[Accessibility Resource Center](https://www.verizon.com/about/accessibility/overview/) [Skip to main content](https://www.verizon.com#gnav20-header-end) [Grand public | USA](https://www.verizon.com/) [Business | FRANCE](https://www.verizon.com/business/fr-fr/) [Contact](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本（日本語)](https://www.verizon.com/business/ja-jp/) [](https://www.verizon.com/business/fr-fr/ "Verizon Business") Produits Produits [Produits](https://www.verizon.com/business/fr-fr/products/) - [Sécurité et protection](https://www.verizon.com/business/fr-fr/products/security/) [Sécurité et protection](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/) - [Gestion des cyber-risques](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/) [Gestion des cyber-risques](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/) - [Cyber Risk Monitoring](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/cyber-risk-monitoring/) - [ICSA Labs](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/icsa-labs/) - [Services de Threat Intelligence](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/threat-intelligence-services/) - [Gouvernance, risque et conformité](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/governance-risk-compliance/) - [Sécurité du réseau et du cloud](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/) [Sécurité du réseau et du cloud](#) - [SASE Management](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/sase-management/) - [Gestion et monitoring des équipements de sécurité](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/security-device-monitoring-management/) - [Secure Cloud Gateway](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/secure-cloud-gateway/) - [DDoS Shield](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/ddos-shield/) - [Cloud Access Security](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/cloud-access-security-broker/) - [Services Managed Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/) [Services Managed Detection and Response](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/) - [Services d'intervention Cybersecurity Incident Response Team](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/cyber-security-incident-response-team-services/) - [Network Threat Advanced Analytics](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-detection-response/) - [Internet](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) [Internet](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/fr-fr/products/internet/business-broadband/) - [Réseau](https://www.verizon.com/business/fr-fr/products/networks/) [Réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/) - [Connectivité](https://www.verizon.com/business/fr-fr/products/networks/connectivity/) [Connectivité](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/connectivity/) - [Ethernet](https://www.verizon.com/business/fr-fr/products/networks/connectivity/ethernet/) - [MPLS (Private IP)](https://www.verizon.com/business/fr-fr/products/networks/connectivity/private-ip/) - [Managed Network Services](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/) [Managed Network Services](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/) - [Managed SD WAN](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/managed-sd-wan/) - [Software Defined Secure Branch](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/software-defined-secure-branch/) - [Secure Gateway](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/secure-gateway/) - [Intégration des applications réseau](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/) [Intégration des applications réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Consulting réseau](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/) [Consulting réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/network-infrastructure-services/) - [Digital Advisory Services](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/digital-advisory-services/) - [Virtual Network Services](https://www.verizon.com/business/fr-fr/products/networks/virtual-network-services/) [Virtual Network Services](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/virtual-network-services/) - [VNS – Routing](https://www.verizon.com/business/fr-fr/products/networks/virtual-network-services/vns-routing/) - [Edge Solutions](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/) [Edge Solutions](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/) - [CPE Solutions](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/cpe-solutions/) - [Verizon Care](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/verizon-care/) - [Services voix et collaboration](https://www.verizon.com/business/fr-fr/products/voice-collaboration/) - [Solutions CX et de centre de contact](https://www.verizon.com/business/fr-fr/products/contact-center-cx-solutions/) - [Internet des objets](https://www.verizon.com/business/fr-fr/products/internet-of-things/) - [Recherche produit](https://www.verizon.com/business/fr-fr/products/product-finder/) Solutions Solutions [Solutions](https://www.verizon.com/business/fr-fr/solutions/) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [Libérez tout le potentiel de la 5G](https://www.verizon.com/business/fr-fr/solutions/5g/) - [Solutions NaaS](https://www.verizon.com/business/fr-fr/solutions/digital-transformation/network-as-a-service/) - [Protégez votre entreprise](https://www.verizon.com/business/fr-fr/solutions/secure-your-business/) - [Opérateurs d’Importance