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2021 DBIR Results & Analysis
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The results found in this and subsequent sections within the report are based on a dataset collected from a variety of sources, including cases provided by the Verizon Threat Research Advisory Center (VTRAC) investigators, reports provided by our external collaborators, and publicly disclosed security incidents. The year-to-year data will have new incident and reach sources as we continue to strive to locate and engage with additional organizations that are willing to share information to improve the diversity and coverage of real-world events. This is a sample of convenience, and changes in contributors—both additions and those who were not able to contribute this year—will influence the dataset. Moreover, potential changes in contributors' areas of focus can shift bias in the sample over time. Still other potential factors, such as how we filter and subset the data, can affect these results. All of this means that we are not always researching and analyzing the same population. However, they are all taken into consideration and acknowledged where necessary within the text to provide appropriate context to the reader. Having said that, the consistency and clarity we see in our data year-to-year gives us confidence that while the details may change, the major trends are sound. We believe it is fair to say that one of the primary lessons that 2020 had to teach us was that it is often futile to attempt to predict the future. However, not trying to predict it is not the same thing as giving up on scenario planning and preparing your organization for probable outcomes to the best of your ability. The DBIR is not in the business of prediction, but it can go a long way to help you shape your response strategy in the face of an uncertain future. Consider Figure 9 for instance; it's your run-of-the-mill DBIR chart with all the slanted bar-charted goodness, courtesy of our Misuse action varieties. We have a few big things up top, and a lot of stuff near the end. One valid way to interpret this is that the top bar or two are the norm of what may happen, namely in this example "Privilege abuse" and "Data mishandling". Those are the Action varieties that are understood to be so common that, if they were to cause a breach, someone (most likely on a bird website) would say, "That organization should have known better.",Suffice it to say, there's a great deal of inequality in the frequencies of the varieties shown. Those small bars are the extraordinary and uncommon attacks that could happen but are unlikely. If they were to cause a breach the victim would claim, "It was an advanced attack. There was nothing that anyone could have done.",However, if you take all those small bars on the Action varieties and add their breach frequencies together, you get Figure 10. Now it doesn't look quite so uncommon anymore, does it? In fact, in this example it appears that a breach is just as likely to be caused by one of our myriad exceptions as it is to be caused by our second most likely Action variety. But does breach data always behave like this? Rather than show you lots of bar charts, we're going to condense that concept down into a single number. Figures 11 and 12 show some data with different levels of inequality. We use the word "inequality" not by chance, but to introduce the fact that we can calculate the Gini coefficient to represent this long tail behavior. The Gini coefficient is a measure of statistical dispersion most commonly used to represent the income or wealth inequality within a nation or other group of people. While it uses a lot of math none of us can be bothered with, it ultimately represents a completely equal outcome, where everyone has the same income (in other words, the "income per person" chart is a horizontal line), as a 0, and a world where one individual has all the income (in other words all we have on the chart is a huge vertical spike somewhere) as a 1. Let's bring this closer to our subject matter by looking at some security related data, like how often your SIEM generates a group of critical alerts that need immediate review. Anecdotally, you could attest that happens exactly "every time you are on-call," but humor us for a moment. In Figure 11, we generated some simulated example data that is perfectly smooth and looks horizontal on the chart—this one has an equality score of 0 (perfectly equal). Figure 12 has actual data representing the time interval between critical SIEM events, and it is extremely spikey. It has a Gini equality score of 0.95, demonstrating a huge variation time between events. It's not just you: critical SIEM events fall into everyone's laps indiscriminately. This complicated mathematical setup is to convey the reality that in the DBIR data (incident and non-incident alike) is very unequal, but at least we can measure it. Figure 13 shows the equality scores for Action, Actor, Asset, and Attribute varieties and vectors over the last seven years. The scores range from about 0.73 to 0.94, or as we would say here, "high." Breach data may seem likely to always be the same, but some varieties are more equal than others. The reality is you don't need a crystal ball, a neural network or next gen AI to tell you what the norm is. You can do that for yourself and plan accordingly. On the other hand, you can't solution your way out of the long tail. It is made up of a legion of little things that happen only rarely—they are the exceptions to the norm. Well, maybe you can if you have enough money. And some organizations that