Welcome to Verizon Connections!

Frequently Asked Questions

The most frequently asked questions regarding the Verizon Connections program appear below. The questions and responses will be updated on a regular basis.

• What are the discounts for Verizon Connections?

  You will receive a monthly discount off of a qualifying Fios Home Internet service:
  $5 off/month on 200 Mbps
  $5 off/month on 400 Mbps
  $10 off/month on Gigabit Connection

• Is the discount available for existing Verizon customers?

  Yes, for Fios customers who placed an order after January 2020 and for all High Speed Internet customers with a qualifying bundle. For Fios customers who have a bundle that was ordered before January 2020 you’ll need to upgrade to a new bundle. Follow the instructions in Question #3 below. Once you register on the site we’ll show you your current bundle and monthly rate and the options to upgrade your bundle. Most customers will find that the Internet speeds of our newer bundles are significantly higher than what they currently have. If you don’t want to change your Internet speeds or your TV content, you may find that it’s more cost effective to stay on your current bundle. Over time, some discounts on your existing bundle may expire, so check back on this site from time-to-time.

• How do I get the discount?

  1.Visit verizon.com/connections.
  2.Enter your work email address. If you don’t have a work email address, just click on “I don’t have a work email address” and follow prompts to verify employment.
  3.You will receive an email with a shopping link from Verizon Connections.
  4.Click on the embedded link in the email. Then follow the prompts to start saving!
  
  For new customers: Enter the address where you want service. Select continue and you’ll be directed to our order site. You will be able to view your service options and order new services. The Verizon Connections discount will be shown on the selection page and will be detailed in your cart at the end of the order process.
  
  For existing customers: Click the Sign in button to log into your account. We will check your current services to see if you qualify for the discount. If your service qualifies for the discount it will be added to your bill. If you don’t have the qualifying services, we’ll show you the services you need to add in order to qualify for the discount. If you are an existing Verizon Internet customer, your User ID and password are the same as you use for your Verizon Internet account.
  
  Please note: If you experience an issue redeeming your promotion, please close all open internet browsers and delete browsing history. The above email link provided is personalized for your use only and cannot be transferred to another individual. It can only be used to obtain a single promotion.
  This link will expire after seven days. If your link has expired, please request a new link at the Verizon Connections website.

• How long will I continue to receive my discount?

  You will continue to receive your discount as long as your employer continues to participate in the program, your services and packages qualify for the discount, and you remain an employee of the participating company.

• Where is the Verizon Connections discount available?

  The Verizon Connections discount is available where Verizon provides residential voice and data services in the following states:
  
  

  • Connecticut
  • Delaware
  • Maryland
  • Massachusetts
  • New Jersey
  • New York
  • Pennsylvania
  • Rhode Island
  • Virginia
  • Washington, DC

• How do I get the extra discount for being a Verizon Wireless Customer?

  After you complete your Fios order, you will get an email with the details on how to enroll in Mobile and Home Rewards and link your Fios and Verizon Wireless accounts. You will need to download the My Verizon App to enroll. To save $20/month, $10/mo. off Wireless & $10/mo. off Fios bills, Verizon Up enrollment, Fios Gigabit Connection and Verizon Unlimited are required. Fios Prepaid plans are not eligible. All discounts apply as long as Verizon provides & you maintain both services.

• When I try to log on to the Verizon Connections website, I receive a message that my information has expired. What do I do?

  When you receive the email with your link to the Verizon Connections website, that link is only active for 30 days. If you do not sign up for your discount within 30 days, the link will expire. If this occurs, simply return to verizon.com/connections and re-enter your information to receive a new link. This link will automatically cancel the previous link, if it was not already expired.

• I’m a current Verizon TV and Internet subscriber. When I try to sign on to the website with my username and password, it says they're invalid. What do I do?

  If you currently have TV and Internet service but no home phone, you will need to establish a username and password for the Verizon Connections website. When you go to the Verizon Connections site, click on the box that says “I have Verizon service(s) but don’t have a home Phone number.” The next page has a link that says “Need a User ID and Password.” Click on that link to set up an ID for this page. (You will need your account information, so make sure you have that handy.) Once you establish your username and password, you will be able to complete the process, add new services to your account, and sign up for the discount.