Verizon Fios Home Internet first responders discount FAQs

Eligible first responders can get a monthly discount on Verizon Fios home internet service.

Learn more on our first responder discount program page.

Note: This discount isn't combinable with the Verizon Deals at Work discount or Ultimate Employee offer. Limit is 1 military, first responder, teachers or nurses discount per account.

Fios Home Internet is currently available in key metro areas in New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia and in Washington DC.

First responders may also qualify for:

• A monthly discount on our unlimited plans for your mobile devices. Visit our Verizon wireless first responders discount page to learn more.
• When you have both Verizon home internet service purchased before 9/3/26 and wireless service, you’re also eligible for additional monthly discount through Mobile + Home benefits.
• A $5/month discount on either Fios Digital Voice or Home Device Advisor.

We offer discounts to state and local first responders who are active, retired or volunteer, including:

• Firefighters, Emergency Medical Technicians (EMT) and Emergency Medical Services (EMS)
• Law enforcement including State Troopers, Sheriffs, Sheriff's Deputies and Local Police

You can apply online through our Discounts by Verizon page. You’ll be asked to validate your first responder status as part of the discount registration.

Note: Federal-level law enforcement personnel (e.g., Border Patrol Agents, CIA, DEA, FEMA, FBI, NSA, etc.) aren’t eligible for the first responder discount at this time.

Yes, retired first responders are eligible to apply for the Verizon Fios discount.

This discount isn’t available through employers. You can visit our Deals at Work page to see if a different Verizon discount may be available through your employer.

Note: You can have either the first responder discount or a Deals at Work discount, but not both.

Verizon offers additional discounts you may be eligible for:

• Your employer, school district, county or State may have a discount available through Verizon Connections.
• We also offer Those Who Serve discounts to military members, nurses, and teachers.

Note: Limit is 1 military, first responder, teachers or nurses discount per account. A Those Who Serve discount can’t be combined with the Deals at Work discount or Ultimate Employee offer.

If needed, we may ask you to upload a document to help validate your employment:

1. The proof of employment or affiliation can't be more than 60 days old.
2. Black out sensitive personal information (e.g., salary, tax amounts, banking information, Social Security Number, Employee ID Number)
3. You can use your device's camera to take a picture of your proof of employment or affiliation to upload. Your document image file must be one of these formats and less than 5 MB: GIF, JPEG, JPG, PDF, PNG, TIF.
4. Your name, company or organization name and date must be legible on the image you upload. If your employer doesn't give a physical paystub you can upload an electronic direct deposit slip.

The information you provide is only used to validate your employment or affiliation status. We value your privacy and don't use the information in any way other than the stated purpose.

You keep your discount as long as you keep the qualifying home internet services and your status as a First Responder makes you eligible for the discount.

We ask you to re-validate your employment or affiliation status about once a year:

• When you receive a notice to re-validate your employment or affiliation, respond within 30 days.
• If you don't respond, your discount may be removed. If the discount is removed, you can validate your employment so we can re-apply your discount.
• After we process your renewal, you get the currently available discount.

Verizon is partnered with ID.me for fast verification of your first responder status.

ID.me provides secure identity proofing, authentication, and group affiliation verification that helps you prove your identity and group affiliation across multiple websites. ID.me uses bank-grade encryption to keep your personal information safe and you have control over what information gets shared.

If you don’t yet have a qualifying home internet plan:

1. Visit our dedicated page for first responders.
2. Choose Check eligibility and follow the prompts to validate your first responder status with ID.me. (Verizon is partnered with ID.me for fast verification. If you're not yet signed up for ID.me, you're taken through a short registration process.)
3. Sign into your Fios account after validation.
4. Visit your My Plan page and follow the prompts to change to the 300 Mbps, 500 Mbps, Fios 1 Gig, Fios 2 Gig or Fios 5 Gig plan and then view your discount.

If you already have a qualifying home internet plan:

1. Visit our dedicated page for first responder members.
2. Choose Check eligibility and follow the prompts to validate your first responder status with ID.me. (Verizon is partnered with ID.me for fast verification. If you're not yet signed up for ID.me, you're taken through a short registration process.)
3. Sign into your Fios account after validation to view your discount.

Note:

• You only need to register once to validate discount eligibility for your entire account.
• You can only use 1 type of Those Who Serve discount (e.g., you can’t combine a nurses and first responder discount on the same account)
• We ask that you validate through our process to be eligible for a discount. While we don't plan to contact your employer, we may ask for licensing information and that you verify current employment to qualify for the discount.
• You can change to a different eligible plan and the associated discount will be applied.

If you’re not a Verizon Fios customer yet:

1. Visit our dedicated page for first responders.
2. Choose Check Eligibility and follow the prompts to verify your first responder status through ID.me. (Verizon is partnered with ID.me for fast verification. If you're not yet signed up for ID.me, you're taken through a short registration process.)
3. Follow the prompts to check your residential address for plan availability and choose a plan.
   1. Choose the 300 Mbps, 500 Mbps, Fios 1 Gig, Fios 2 Gig or Fios 5 Gig plan to qualify for the first responder discount.

Your discount is applied to your order.

Good to know:

1. You only need to register once to validate discount eligibility for your entire account.
2. You can only use 1 type of Those Who Serve discount (e.g., you can’t combine a military and first responder discount on the same account)
3. We ask that you validate through our process to be eligible for a discount. While we don't plan to contact your employer, we may ask for licensing information and that you verify current employment to qualify for the discount.
4. You can change to a different eligible plan and the associated discount will be applied.

You see your discount on your monthly bill after 1-2 bill cycles. Learn how to view your bill by visiting our Billing & Account page.

Note: If you were asked to upload a document, it may take up to 10 days to review and process your submission.

Visit our Mobile + Home benefits FAQs to learn more about rewards and how to sign up.

You can check the troubleshooting information below, or contact us at 1-800-Verizon (1-800-837-4966).

If you think there was an error when you tried to validate your credentials you can either:

1. Try re-validating through our validation partner ID.me.
2. Contact ID.me directly through Chat or email on the ID.me Support site.

If you've received confirmation that your submission was validated but you don't get a discount:

1. Keep in mind it can take up to 2 bill cycles for any discount updates to appear on your monthly bill.
2. You may be on a plan that's not eligible for a discount. When you change to an eligible plan, you can apply for a discount.