are in critical roles to our society have no choice but to try to do so. But from a purely monetary value, if you look at what breaches cost in the Impacts section, it's not a wise use of your organization's resources to engineer solutions for every single possible exception. Armed with the knowledge of what is the norm and what is the exception, an ideally optimized solution would be to engineer solutions for the norm, and train your security operation teams to handle the exceptions. Turns out humans are very flexible problem-solvers, and most love a good challenge occasionally. The next time we are up against a paradigm-shifting breach that challenges the norm of what is most likely to happen, don't listen to the ornithologists on the blue bird website chirping loudly that "We cannot patch manage or access control our way out of this threat," because in fact "doing the basics" will help against the vast majority of the problem space that is most likely to affect your organization. Read on to learn what the normal actor has been up to for the last year, and pick out the areas where you can improve, against both the norm and the exception. Because the only way to predict the future is to change it yourself. "All the world's a stage," and our threat actors "all have their exits and their entrances." We must admit that they seem to know their cues very precisely. However, at this point the analogy breaks down a bit, as rather than "playing their many parts" we seem to keep viewing the same performance repeated ad infinitum, as if forced to endlessly re-watch a recorded musical theater presentation on a streaming service. It seems clear that our External actors are not giving up their close-ups, as they continue year after year to dominate the Actor types in breaches as illustrated in Figure 14. As a reminder to our readers, the Internal type shown here will include breaches in which both Misuse actions (where the mythical winged internal threats live in our taxonomy) and Error actions (the oopsies) occurred. Of course, an External actor breaking into an organization by leveraging illicitly obtained credentials or other illegal access to pivot internally may initially resemble an internal threat before detailed incident forensics are engaged. But even though the call may be coming from inside the house, there is still a stranger on the line. As in past years, financially motivated attacks continue to be the most common (Figure 15), likewise, actors categorized as Organized crime continue to be number one (Figure 16). However, since 2015 it is relatively common for State-sponsored actors to also crave that cold hard cash as the Financial motives for those actors have fluctuated between 6% and 16% of recorded breaches. Given this result, it should come as no surprise when you glance at Figure 17 and find that the two most common cybercrime terms found on criminal forums are bank account and credit card related. Even as awareness of supply chain attacks has increased over the last few months, the overall percentage of incidents with a Secondary motive—where the ultimate goal of an incident was to leverage the victim's access, infrastructure or any other asset to conduct other incidents—has decreased slightly as a percentage from last year. There are two caveats here that should be kept in mind: The associated growth year-over-year of Financially motivated breaches, and that most Secondary motive breaches reported to us are simple in nature (which suggests the catastrophic ones on everyone's minds are still very much the exception). However, Secondary is still in second place (fittingly enough) as a top Actor motive, as Figure 18 demonstrates. So, if you are a software developer or service provider that has assets that could be repurposed in that manner, please make sure you are paying the proper attention to the operational parts of your organization. In the same way automation may be helping you scale up your defensive operations, it can also help attackers scale up their offense. Figure 19 illustrates the relative occurrence of attack types in honeypot data. Near the top of the attacker's opportunistic sales funnel, we see scanners. Down near the bottom are where the Remote Code Execution (RCE) attacks reside. Regardless of their placement in the figure, automation is likely to assist attackers in moving potential victims from the top of the funnel to the bottom. As such, it's important to limit your public facing attack surface, through asset management, defensive boundaries, and intelligent patching. In the Secondary Motive subset, we had an additional 24,913 incidents of which only one was a known breach. In all of these incidents, web apps were attacked with a secondary motive by External actors. Beyond that, we know very little. Do we have an action-packed section for you, folks! Step right up, make room in the back so everyone can see! Figures 20 and 21 will reveal all you need to know about the frequency of Action varieties for the past year. We do not want to divert all of your attention from the brand-new incident patterns. So we saved additional details on how those Actions manifested in the wild for you to dig your teeth into there. It would be impolite on our part not to address the virulent elephant in the room, so we have centered this initial analysis of Actions on evaluating how adapting to life in a pandemic-stricken world has impacted the threat landscape. The DBIR team released a COVID-19 Threat Landscape Trends article in the middle of last year, and it is only fair that we revisit how our speculations (see how we avoided the word predictions?) fared. Figure 