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Account Issues:

• An unidentified user logged into my account
• I'm having issues logging into My Verizon
• My identity is stolen and being used by someone else
• I've noticed an unauthorized purchase(s)

Device and Other Issues:

• I see a problem with my phone, tablet or device
• I'm receiving spam messages via text
• I'm receiving emails from a fake Verizon account
• I have a billing/device/password issue or a lost/stolen device

Account Issues:

• My identity is stolen and being used by someone else
• I've noticed an unauthorized purchase(s)
• I'm having issues logging into My Verizon

Device and Other Issues:

• I've noticed a down/exposed line or my account is blocked
• I see a problem with my FiOS device
• I'm receiving spam or fake messages via email

• File a report

• Notice to Consumers.
  
  Verizon is committed to providing a safe and secure network and we take all suggestions related to the security of our products seriously. Please be advised that:
• Verizon does not endorse, solicit, or request independent testing of Verizon services and products for security vulnerabilities. Additionally, all use of our products, services, and externally-accessible sites and applications must follow all of our Terms and Conditions, as well as all applicable laws and regulations.
• If information believed to be related to a vulnerability in a Verizon product or service is found, then Verizon would welcome this information to help mitigate a security vulnerability or to improve our security posture. We will investigate the information and take action when appropriate.
• Please keep in mind that verification and addressing a reported vulnerability can and will take time, depending on the amount and quality of the information provided. Verizon cannot respond to every reported instance, but we will make a concerted effort to investigate each one and act where appropriate.
• Confidentiality is very important to Verizon and as such we will keep all information related to any disclosure confidential.
• In order to protect customer privacy, Verizon does request that you not post or share information about a potential and unverified vulnerability in any public setting until we have researched, responded to, and addressed the reported vulnerability and informed customers if needed.