Vitale](https://www.verizon.com/business/fr-fr/solutions/strengthening-your-critical-infrastructure-security) - [Secteurs d'activités](https://www.verizon.com/business/fr-fr/solutions/industry/) - [Industrie](https://www.verizon.com/business/fr-fr/solutions/industry/manufacturing/) - [Retail](https://www.verizon.com/business/fr-fr/solutions/industry/retail/) - [Automobile](https://www.verizon.com/business/fr-fr/solutions/industry/automotive/) - [](https://www.verizon.com) - [London Hub de Verizon](https://www.verizon.com/business/fr-fr/solutions/london-hub/) - [Cas clients](https://www.verizon.com) - [Astellas Pharma](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/astellas-pharma/) - [Voyagiste international](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-travel-company/) - [Entreprise mondiale de services financiers](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-financial-services/) - [Renforcer la sécurité industrielle](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Une société de gaz naturel](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/natural-gas-company/) - [Lire toutes nos Success stories](https://www.verizon.com/business/fr-fr/resources/use-cases/) Ressources Ressources [Ressources](https://www.verizon.com/business/fr-fr/resources/) - [Toutes les ressources](https://www.verizon.com/business/fr-fr/resources/) - [Ressources à la une](https://www.verizon.com) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [5G privée](https://www.verizon.com/business/fr-fr/resources/edge/) - [Amélioration de l’expérience client](https://www.verizon.com/business/fr-fr/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/fr-fr/resources/network-as-a-service/) - [Stratégie de sécurité](https://www.verizon.com/business/fr-fr/resources/security-strategy/) - [Sujets les plus consultés](https://www.verizon.com) - [L'Enterprise Intelligence](https://www.verizon.com/business/fr-fr/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/fr-fr/resources/lp/secure-access-service-edge/) - [Rapport d’enquête sur les compromissions de données (DBIR)](https://www.verizon.com/business/fr-fr/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/fr-fr/resources/reports/mobile-security-index/) - [Rapport sur la sécurité des paiements (PSR)](https://www.verizon.com/business/fr-fr/resources/reports/payment-security-report/) - [Webinaires](https://www.verizon.com/business/fr-fr/resources/webinars/) [Support](https://www.verizon.com/business/fr-fr/support/) [Support](https://www.verizon.com/business/fr-fr/support/) Pourquoi choisir Verizon Pourquoi choisir Verizon [Pourquoi choisir Verizon](https://www.verizon.com/business/fr-fr/why-verizon/) - [Responsabilité sociale d’entreprise](https://www.verizon.com/business/fr-fr/why-verizon/corporate-social-responsibility/) [Identification](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/fr-fr/ "Verizon Business") [Identification](https://mblogin.verizonwireless.com/account/business/signin) Close Close [Business | FRANCE](https://www.verizon.com/business/fr-fr/) [Grand public | USA](https://www.verizon.com/) Produits Produits [Produits](https://www.verizon.com/business/fr-fr/products/) - [Sécurité et protection](#) [Sécurité et protection](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/) - [Gestion des cyber-risques](#) [Gestion des cyber-risques](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/) - [Cyber Risk Monitoring](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/cyber-risk-monitoring/) - [ICSA Labs](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/icsa-labs/) - [Services de Threat Intelligence](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/threat-intelligence-services/) - [Gouvernance, risque et conformité](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/governance-risk-compliance/) - [Sécurité du réseau et du cloud](#) [Sécurité du réseau et du cloud](#) - [SASE Management](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/sase-management/) - [Gestion et monitoring des équipements de sécurité](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/security-device-monitoring-management/) - [Secure Cloud Gateway](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/secure-cloud-gateway/) - [DDoS Shield](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/ddos-shield/) - [Cloud Access Security](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/cloud-access-security-broker/) - [Services Managed Detection and Response](#) [Services Managed Detection and Response](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/) - [Services d'intervention Cybersecurity Incident Response Team](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/cyber-security-incident-response-team-services/) - [Network Threat Advanced Analytics](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-detection-response/) - [Internet](#) [Internet](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/fr-fr/products/internet/business-broadband/) - [Réseau](#) [Réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/) - [Connectivité](#) [Connectivité](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/connectivity/) - [Ethernet](https://www.verizon.com/business/fr-fr/products/networks/connectivity/ethernet/) - [MPLS (Private IP)](https://www.verizon.com/business/fr-fr/products/networks/connectivity/private-ip/) - [Managed Network Services](#) [Managed Network Services](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/) - [Managed SD WAN](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/managed-sd-wan/) - [Software Defined Secure