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Cloud contact center solutions

Gain customer service agility, efficiency and innovation with the power and flexibility of the cloud.

  • Connect reliably, scale quickly and control costs.

  • Designed for businesses and agencies of all sizes, our cloud contact center solutions give you comprehensive features, such as voice and digital interactions, reporting, recording, agent optimization and analytics tools. Plus, our intuitive user interfaces put you in control. No more waiting for IT to make configuration changes for agents, interactive routing and more.

  • Contact Center Hub

  • Contact Center Hub provides an affordable multichannel cloud contact center as a service (CCaaS) that can help simplify and improve customer interactions for growing businesses. It’s simple to set up, and it supports mobile and deskbound users.

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  • 24/7 contact availability

     

    Enable customers to easily connect with your business any time of day, every day.

  • Affordable and easy





    Take advantage of predictable monthly pricing options and easy deployment.

  • Virtual Contact Center

  • Easily ramp up an agile, efficient and cost-effective cloud-based contact center that provides the flexibility and innovation to deliver world-class personalized experiences at a global scale.

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  • Customer
    focused


    Let customers reach you through phone, email, chat or SMS, while offering options that reduce hold times.

  • Workforce optimization


    Use work management tools for availability forecasting, scheduling, resource optimization and more.

  • Hosted Intelligent Contact Routing

  • Intelligently route multimedia transactions, such as voice, e-mail, chat and web collaboration. This comprehensive, managed and network-based solution gives organizations with multiple contact centers the power to operate as a single virtual enterprise.

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  • Hosted and cloud powered


    Focus on driving performance without the worry of investing in or managing contact center equipment. 

  • Cost-effective scalability


    Control costs as your business scales to meet seasonal demands with predictable usage-based pricing.

  • Unified Customer Experience

  • Enhance customer experience and agent productivity with our hosted cloud omnichannel contact center platform. It provides the tools to help you make customers happier as your agents seamlessly interact with them via voice, email, chat, social and mobile.

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  • Better interactions


    Improve customer interactions with context history, as well as with agent monitoring and coaching. 

  • Higher performance


    Enhance agent experiences with high-demand features, and use our portal to fine-tune operations.

  • Genesys Cloud Contact Center

  • Connect with your customers with empathy and deliver amazing experiences. With Genesys Cloud from Verizon you can delight your customers, inspire your team and offer personalization on every channel, nearly anywhere, anytime.

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  • Omnichannel routing

     

    Seamlessly connect interactions across any channel, including phone, email, chat or SMS.

  • Flexible pay model





    Full pricing transparency and options, which can be easily viewed on our website.

  • Product finder

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Resources

    • Cloud contact center technology: Empowering your employees

      The members of your call center staff are vital assets in your efforts to create great customer experiences. How do you empower them to become part of a high-performing team whether they work from home or in person?

      Read the article

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