Enterprise
thought leadership
webinar series

It is well known that many organisations struggled to pivot to remote working when the global pandemic hit. Customer experience departments were affected more than most with it being even more complex to shift contact centre platforms, systems, data and staff to an environment that was accessible remotely. Twelve months on we revisit “How secure are your remote CX staff?” We will look back at the challenges organisations have faced in moving to remote working, how to review security policy needs based on remote working maturity, and most importantly, what you can do to ensure all remote workers are working from home securely.

Navigating the great disruption

Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Join this webinar to learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. 
The webinar will closely look at: 

• The differences between CX leaders and laggards
• How CX leaders navigated “The Great Disruption’
• The evolution of the contact centre operating model and the future of work
• How Artificial Intelligence is being deployed for CX

This year’s MSI report will reshape how security leaders tackle the ongoing challenges of malware, phishing, excessive app permissions, and inappropriate usage. The MSI combines insights from a survey of 800+ security professionals with specialized and proprietary data from over a dozen leading security organizations – providing a unique report you can use to better mitigate risks associated with mobile security.

Industry expert and Report author, Ciske Van Oosten joins us live to share insights from his globally-recognised research. Ciske explores challenges Australian CISOs face in maintaining a high-performance data security environment – and the fast-track strategies to turnaround.

The panel will review the latest data and research from Verizon’s gold standard research reports coupled with our field experience doing 600+ breach investigations every year to educate the cybersecurity community on ways to become more resilient and innovative through digital transformations.

In this webinar, cybersecurity experts from Verizon and Blackberry Cylance will explore how AI-powered security tools can:
·      accelerate incident detection and remediation
·      change the nature of work for security analysts, and
·      impact established SOC processes and procedures.

Come 2021, organisations processing financial transactions through SWIFT will need to have their compliance confirmed by a separate internal audit or an external assessor.

Join us in this session, to see how women are changing cybersecurity, and what the next gen of remote work looks like.

Join us as we hear from experts at Verizon as they discuss why organisations that scored in the top 20% of the Index reported better financial performance than their peers, and how these companies are laying the foundations for future success.

In this session, we discuss the technologies that forward-thinking business are prioritising and already investing in.

The global pandemic has accelerated the flight to digital, and consumers are sharing more of their personal data with brands than ever before. Explore how consumers feel about sharing their data to get personalized experiences in return.

In this session, we are discussing:
• How to build the skills of your workforce
• Enable employees to maintain a good work/life balance
• How to encourage them to leverage their empathy, compassion and emotional intelligence in their decision making

This deep impact session will help you preview, preempt and prepare for the incredible 4.0 future of everything in the 2020's.