Home Device Advisor FAQs

Home Device Advisor provides premium tech support for virtually all your home entertainment, home office, wearables and smart home products.

You’ll get access to Asurion experts who'll provide:

• 24/7 tech help to answer virtually any tech question about your connected home products.
• 2 in-home visits per 12-month period* to help you choose, configure, set up and optimize smart home products and choose the best Wi-Fi devices for your home
• Optional in-home product installation ($49 service fee applies per product installed)** to help install home entertainment and smart home products (e.g., TV, surround sound, speakers, thermostat)

*Limitations and exclusions apply for in-home visits. See Terms and Conditions for details.

**Installations are available in select locations and for select products, which are subject to change at any time. Product must be new or fully functioning at the time of installation, and Wi-Fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability.

To sign up for Home Device Advisor, you must have one of the following:

• A standard Verizon mobile account*
• A Verizon home account (e.g., Fios® or Verizon TV and Internet)

*Prepaid, business and government accounts aren't eligible for Home Device Advisor at this time.

Home Device Advisor costs $15/month (plus applicable taxes).

If you need help installing an eligible product in your home, there’s an additional $49 service fee per product installed.

Sign in to My Verizon to add Home Device Advisor.

You can get tech support for virtually all your home entertainment, home office and smart home products, including:

• Desktop computers*
• Printers
• Routers**
• Tablets* and e-readers
• Smartwatches (if they are not already covered by any one of the Verizon wireless device protection options)
• LCD, plasma or LED TVs
• Home theater systems (including sound bars, speakers, Blu-ray™ players, amps, etc.)
• Audio/video streaming devices**
• Gaming systems
• Smart home security systems (including door locks, video doorbells, security cameras, etc.)
• Other smart home products like thermostats, smoke detectors, light dimmers and more

Home Device Advisor doesn’t include tech support for wireless devices, such as smartphones and/or basic phones, with a line on your Verizon mobile account. However, it can help optimize connected home products with mobile devices, such as setting up your thermostat app feature on your smartphone.

*Product must be equipped with Windows® Operating System version Windows 7 or newer or Android™ version 1.6 or newer, and Apple® computers which are equipped with an Apple operating system version OS X (10) or newer, and a Chrome™ Operating System version 35.0 or newer.
**Excludes any Verizon-branded or provided audio/video streaming devices or routers.

Here's how to enroll in Home Device Advisor: 

1. Sign in to My Verizon to add Home Device Advisor to your account.
   
2. Get the Tech Coach app (optional) for quick access to tech experts and helpful tech support content:
   • Download Tech Coach for Android in Google Play™
   • Download Tech Coach for iOS in the Apple App Store®

You can read the Home Device Advisor Terms and Conditions online. Select the type of account you have:

• Verizon mobile account
• Verizon home account

To reach an Asurion expert virtually 24/7:

• Use the Tech Coach app to chat with an expert in seconds
• Call (844) 769-1991

Call (844) 769-1991 to schedule an in-home tech support visit.

Appointments times are scheduled in a 2-hour window. You'll receive a call 30 mins before the Asurion expert arrives, and the Asurion expert can provide assistance for up to 1 hour.

Home Device Advisor includes 2 in-home visits per 12-month period. Limitations and exclusions apply. See the Home Device Advisor Technical Support Terms of Service for details.

Call (844) 769-1991 to schedule an appointment for installing a product.

Prior to the appointment, make sure you have all the necessary equipment for installation, including:

• Any mounting brackets needed
• A suitable installation location
• Existing and accessible wiring if applicable

Note: A $49 service fee (plus applicable taxes) applies for each product installed.

Installations are available in select locations and for select products, which are subject to change at any time. Product must be new or fully functioning at the time of installation, and Wi-Fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability.

With Home Device Advisor you can have the following products installed:

• TVs (wall mounted)
• Soundbars
• Smart thermostats
• Smart locks
• Smart doorbells
• Wireless alarms
• Wireless cameras

Note: A $49 service fee (plus applicable taxes) applies for each product installed.

A $49 service fee applies for each product you have installed with Home Device Advisor. For example, to install a TV and a smart thermostat, it would cost $98 (plus applicable taxes).

Asurion will give you a service fee quote when you call to schedule your installation appointment, based on the number of products you need installed.

Note: A surround sound system in a single package counts as one product ($49). Several speakers packaged individually would count as separate products (e.g., 3 individual speakers would cost $147 (plus applicable taxes) to have installed).