22 shows how the Actions we highlighted in that article varied in relation to last year's report. We highlighted Phishing, Use of stolen creds, Ransomware and Errors as Action varieties that could possibly increase. Even in a year as unexpected as 2020, there are some things we can trust to stay the same. Phishing remains one of the top Action varieties in breaches and has done so for the past two years. Not content to rest on its scaly laurels, however, it has utilized quarantine to pump up its frequency to being present in 36% of breaches, (up from 25% last year). This increase correlates with our expectations given the initial rush in phishing and COVID-19-related phishing lures as the worldwide stay-at-home orders went into effect. Phishing continues to walk hand-in hand with Use of stolen credentials in breaches as it has in the past. Admittedly, we expected to see an increase here due to a larger remote workforce. However, the numbers have remained in the region of 25% of breaches, which is still a significant number. The major change this year with regard to action types was Ransomware coming out like a champ and grabbing third place in breaches (appearing in 10% of them, more than doubling its frequency from last year). This is also something we discussed, but this may have less to do with the changes in working arrangements than it does the shift in tactics of the actors who "named and shamed" their victims. These actors will first exfiltrate the data they encrypt so that they can threaten to reveal it publicly if the victim does not pay the ransom. We are not sure if this breach double-dipping is permitted in the Threat Actor Code of Conduct, but there has been no evidence that they have one anyway. The final piece of this puzzle pertains to Error actions, where we opined that we would see an increase, but actually had a decrease this year to 17% of breaches (from 22%). This breaks a three-year streak of either staying the course or increasing. Granted, the absolute number of Error breaches did increase from 883 to 905. However, as a proportion of the dataset, Error decreased due to the rapid growth of Social breaches. Of course, we here on the team secretly blame each other for this miscalculation on our part, as any team would. Still, both in relative and absolute terms, this is a significant value and is on par with Malware-related breaches as Figure 23 demonstrates, and it should certainly be front and center in your control definition strategy. A data point we started collecting over the past few years pertains to the results of Actions, which provide some interesting insights especially when you consider it as a complement to our ongoing attack chain research. For example, a threat actor might perform a Use of stolen credentials or Phishing action to Infiltrate a victim organization, but then deploy Malware in order to Exfiltrate the data they had their sights on. The heatmap in Figure 24 shows how our most frequent results relate to our top-level Action categories. Points of interest here are how well those findings align with the attack chain information that is present in some of the incidents we analyze. If an Action is concentrated into Infiltrate, it is closer to the top of the first actions in a chain chart, as shown in Figure 25, while Exfiltrate will correlate with the last one. Misuse actions are different, as they often assume or require legitimate access to the Asset that was breached, and, as such, are very focused into Exfiltration. With regard to Malware, well, given the Swiss Army Knife behavior of modern variants, it looks like you can eat your cake and have it too. Another noteworthy change this year is the increase in rank of Desktop sharing as the vector of a Hacking action to second place. As Figure 28 demonstrates, it is completely overshadowed by Web application as the attack vector. But it is now on the 5% threshold and we recommend attention to the authentication security of those. Notably, 89% of the Hacking varieties in this vector involved some sort of credential abuse (Use of stolen creds or Brute force). If, after looking at Figures 27 and 28, you had to double check that you weren't still in 2020, you would be forgiven. Servers are still dominating the Asset landscape due to the prevalence of web apps and mail services involved in incidents. And as social attacks continue to compromise people (they have now pulled past user devices), we begin to see the domination of phishing emails and websites delivering malware used for fraud or espionage. However, we can glimpse the impact of a world where the flickering flames of digital transformation have slowly built into a sizable inferno when we review the Assets involved in breaches. Figure 29 shows that there is a large gap between Person and User devices as the most breached Assets, and the decline of User devices is statistically verifiable in relation to the previous two years. This result makes sense when we consider that breaches are moving toward Social and Webapp vectors, and those are becoming more server based, such as gathering credentials and using them against cloud-based email systems. A related result that will likely not be surprising is that this year, external cloud assets were more common than on-premises assets in both incidents and breaches. Now before you put that in your marketing brochure for your next gen AI cloud security product, there were 10 times as many Unknowns (quite plainly incidents where the information on the location of the assets was not available) as there were cloud assets. That is more than enough to tip the scales in the other direction if we'd