Voice Inbound

Give customers reliable, global voice and VoIP services.

Your customers need consistent, reliable voice and VoIP services no matter where in the world they do business. Access they can always count on is critical to the successful growth of their business, especially if they’re a call center or customer service organization. With our far-reaching global network, we can help you quickly and easily offer the quality voice and VoIP services and other communication technologies your customers need and demand. And we do it in a way that lets you dramatically simplify your operations and communications management.

Your customers need consistent, reliable voice and VoIP services no matter where in the world they do business. Access they can always count on is critical to the successful growth of their business, especially if they’re a call center or customer service organization. With our far-reaching global network, we can help you quickly and easily offer the quality voice and VoIP services and other communication technologies your customers need and demand. And we do it in a way that lets you dramatically simplify your operations and communications management.

Give customers the inbound calling flexibility and features they need.

An intelligent network and comprehensive suite of inbound voice services can help your customers customize incoming toll-free call routing according to their specific business needs. Our advanced and enhanced call-routing features provide support with follow-the-sun routing capabilities. We offer excellent call performance and completion rates, multiple rating options, plus invoice and media delivery choices.

Our Basic Toll-free Service is a convenient, flexible option that can be executed without any special equipment or capital expense in most cases. With our Global Inbound Service, your customers can benefit from a virtual private network (VPN) and a reliable, feature-rich international voice toll-free service on a global network. Toll-free number for customers calling back to the United States from almost anywhere in the world can be supported with our International Toll-Free Service. And our Universal International Freephone Number Service delivers simplified toll-free calling from locations around the world.

Give customers the inbound calling flexibility and features they need.

An intelligent network and comprehensive suite of inbound voice services can help your customers customize incoming toll-free call routing according to their specific business needs. Our advanced and enhanced call-routing features provide support with follow-the-sun routing capabilities. We offer excellent call performance and completion rates, multiple rating options, plus invoice and media delivery choices.

Our Basic Toll-free Service is a convenient, flexible option that can be executed without any special equipment or capital expense in most cases. With our Global Inbound Service, your customers can benefit from a virtual private network (VPN) and a reliable, feature-rich international voice toll-free service on a global network. Toll-free number for customers calling back to the United States from almost anywhere in the world can be supported with our International Toll-Free Service. And our Universal International Freephone Number Service delivers simplified toll-free calling from locations around the world.

Features & Benefits

Global Inbound access methods:

Public Switched Telephone Network (PSTN)

PSTN is a popular access method as it provides a call center with an in-country phone number and the appearance of a local presence, even when the center is located in another country. PSTN is also popular as it allows the cost of the call to be divided between the caller and the called party. With PSTN, the caller pays a per-minute rate for the call from the point-of-origination to the Verizon Enterprise facilities located in the country of call origination. The remainder of the call, from the Verizon Enterprise facility through to termination at the customers call center, is paid for by the Verizon Enterprise customer. PSTN service is available in those countries where Verizon Enterprise operates facilities. PSTN service is also referred to as Geographic Number.

Shared Cost

Shared cost originations are similar to PSTN in that they provide in-country or local appearance, regardless of the centers actual location, and permit costs to be divided between the caller and call center. With shared cost calls, however, the caller pays a pre-determined, per-minute rate to the local service provider (PTT) for local service, while the additional transport costs are absorbed by the call center. Availability of shared cost access is dependent on PTT/regulatory offerings, and the availability of Verizon Enterprise in-country facilities.

Domestic Toll Free/National Freephone

In-country toll-free service gives a call center a "local" appearance, regardless of where it is actually located. End-user customers dial a local or in-country toll-free number and are connected to the call center located next door, or in the next country. National freephone service is available in those countries where Verizon Enterprise operates facilities.

International Freephone

Global Inbound extends International Toll Free numbers to offer toll-free access when no in-country facilities are available, but where Verizon Enterprise correspondent relationships are established. End-users access call centers through an international toll-free number, routed through the Verizon Enterprise international gateway located in the U.S.

Universal International Freephone Numbers (UIFN)

UIFN permits customers to offer the same toll-free number from all international locations. Call dial patterns do vary by country, and not all countries provide UIFN.

Global Inbound termination methods:

Dedicated Termination

Facilities-Based Access Line: Facilities-based access is available from Verizon Enterprise lit buildings, or those locations that physically sit on the Verizon Enterprise Local SONET ring. Access is provided via a direct connection to the Verizon Enterprise network.

DAL or Leased Line: Dedicated access is available for those customers located off the Verizon Enterprise SONET ring, but within reach of a Verizon Enterprise facility. Dedicated access is provided via a line leased from the local service provider or PTT, and links the customer directly to the Verizon Enterprise network. Dedicated lines may be digital 24-channel (T1) or digital 30-channel (E1).

