Executive Brief
AI for better CX: How brands can crack the code
Insights into the effect of AI on CX and where to go from here. In Verizon’s fifth CX Annual Insights report, we set out to understand the effect of using AI in CX—surveying 500 senior business executives and 5,000 consumers in seven countries. Here’s what we found.
Jun 16, 2025
Infographic
AI for better CX: How brands can crack the code
Artificial intelligence (AI) is playing a bigger role in customer experiences (CX) than ever before. But is the technology moving the needle in the right direction? In Verizon’s fifth CX Annual Insights report, we surveyed 5,000 consumers and 500 executives in seven countries to find out. Here’s what we discovered.
Jun 16, 2025
White Paper
How Connected Experiences Improve Constituent Services
Verizon enhances state and local government operations through smart technology, secure networks, and digital transformation, improving constituent services and operational efficiency.
May 07, 2025
Report
Verizon’s vision for the healthcare, medical and pharmaceutical sector in Singapore
Enterprise intelligence for a smarter, patient-centric future.
Apr 30, 2025
Flyer
Reputation Defense™ Call Number Management Service
Help to restore and maintain the healthy reputation of your corporate calling numbers.
Mar 14, 2025
Flyer
Help your customers answer your calls again
SecureLogix call assurance solutions
Mar 14, 2025
Report
AI for better CX. How brands can crack the code.
We surveyed senior business executives and consumers to find out what kind of impact AI is having on CX. We learned that brands are actively developing CX use cases for AI, and they see it paying off for them in areas such as personalization, customer support and overall customer loyalty. But it's not all good news. Find out what’s working, what isn’t, and how brands can bridge the gap between intention and impact.
Jun 24, 2025
Infographic
The Impact of Voice Call Back
Aug 06, 2024
Infographic
A matter of trust
Building consumer confidence in data sharing and new technology
Aug 06, 2024