Branch](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/software-defined-secure-branch/) - [Secure Gateway](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/secure-gateway/) - [Intégration des applications réseau](#) [Intégration des applications réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Consulting réseau](#) [Consulting réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/network-infrastructure-services/) - [Digital Advisory Services](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/digital-advisory-services/) - [Virtual Network Services](#) [Virtual Network Services](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/virtual-network-services/) - [VNS – Routing](https://www.verizon.com/business/fr-fr/products/networks/virtual-network-services/vns-routing/) - [Edge Solutions](#) [Edge Solutions](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/) - [CPE Solutions](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/cpe-solutions/) - [Verizon Care](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/verizon-care/) - [Services voix et collaboration](https://www.verizon.com/business/fr-fr/products/voice-collaboration/) - [Solutions CX et de centre de contact](https://www.verizon.com/business/fr-fr/products/contact-center-cx-solutions/) - [Internet des objets](https://www.verizon.com/business/fr-fr/products/internet-of-things/) - [Recherche produit](https://www.verizon.com/business/fr-fr/products/product-finder/) Solutions Solutions [Solutions](https://www.verizon.com/business/fr-fr/solutions/) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [Libérez tout le potentiel de la 5G](https://www.verizon.com/business/fr-fr/solutions/5g/) - [Solutions NaaS](https://www.verizon.com/business/fr-fr/solutions/digital-transformation/network-as-a-service/) - [Protégez votre entreprise](https://www.verizon.com/business/fr-fr/solutions/secure-your-business/) - [Opérateurs d’Importance Vitale](https://www.verizon.com/business/fr-fr/solutions/strengthening-your-critical-infrastructure-security) - [Secteurs d'activités](https://www.verizon.com/business/fr-fr/solutions/industry/) - [Industrie](https://www.verizon.com/business/fr-fr/solutions/industry/manufacturing/) - [Retail](https://www.verizon.com/business/fr-fr/solutions/industry/retail/) - [Automobile](https://www.verizon.com/business/fr-fr/solutions/industry/automotive/) - [](https://www.verizon.com) - [London Hub de Verizon](https://www.verizon.com/business/fr-fr/solutions/london-hub/) - [Cas clients](https://www.verizon.com) - [Astellas Pharma](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/astellas-pharma/) - [Voyagiste international](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-travel-company/) - [Entreprise mondiale de services financiers](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-financial-services/) - [Renforcer la sécurité industrielle](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Une société de gaz naturel](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/natural-gas-company/) - [Lire toutes nos Success stories](https://www.verizon.com/business/fr-fr/resources/use-cases/) Ressources Ressources [Ressources](https://www.verizon.com/business/fr-fr/resources/) - [Toutes les ressources](https://www.verizon.com/business/fr-fr/resources/) - [Ressources à la une](https://www.verizon.com) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [5G privée](https://www.verizon.com/business/fr-fr/resources/edge/) - [Amélioration de l’expérience client](https://www.verizon.com/business/fr-fr/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/fr-fr/resources/network-as-a-service/) - [Stratégie de sécurité](https://www.verizon.com/business/fr-fr/resources/security-strategy/) - [Sujets les plus consultés](https://www.verizon.com) - [L'Enterprise Intelligence](https://www.verizon.com/business/fr-fr/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/fr-fr/resources/lp/secure-access-service-edge/) - [Rapport d’enquête sur les compromissions de données (DBIR)](https://www.verizon.com/business/fr-fr/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/fr-fr/resources/reports/mobile-security-index/) - [Rapport sur la sécurité des paiements (PSR)](https://www.verizon.com/business/fr-fr/resources/reports/payment-security-report/) - [Webinaires](https://www.verizon.com/business/fr-fr/resources/webinars/) [Support](https://www.verizon.com/business/fr-fr/support/) [Support](https://www.verizon.com/business/fr-fr/support/) Pourquoi choisir Verizon Pourquoi choisir Verizon [Pourquoi choisir Verizon](https://www.verizon.com/business/fr-fr/why-verizon/) - [Responsabilité sociale d’entreprise](https://www.verizon.com/business/fr-fr/why-verizon/corporate-social-responsibility/) [Contact](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本（日本語)](https://www.verizon.com/business/ja-jp/) end of navigation menu # Vos clients vous jugent sur l'expérience que vous leur offrez ### Aidez votre entreprise à se démarquer de la concurrence Découvrez les rapports - [Découvrez les rapports](https://www.verizon.com#read-reports) - [Visionnez la vidéo](https://www.verizon.com#watch-videos) #### « Bientôt, les entreprises n'auront plus que deux moyens de se démarquer : proposer un service client exceptionnel et exploiter leurs données pour créer davantage de proximité avec le client ». — Craig Palmer, Responsable CX Europe, Verizon Enterprise Solutions Dans tous les secteurs d'activité, l'expérience client (CX) est devenue en peu de temps un réel vecteur de différenciation pour les marques. Au point même que nombre de clients y accordent