One Talk Manufacturing Communication Wireless Business
Boost customer relationships and plant efficiency,A small manufacturing company uses Verizon One Talk to improve customer relationships and grow sales. One Talk from Verizon can give you an easy way to stay mobile and keep on top of things back at the office. Read this use case to see how One Talk may be able to help your manufacturing company work more efficiently while delivering even better customer service. Use case Learn how One Talk helps a small manufacturing company improve customer relationships and grow sales. Challenges,You never want your customers to think you're too busy for them, but more than 86% of business calls are either unanswered or put on hold.Recognizing the importance of maintaining good customer relationships, the CEO of a small mattress manufacturing company wanted to increase quality and efficiency of business communications, both internally and externally. The company is known for the quality of its products and had amassed a loyal customer base, but needed to increase focus on customer service and new business to survive in a competitive market. Solutions,The company purchased One Talk℠ from Verizon desktop phones for workers in its office and plant, and had its six area sales reps download the One Talk app to connect their business numbers to their mobile devices. For upper management, the company purchased smartphones from Verizon Wireless that are dedicated for business use and had the One Talk business service added. With this setup, everyone, no matter which device they're on or whether they're in the office or on the go, has access to critical business communication features, such as Auto Receptionist, Hunt Group, Move Call and more. Results,The One Talk system has helped the company take its customer relationships to the next level by making sure calls are answered promptly and customer service staff members are more responsive. Auto Receptionist helps them present a professional face to customers, while Hunt Group reroutes calls to an available staff member before they go unanswered. And with Move Call, active calls on desk phones can be seamlessly transferred to a One Talk – compatible mobile device so the conversation doesn't have to stop if the staff member needs to leave the office to check on something in the plant. One Talk has also improved communication between workers in the field, the office and the plant, which helps the company operate more efficiently and win new business. Learn moreyour Verizon Wireless business specialist to learn more about how One Talk can help you grow your business. For more information about One Talk, or visit a Verizon Wireless near you. One Talk desk phones require a broadband connection. Network details & coverage maps at vzw.com. © 2018 Verizon. UC1750918,The above content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
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