Integrated Access: Integrated Access offers a cost-effective solution for customers with locations in Europe because International Integrated Access combines voice and data onto a single E1 access circuit, eliminating the cost of multiple E1 access connections to the same location.

 

Global Inbound access methods:

Public Switched Telephone Network (PSTN)

PSTN is a popular access method as it provides a call center with an in-country phone number and the appearance of a local presence, even when the center is located in another country. PSTN is also popular as it allows the cost of the call to be divided between the caller and the called party. With PSTN, the caller pays a per-minute rate for the call from the point-of-origination to the Verizon Enterprise facilities located in the country of call origination. The remainder of the call, from the Verizon Enterprise facility through to termination at the customers call center, is paid for by the Verizon Enterprise customer. PSTN service is available in those countries where Verizon Enterprise operates facilities. PSTN service is also referred to as Geographic Number.

Shared Cost

Shared cost originations are similar to PSTN in that they provide in-country or local appearance, regardless of the centers actual location, and permit costs to be divided between the caller and call center. With shared cost calls, however, the caller pays a pre-determined, per-minute rate to the local service provider (PTT) for local service, while the additional transport costs are absorbed by the call center. Availability of shared cost access is dependent on PTT/regulatory offerings, and the availability of Verizon Enterprise in-country facilities.

Domestic Toll Free/National Freephone

In-country toll-free service gives a call center a "local" appearance, regardless of where it is actually located. End-user customers dial a local or in-country toll-free number and are connected to the call center located next door, or in the next country. National freephone service is available in those countries where Verizon Enterprise operates facilities.

International Freephone

Global Inbound extends International Toll Free numbers to offer toll-free access when no in-country facilities are available, but where Verizon Enterprise correspondent relationships are established. End-users access call centers through an international toll-free number, routed through the Verizon Enterprise international gateway located in the U.S.

Universal International Freephone Numbers (UIFN)

UIFN permits customers to offer the same toll-free number from all international locations. Call dial patterns do vary by country, and not all countries provide UIFN.

Global Inbound termination methods:

Dedicated Termination

Facilities-Based Access Line: Facilities-based access is available from Verizon Enterprise lit buildings, or those locations that physically sit on the Verizon Enterprise Local SONET ring. Access is provided via a direct connection to the Verizon Enterprise network.

DAL or Leased Line: Dedicated access is available for those customers located off the Verizon Enterprise SONET ring, but within reach of a Verizon Enterprise facility. Dedicated access is provided via a line leased from the local service provider or PTT, and links the customer directly to the Verizon Enterprise network. Dedicated lines may be digital 24-channel (T1) or digital 30-channel (E1).

Integrated Access: Integrated Access offers a cost-effective solution for customers with locations in Europe because International Integrated Access combines voice and data onto a single E1 access circuit, eliminating the cost of multiple E1 access connections to the same location.

 

Feature Carrier Origination Switchless TollFree
Canadian Origination X X
Disconnect Message Referral X X
Dialed Number Identification Service (DNIS) - Dedicated Terminations only X  
ANI Routing X X
Payphone Surcharging X X
ID Codes X X
Accounting Codes X X
Network Call Redirect (Route Completion Overflow) X X
Routing Feature:
Percentage Allocation Routing
Geographic/Point of Call Routing/ Exchange Routing
Time of Day/ Time Interval Routing
Day of Week Routing
X X
Holiday/Day of Year Routing X X
Call Area Selection/ Tailored Call Coverage/ Call Blocking X X
Alternate Routing X X
Super Routing X X
  • . Enhanced Call Routing (ECR)
  • Menu Routing
  • Message Announcement
  • Announce Connect
  • Database Routing
  • Advanced Database
  • Busy Ring No Answer
  • Take Back and Transfer
  • Caller Take Back/Caller Give Back
  • Survey
  • Advanced Speech Recognition
(Host Connect, Gateway Connect can be reviewed on an individual case basis)
X X
Vanity Numbers X X
**Payphone Blocking/Celluarl Blocking X X
Hardware Answer Supervision X X
Two-Way Trunks X X
 C7 Signaling X X
Monthly CDR Delivery online only X X
On-line Service Management Tools X X

 

 Availability

Global Inbound Services are available to and within 12 countries on Verizon owned facilities within these countries. Please contact your Verizon sales team for specific      country and product availability questions.

Pricing

Verizon Wholesale offers customers competitive usage rates and feature charges to help you manage your global inbound voice needs. Please contact your Verizon sales  team for more information and to discuss rates and charges.

 

 Availability

Global Inbound Services are available to and within 12 countries on Verizon owned facilities within these countries. Please contact your Verizon sales team for specific      country and product availability questions.

Pricing

Verizon Wholesale offers customers competitive usage rates and feature charges to help you manage your global inbound voice needs. Please contact your Verizon sales  team for more information and to discuss rates and charges.

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