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Fios-first-responder-discount-faqs

Verizon Fios Home Internet first responders discount

Verizon gives to those who give the most. This page gives information about how eligible First Responders can get a monthly discount on Fios Home Internet service.

Do I qualify for a first responders discount?
What is the first responders discount?
How do I sign up for the first responders discount?
What do I do for help with registration or the discount?

About the Verizon Fios Home Internet first responders discount

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What is the first responder discount for Verizon Fios Home Internet?

Eligible First Responders can get a monthly discount on Verizon Fios home internet service.

New Fios customers - can get a discount with any one of these plans:

$5 off/month on 300 Mbps
$10 off/month on 500 Mbps
$15 off/month on Gigabit Connection

And for new Fios customers, the $99 setup fee is waived when you complete your qualifying Fios Home Internet order online.

Existing Fios customers - You can get a discount if you already have an eligible plan or you change to an eligible, available plan:

$5 off/month on 300 Mbps
$10 off/month on 500 Mbps
$15 off/month on Gigabit connection

Learn more on our First Responder discount program page.

Note: This discount isn't combinable with the Verizon Connections discount or Ultimate Employee offer. Limit is 1 military, first responder, teachers or nurses discount per account.

Where can I get Verizon Fios Home Internet Service?

Fios Home Internet is currently available in key metro areas in New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia and in Washington DC.

Can I also get a discount on Verizon wireless service and other Verizon home services?

First responders may also qualify for:

A monthly discount on our unlimited plans for your mobile devices. Visit our Verizon wireless first responders discount page to learn more.
Note: When you have both Verizon home internet service and wireless service, you’re also eligible for additional monthly discount through Mobile + Home rewards.
A $5/month discount on either Fios Digital Voice or Home Device Advisor.

Verizon Fios Home Internet first responders discount - eligibility

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I’m a First Responder. Am I eligible to get the Fios Home Internet discount?

We offer discounts to state and local first responders who are active, retired or volunteer, including:

Firefighters, Emergency Medical Technicians (EMT) and Emergency Medical Services (EMS)
Law enforcement including State Troopers, Sheriffs, Sheriff's Deputies and Local Police

You can apply online through our Discounts by Verizon page. You’ll be asked to validate your First Responder status as part of the discount registration.

Note: Federal-level law enforcement personnel (e.g., Border Patrol Agents, CIA, DEA, FEMA, FBI, NSA, etc.) aren’t eligible for the first responder discount at this time.

I'm a retired First Responder. Can I apply for the first responder discount?

Yes, retired first responders are eligible to apply for the Verizon Fios discount.

Can I also get this discount through my employer?

This discount isn’t available through employers. You can visit our Verizon Connections page to see if a different Verizon discount may be available through your employer.

Note: You can have either the First Responder discount or a Verizon Connections discount, but not both.

I’m not eligible for the first responder discount. What can I do?

Verizon offers additional discounts you may be eligible for:

Your employer, school district, county or State may have a discount available through Verizon Connections.
We also offer Those Who Serve discounts to military members, nurses, and teachers.

Note: Limit is 1 military, first responder, teachers or nurses discount per account. A Those Who Serve discount can’t be combined with the Verizon Connections discount or Ultimate Employee offer.

Registering for the Verizon Fios Home Internet first responder discount

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I’m a Fios internet customer but I don’t have a plan that’s eligible for the first responder discount. How do I sign up?

If you don’t yet have a qualifying home internet plan:

Visit our dedicated page for First Responders.
Choose Check eligibility and follow the prompts to validate your first responder status with ID.me. (Verizon is partnered with ID.me for fast verification. If you're not yet signed up for ID.me, you're taken through a short registration process.)
Sign into your Fios account after validation.
Visit your My Plan page and follow the prompts to change to the 300 Mbps, 500 Mbps or Gigabit Connection plan and then view your discount.

I already have an eligible Verizon Fios plan. How do I sign up for the Verizon first responder discount?

If you already have a qualifying home internet plan:

Visit our dedicated page for First Responder members.
Choose Check eligibility and follow the prompts to validate your first responder status with ID.me. (Verizon is partnered with ID.me for fast verification. If you're not yet signed up for ID.me, you're taken through a short registration process.)
Sign into your Fios account after validation to view your discount.