davantage d'importance qu'au produit en lui-même ou à son prix. Au moindre écart de votre part, ils iront voir ailleurs. Sur Internet, la concurrence n'est jamais qu'à un clic et un avis négatif peut devenir viral sur les réseaux sociaux. Mais attention : une bonne expérience client commence d'abord par une bonne expérience des salariés (EX). Autrement dit, vos collaborateurs doivent disposer des bonnes technologies et des bonnes informations pour offrir une expérience irréprochable à chaque client, sans faute. Ce faisant, vous favoriserez l'épanouissement de vos talents, et donc leur fidélité à votre entreprise. #### Les dirigeants d'entreprises sont aujourd'hui confrontés à deux grands enjeux : - Comment proposer une CX omnicanal fluide et personnalisée ? - Comment donner à vos salariés les moyens de remplir leurs objectifs CX ? - Votre infrastructure est-elle à la hauteur de vos objectifs CX ? #### DSI, responsable marketing, responsable de centre de contact... quel que soit votre rôle, l'expérience client est aujourd'hui au cœur de vos missions.  Pour mieux saisir les enjeux qui sont les vôtres, nous avons rédigé pour vous une série de livres blancs. ### Transformation CX [](https://www.verizon.com) #### L'expérience client au cœur de l'entreprise Ou comment mettre la technologie au service de l'excellence [](https://www.verizon.com)[](https://www.verizon.com) - [](https://info.verizonenterprise.com/EMEACX2019-01WRC2931FRCAM-0030446CX-CampaignCx-Report---Flexible-IT-Platforms_01-Landing-Page.html) #### DSI et responsables informatiques Découvrez comment une plateforme informatique flexible peut vous aider à déployer rapidement des solutions CX innovantes, forces motrices des KPI et autres projets stratégiques de votre entreprise. [En savoir plus](https://info.verizonenterprise.com/EMEACX2019-01WRC2931FRCAM-0030446CX-CampaignCx-Report---Flexible-IT-Platforms_01-Landing-Page.html) - [](https://info.verizonenterprise.com/Data-un-levier-pour-lexperience-client-nos-conseils-aux-marketeurs_LP.html) #### Directeurs et responsables marketing La data est une réelle arme de proximité avec le client. Ensemble, l'IA et l'analytique vous livrent une vue à 360° sur vos clients, avec à la clé des expériences homogènes à chaque point de contact. [En savoir plus](https://info.verizonenterprise.com/Data-un-levier-pour-lexperience-client-nos-conseils-aux-marketeurs_LP.html) - [](https://info.verizonenterprise.com/Lexperience-client-differenciateur-essentiel-sur-un-marche-concurrentiel_LP.html) #### Experts et directeurs CX Sans une visibilité granulaire du parcours client, difficile de voir les résultats tangibles de vos initiatives CX. La technologie a le pouvoir de faire parler vos données. [En savoir plus](https://info.verizonenterprise.com/Lexperience-client-differenciateur-essentiel-sur-un-marche-concurrentiel_LP.html) - [](https://info.verizonenterprise.com/Le-centre-de-contact-ressort-essentiel-de-lexperience-client_LP.html) #### Responsables de centre de contact Pour donner le sourire à vos clients, donnez d'abord le sourire à vos salariés. En leur offrant un environnement de travail plus engageant, vous faites de vos collaborateurs les garants de votre expérience client. [En savoir plus](https://info.verizonenterprise.com/Le-centre-de-contact-ressort-essentiel-de-lexperience-client_LP.html) ### Le Business Impact Assessment de Verizon ### Craig Palmer, Responsable CX Europe, Verizon Enterprise Solutions En matière d'expérience client, nos clients sont confrontés à trois difficultés majeures. Notre bilan BIA (Business Impact Analysis) vous permet de découvrir comment surmonter tous ces obstacles. [Visionnez la vidéo](https://youtu.be/U18daZ38XXc) [](https://youtu.be/U18daZ38XXc) ### Expérience client : comment partir du bon pied Découvrez comment vous rapprocher de vos clients, améliorer l'expérience de vos salariés et simplifier votre infrastructure. Lisez notre guide pratique sur l'expérience client. [En savoir plus](https://enterprise.verizon.com/resources/solutions/2019/cx-how-to-guide-fr.pdf) [](https://www.verizon.com/business/resources/solutions/2019/cx-how-to-guide-fr.pdf) [__Les piliers de votre croissance__ \ Des solutions technologiques d'entreprise efficaces, c'est d'abord une infrastructure solide, une large gamme de produits et une présence mondiale.](javascript:void%280%29;) [__Réseau__ \ Transformez votre réseau en moteur d'innovation et de croissance.](https://www.verizon.com/business/fr-fr/products/networks/) [__Sécurité__ \ Érigez un rempart digital autour de vous et vos clients.](https://www.verizon.com/business/fr-fr/products/security/) [__Services Internet dédiés__ \ Misez sur une connectivité fiable et flexible pour partager des informations rapidement et facilement.](https://www.verizon.com/business/fr-fr/products/internet-tv-services/internet/internet-dedicated/) [__Communications d'entreprise__ \ Donnez à vos salariés les outils dont ils ont besoin pour collaborer où qu'ils soient.](https://www.verizon.com/business/fr-fr/products/voice-collaboration/) [__Expérience client__ \ Misez sur un centre de contact agile pour différencier votre marque.](https://www.verizon.com/business/fr-fr/products/contact-center-cx-solutions/) [__Internet des objets (IoT)__ \ Capitalisez sur vos données et technologies pour traduire vos idées innovantes en solutions d'entreprise gagnantes.](https://www.verizon.com/business/fr-fr/products/internet-of-things/) ### Échangeons Sélectionnez un pays pour afficher les coordonnées correspondantes. 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