known more about what happened. Still, in a sample of random organizations, 17% that had a web presence had internet-facing cloud assets.. If it was not obvious by now, cloud assets deserve a seat at the grown-up security table and a piece of your budget pie. Even the median random organization with an internet presence has 17 internet-facing assets (Figure 30). Figure 30 gives you an idea of how vulnerable those organizations are. Most had no vulnerabilities at all. Furthermore, one might think that more recent vulnerabilities would be more common. However, as we saw last year, it is actually the older vulnerabilities that are leading the way. Rather than selecting out of something like the Alexa top 1 million domains, we randomly sampled a database of hundreds of millions of companies worldwide. Out of a million companies, only 1.4% had a web presence (a domain connected to the organization). It's easy to forget that the average security-conscious organization might be quite different from the average company. These older vulnerabilities are what the attackers continue to exploit. Figure 32 shows the discovery years of vulnerabilities that attackers attempted to exploit in bulk as seen from the perspective of honeypots. If Tom Brokaw were writing this report, he'd call them the greatest generation of vulnerabilities. Eternal Blue is a crowd favorite, which shows that the amount of time since discovery does not really factor into why actors target vulnerabilities. Instead, it seems to be simply a matter of what capabilities exploiting a vuln provides to the attacker, along with the robustness of current working exploits and payloads. So, what's a good, clean-cut, security-conscious organization to do? Based on Figure 33, the patching performance this year in organizations has not been stellar. Granted, it's never been great. There are several likely hypotheses to explain why this year might be underperforming. The ideal state for any organization is to patch smarter, not harder, by using vulnerability prioritization not necessarily to improve security, but to improve the organization's productivity. Every patch that has to be applied means you are that much farther from putting down the keyboard and picking up the d-pad. Anything you can do to avoid patching vulnerabilities that do not improve your security keeps you just as secure but involves much less work (and less chance of burnout from your employees or service providers). Mobile phones made the list in Figure 28 at the beginning of this section. As with last year, this finding is somewhat anticlimactic as the vast majority are simply lost phones. Still, that's not quite the end of our mobile foray. We also have mobile data on malicious URLs and APKs in Figure 34. What we found, in short, was that you don't have to be a large organization to have a good chance that one of your members that received a malicious URL or even installed a malicious APK. The Attributes are the Confidentiality, Integrity and Availability (aka the CIA Triad) violations of the impacted asset. Whether it is a confirmed data breach in which the confidentiality of the data was compromised, or an integrity incident, such as altering the behavior of a person via phishing, the actions against the assets result in CIA violations. First, let's discuss Confidentiality and the types of data that are most frequently compromised. As we have pointed out in previous reports, Credentials remain one of the most sought-after data types (Figure 35). Personal data is a close second. Considering that Personal data includes items such as Social Security numbers, insurance related information, names, addresses, and other readily monetizable data, it is little wonder that attackers favor them as they do. They are also useful for financial fraud further down the line, not to mention their resale value. We do not mean to imply that attackers are the only way data is compromised. Sadly, we cannot discount the ability of our own employees to make mistakes, thereby contributing to the problem. However, they are less likely to involve credentials, and more likely to involve other data such as Personal information, (Figure 36). Moving on to Integrity violations (Figure 37), these are usually the result of a Social or Malware action. For the Social actions, Phishing and Pretexting will alter the behavior of their targeted victim. In some cases, Pretexting results in the initiation of a Fraudulent transaction, causing money to go where it was not supposed to. With the prevalence of Phishing and Pretexting in our dataset this year (43% of breaches) it is no surprise that Alter behavior ranks first among the Integrity violations. But we must not forget the Malware actions. Software installation comes in second place due to the high number of System Intrusion pattern cases that had a Malware component. Most commonly these were directly installed by the actor after system access—usually after a Hacking action such as the Use of stolen creds or Brute force. Finally, we arrive at our Availability violations (Figure 38). The most common is Obscuration, which is what you get when ransomware is installed and the encryption is triggered. Loss is our second most common violation, and results from either a lost or stolen asset, as you no longer have access to that data. This year we decided to take a look at which breach types take the longest to discover (Figure 39). Traditionally, this has been insider Privilege Misuse. However, when looking at this year's data (largely due to the insight provided by the new patterns), we found that the differences between Privilege Misuse and System