Note:

You only need to register once to validate discount eligibility for your entire account.
You can only use 1 type of Those Who Serve discount (e.g., you can’t combine a nurses and First Responder discount on the same account)
We ask that you validate through our process to be eligible for a discount. While we do not plan to contact your employer, we may ask for licensing information and that you verify current employment to qualify for the discount.
You can change to a different eligible plan any time and the associated discount will be applied.

I’m not a Verizon Fios customer yet. How can I sign up and get the first responder discount?

If you’re not a Verizon Fios customer yet:

Visit our dedicated page for First Responders.
Choose Check Eligibility and follow the prompts to verify your first responder status through ID.me. (Verizon is partnered with ID.me for fast verification. If you're not yet signed up for ID.me, you're taken through a short registration process.)
Follow the prompts to check your residential address for plan availability and choose a plan.
1. Choose the 300 Mbps, 500 Mbps or Gigabit Connection plan to qualify for the First Responder discount.

Your discount is applied to your order.

Note:

You only need to register once to validate discount eligibility for your entire account.
You can only use 1 type of Those Who Serve discount (e.g., you can’t combine a military and First Responder discount on the same account)
We ask that you validate through our process to be eligible for a discount. While we do not plan to contact your employer, we may ask for licensing information and that you verify current employment to qualify for the discount.
You can change to a different eligible plan any time and the associated discount will be applied.

Why was I asked to upload a validating document during my first responder discount registration?

If needed, we may ask you to upload a document to help validate your employment:

The proof of employment or affiliation can't be more than 60 days old.
Black out sensitive personal information (e.g., salary, tax amounts, banking information, Social Security Number, Employee ID Number)
You can use your device's camera to take a picture of your proof of employment or affiliation to upload. Your document image file must be one of these formats and less than 5 MB: GIF, JPEG, JPG, PDF, PNG, TIF.
Your name, company or organization name and date must be legible on the image you upload. If your employer doesn't give a physical paystub you can upload an electronic direct deposit slip.

The information you provide is only used to validate your employment or affiliation status. We value your privacy and don't use the information in any way other than the stated purpose.

After I register, how do I check that my first responder discount was applied?

You see your discount on your monthly bill after 1-2 billing cycles. Learn how to view your bill by visiting our Billing & Account page.

Note: If you were asked to upload a document, it may take up to 10 days to review and process your submission.

How long does the first responder discount last? Do I have to renew it annually?

You keep your discount as long as you keep the qualifying home internet services and your status as a First Responder makes you eligible for the discount.

We ask you to re-validate your employment or affiliation status about once a year:

When you receive a notice to re-validate your employment or affiliation, respond within 30 days.
If you don't respond, your discount may be removed. If the discount is removed, you can validate your employment so we can re-apply your discount.
After we process your renewal, you get the currently available discount.

What is the ID.me verification service?

Verizon is partnered with ID.me for fast verification of your first responder status.

ID.me provides secure identity proofing, authentication, and group affiliation verification that helps you prove your identity and group affiliation across multiple websites. ID.me uses bank-grade encryption to keep your personal information safe and you have control over what information gets shared.

Mobile + Home Rewards

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How do I sign up for Mobile + Home Rewards?

Verizon Fios customers who also have or get a monthly Verizon wireless plan can also get additional discounts on your monthly bills and dollars toward your next wireless device.

Visit our Mobile + Home Rewards FAQs to learn more about rewards and how to sign up.

Troubleshooting discount registration

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Who do I contact for help with my Fios Home Internet first responder discount registration?

You can check the troubleshooting information below, or contact us at 1-800-Verizon (1.800.837.4966).

I tried to register for this discount but got a message that I wasn’t eligible. What should I do?

If you think there was an error when you tried to validate your credentials you can either:

Try re-validating through our validation partner ID.me.
Contact ID.me directly through Chat or email on the ID.me Support site.

I got my monthly bill and my discount amount seems wrong. What do I do?

If you've received confirmation that your submission was validated but you don't get a discount:

Keep in mind it can take up to 2 bill cycles for any discount updates to appear on your monthly bill.
You may be on a plan that's not eligible for a discount. When you change to an eligible plan, you can apply for a discount.