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Looking to manage your fios Digital Voice service?

With fios Digital Voice, you get enhanced calling features for added control and flexibility when making and receiving calls. Your calls and calling features are easily managed from any computer with an internet connection using the online Account Manager.

Managing your home phone service

  • Fios Digital Voice (FDV)
  • Traditional home phone service
  • Keeping your telephone number when you move

Getting started with Fios Digital Voice

Verizon's Fios Digital Voice is an advanced service on a 100% fiber-optic network. FDV provides unlimited local and long-distance calling within the United States. With Fios Digital Voice (FDV), you get enhanced calling features for added control and flexibility when making and receiving calls. Your calls and calling features are easily managed from any computer with an internet connection using the online account manager.

View calling features

Manage calling features

Remember:

  • To make a call using FDV, you must use 10-Digit Dialing by dialing the area code and the seven-digit number for all calls
  • If you have a home alarm connected to your phone, your alarm must be set for 10-digit dialing even if you live in a seven-digit dialing area
  • With FDV, you cannot receive Collect or Third Party Calls, and you cannot call numbers with a 900 area code
  • Your FDV Voice Mail Access Number is 1.888.2FiosVM (1.888.234.6786)
  • In case of a power outage, your FDV Battery Backup Unit (BBU) will operate for approximately eight hours
  • Learn how-to manage FDV through your Fios TV

  • If you subscribe to Fios TV, you can learn more about Fios Digital Voice services on Channel 131, Learning On Demand.

    If you subscribe to fios TV, you can learn more about fios Digital Voice services on Channel 131, Learning On Demand. You can also use your fios remote to manage your FDV call log, calling features, voicemail and more. To get started, press:

    • Menu > Fios Digital Voice

    For additional help, press:

    • Customer Support > Phone > FDV

See also:

Getting started with traditional home phone service

Sign into My Verizon and log into My Verizon account manager to manage your account online or make a payment.

Other things to remember:

If you have a home alarm system connected to your Verizon phone service, be sure to register your new home phone number.

Manage calling features

See also:

  • Calling features user guides

  • For more information about Verizon home phone calling features, visit the user guides below:

    English

    Spanish

    Chinese Simplified (简体字)

    Chinese Traditional (繁體字)

  • Voicemail user guides

  • Step-by-step instructions for setting up your home voicemail can be found online. Home Voicemail and OnePoint Voicemail user guides are available below:

  • Important telephone safety tips

  • CUSTOMER RESPONSABILITY

    Below are telephone safety rules that you should remember --even when using cordless and mobile phones:

    Do not use your telephone near water

    It is unsafe to use the telephone while you are bathing, washing dishes, or swimming. Contact with water could cause electric shock.

    Do not use your telephone to report a gas leak

    Telephones contain electrical contacts that could generate a tiny spark when you lift the handset. While unlikely, this spark could trigger an explosion if gas is present.

    Avoid using the telephone during an electrical storm

    Although protective measures are taken to limit abnormal electrical surges from entering your home, absolute protection is impossible. If you use your phone during a storm, there is a chance you could receive an electric shock from lightning.

    Underground cables 811

    At least 48 hours before you dig or drill, you must call 811.

    Any household chore that involves digging, such as planting a tree or installing a fence, can lead to damaged cable. This results in disruption of service for many customers.

    When calling, be prepared to disclose:

    • The exact location of the proposed excavation (including the county, city or township, section and ¼ section number)
    • The type of work that will be completed
    • The date you plan to start
    • How long the work will take

    We’ll also need your name, address, a phone number where you can be reached, and the best time to call you back.

    Following your call, we’ll check the location and let you know where the cables are.

If you’re moving within a Verizon local service area, you may be able to keep your current phone number.

If you would like to move your service to a new Verizon location, use the online moving service.

If you’re unsure if your new location is in a Verizon service area, check availability.

Note: Sometimes it may be necessary to change your telephone number when moving phone service.

See also: