killnet DDoS Attacks Executive Summary

    Killnet, a Russia aligned threat actor group, recently claimed responsibility for a series of DDoS (distributed denial of service) attacks against U.S. airport websites.

    Oct 18, 2022,  5 min read

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    Executive Brief

    2022 Mobile Security Index Report Executive Summary

    Here is the Executive Summary for the 2022 Verizon Mobile Security Index (MSI) where we help security professionals calibrate their defenses from security breaches.

    Sep 18, 2022,  8 min read

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    Executive Brief

    2022 PSR Public Sector Snapshot

    Learn about the security challenges the Public Sector in the U.S. has experienced in the last several years that are requiring new protocols and innovative solutions.

    Sep 18, 2022,  9 min read

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    Executive Brief

    2022 PSR Small and Medium Sized Businesses Snapshot

    Learn about the security challenges Small- and medium-sized businesses (SMBs) face because of tight financial and staffing limitations.

    Sep 18, 2022,  9 min read

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    Report

    Business, reimagined - Intent versus action: Close the gap.

    This paper is a summary of the findings of our latest research.

    Jul 18, 2022,  10 min read

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    Executive Brief

    The human connection: Using technology to create a better customer experience

    Attitudes are shifting when it comes to AI, according to Longitude and Verizon research. Digital experiences are getting more sophisticated as artificial intelligence (AI) delivers more responsive and human-like automated guidance.

    Oct 3, 2021,  3 min read

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    Executive Brief

    5G Executive Update

    Aug 10, 2021,  23 min read

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    Executive Brief

    Webinar Summary - Recreating Work as a Blend of Virtual Physical Experiences

    Harvard Business Review Analytic Services (HBRAS) recently conducted a survey of global business leaders sponsored by Verizon. A key finding was that remote work during the pandemic has largely been successful, paying off in areas of business agility, business continuity, and collaboration, and leading to the expectation of more remote work in the future.

    Jun 11, 2021,  15 min read

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    Executive Brief

    2021 CX Maturity Research - South East Asia

    The pandemic accelerated the need for digital transformation and organisation-wide customer experience integration. This executive summariy shows the response of APAC businesses, while revealing how CX maturity differs in nations and industries. CX leaders – with a high level of focus on customer centricity and robust technology infrastructure – continued to develop their capabilities and grow, leaving CX laggards further behind.

    May 21, 2021

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    Executive Brief

    2021 APAC CX Maturity Research

    The pandemic accelerated the need for digital transformation and organisation-wide customer experience integration. This executive summariy shows the response of APAC businesses, while revealing how CX maturity differs in nations and industries. CX leaders – with a high level of focus on customer centricity and robust technology infrastructure – continued to develop their capabilities and grow, leaving CX laggards further behind.

    May 21, 2021

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    Executive Brief

    2021 CX Maturity Research - ANZ

    The pandemic accelerated the need for digital transformation and organisation-wide customer experience integration. This executive summariy shows the response of APAC businesses, while revealing how CX maturity differs in nations and industries. CX leaders – with a high level of focus on customer centricity and robust technology infrastructure – continued to develop their capabilities and grow, leaving CX laggards further behind.

    May 21, 2021

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    Executive Brief

    Anywhere work: The future of workplace transformation

    How will you engage employees and stay competitive in the post-pandemic world?

    Apr 19, 2021,  7 min read

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    Executive Brief

    A matter of trust: Building consumer confidence in data sharing and new technology

    New findings from Verizon and Longitude

    Jan 20, 2021,  2 min read

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    Executive Brief

    Cyber-Espionage Report Executive insights

    Cyber-Espionage threat actors pose a unique challenge to cyberdefenders and incident responders. Through advanced techniques and a specific focus, these determined threat actors seek to swiftly and stealthily gain access to heavily defended environments.

    Nov 5, 2020,  9 min read

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    Executive Brief

    The New Digital Workplace. Overcoming the Limits of Time and Place.

    For organizations that continued to operate during the shutdowns, this mass workfrom-home experiment has proven to be a remarkable success, according to new research from Harvard Business Review Analytic Services.

    Sep 2, 2020,  11 min read

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    Executive Brief

    The connected center: Deliver superior CX to boost contact center value.

    Executives from more than 200 contact centers around the United States responded to a survey for the 2019-20 US Contact Center Decision-Makers' Guide (12th edition). Following are some of their insights on how trends in mobile technology, data analytics and omnichannel marketing are shaping their operations, empowering agents and strengthening the customer experience (CX).

    Jun 17, 2020,  9 min read

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