Introduction

This user guide will show you the steps to make a change to an existing service – including changes such as:

• Changing a parameter
• Adding or removing a feature
• Upgrading or downgrading a service
• Adding another voice or toll-free line

Some examples include:

• A site with a 50Mb Private IP port needs to be upgraded to 100Mb
• Change the calling plan for a long-distance service
• Change the VPN name on the Private IP service  
• Add another business line

All locations globally

Requests for orders can be made for any location globally for users who have a user role eligible for placing orders. Inventory display will be dependent on the accounts in your user profile. If some inventory does not appear, an account may be missing from your user profile. Your account manager can assist in updating your profile.

1. Log in to the Verizon Enterprise Center with your user ID and password.

2. Under Manage Account, click Change service. On the Verizon Enterprise Center home page, you can also click on Change service in the black Orders pod for the same option.

Other order types can be selected using the menu Manage Account/Orders and once within any order.  These include:

• Create order to add a new location or connection to your existing network
• Move service to move your existing services within a building or to a new address
• Disconnect service to disconnect (cease) all service or some service at a location 

3. To start, you first identify the service(s) to be changed. 

In Identify your service, search for the service to work with by entering a service identifier or location ID, which can be found on your invoice, and click Search or the info icon . Examples for service identifiers are found in View examples & hints. Or you may choose Select from inventory to route to a full listing of all inventory in your profile.

Requests previously saved, but not submitted can be found in Saved requests.

Note: the info icon  indicates helpful information. 

4. If no service details are found for the entered value, verify the information entered and correct it as necessary. If entered correctly, check I entered the Service Identifier correctly. This will display fields to complete so that a Verizon representative can validate the information and fulfill your request.  

Note: If the service identifier is not found, its associated billing account number may be missing from your user profile. Please contact your Verizon representative or company point of contact to add these accounts to your profile to support future requests.

5. The service details will display according to the search parameter used. Select the service you would like to include in the change order request. To include all, check the box at the top.  Choose Continue. 

Note: The chain link icon . shows these services are tied together in a grouping. The Association field explains how they are connected.

6. Next, choose the activity type based on the service name selected.  Upon selection of the activity, choose Continue to complete request details.

7. The action selected will prompt you for applicable information on the next screen, Request details > Activity details.  For some services, the current configuration details display and you identify the one or more fields to change.   If you selected ‘Other’, you will be asked to describe what you need in your own words. Click Proceed to delivery details.

8 . In Request details > Delivery details, you can view the order target delivery date, or choose a different date.  Click Proceed to contact information. The target delivery date is an estimated date, as each order has unique circumstances.

9. Request details > Contact information, you will be the primary contact since you are placing the order. You can edit your contact information if needed, add an On site Contact, and enter up to three additional email addresses to receive the order confirmation.  Then click Proceed to Billing information.

10. In Billing information, you are made aware of the billing account number and billing address for the service being changed. You cannot edit this field. Click Proceed to review & submit.

11. In Review & submit, scroll down the page to review all the order request information. Click the edit icon  to edit a field.  At the bottom of the Review & submit page, click Submit order to place your order request. You can also save the order request and return to it later.  To return to the order, click Manage Account > Orders > Change service > View saved orders.  Once submitted, you can track your order online by clicking Manage Account > Orders > View order status.

12. After you click Submit, you will see a message that gives your request ID, and you will receive an email confirming your order that includes an attached PDF file with your order request details.  

13. Track orders using View order status.  A support guide is available to learn more about using View order status.