intrusion were negligible. Both were present in the longest to discover breaches. In contrast, the breaches that are the fastest to discover appear to be those where it becomes readily apparent something is wrong. Examples include Stolen assets, because the employee found evidence of a break-in, and Errors, where the employee had that sinking feeling that they screwed up, and reported it in the hopes that it could be quickly contained. These are both internal methods of discovery, and if you don't already have an easy and fast way for your people to report these kinds of breaches, you should look into it. Why not cultivate your employees to be your early warning system when it can have a great return on investment? The other end of the spectrum for discovery methods is when the threat actor involved makes the "notification" in the form of a ransom note that appears on screen. Finally, we were also curious what kind of data was the fastest to be compromised, and that turns out to be Credentials. This is particularly the case in Phishing, which typically goes after the victim's credentials for use in gaining further access to their chosen victim organization. Attackers continue to profit substantially from the adversity that befalls breach and incident victims. And while that profit is certainly of interest, what really concerns us is how the amounts tally up on the other side of the transaction. Figure 40 illustrates the range of loss from various types of incidents based on adjusted losses reported to the FBI Internet Criminal Complaint Center (IC3). In this figure, each dot represents half a percent of incidents. First and foremost, according to IC3 data, is the fact that whether the attack was a Business Email Compromise (BEC), Computer Data Breach (CDB), or a ransomware attack, a large percentage of incidents did not actually result in a financial loss (42%, 76%, and 90% respectively). When losses did occur, they were not of the one-size-fits-all variety. Following the rules of good business, we expect attackers to charge what the market can bear. For a small organization that is usually a small amount. For a large organization, however, losses can be much more substantial. When examining breaches that included a reported loss, 95% of BECs fell between $250 and $985,000 dollars with $30,000 being the median. That is a pretty big range, you say? Maybe so, but CDB ranges were even wider with 95% falling between $148 and $1.6 million, and a median loss of $30,000. Finally, for ransomware the median amount lost was $11,150, and the range of losses in 95% of the cases fell between $70 and $1.2 million. Let us state this in a somewhat different manner: If you only consider the bottom-half (everything below the medians that we just mentioned), CDBs are often associated with bigger losses than are ransomware events. This finding, when coupled with the 90% of ransomware incidents that did not result in any loss, could be telling the story that organizations are no longer paying the ransoms. It must also be kept in mind that this loss data includes individuals as well as organizations, which is another potential reason for the numbers being smaller. Unfortunately, we do not have a sufficient level of detail to distinguish between the two. There is also the specter of potential bias toward underreporting of larger ransoms. If, however, organizations are skipping the ransom, the low payout ranges could have been yet another contributing factor for the rise of the ransomware "name and shame" threat actors witnessed in late 2019. In a "glass half full" view of the above situation, there is some possible good news in that there is a chance you can reverse the mass migration of your funds to other environs. The IC3 Recovery Asset Team (RAT) can sometimes assist victims in the freezing of lost funds for possible recovery. In Figure 41, we see that when the IC3 RAT acts on BECs, and works with the destination bank, half of all US-based business email compromises had 99% of the money either recovered or frozen, whereas only 11% had nothing at all recovered. If your organization experiences an incident, we highly recommend that you contact the local branch of your national law enforcement and seek their assistance. Or, better yet, get to know them before the breach occurs!,Of course, direct losses are not the sole cost one encounters due to a breach. Apart from the damage done by the attacker, there remains the expense of Digital Forensics and Incident Response (DFIR) and legal counsel. Figure 42 provides an idea of what to expect in these areas based on cyber insurance,It should be pointed out that insurance data can be somewhat biased. For instance, insurance may not cover legal costs or penalties. There may also be an additional deductible not covered in the overall costs. Of course, to address the elephant in the room, it is unlikely that your insurance will cover the damage to your company's reputation. And depending on several factors such as disclosure requirements, the size of the breach, and other things hiding in the fine print, that damage can be considerable. Various studies have arrived at very different conclusions regarding the impact on stock price from a breach in the days immediately following a breach, including 2.53% (Rosati, Cummins, Gogolin, van der Werff, & Lynn, 2017), 5% (Cambell, Gordon, Loeb, & Zhou, 2003), 2.1% (Cavusoglu, Mishra, & Raghunathan, 2004), and 1% (Goel & Shawky, 2009). The findings of these studies are helpful, but they don't shed much light on what happens in the long term. Figure 43 may help to illuminate the matter somewhat. Based on data collected by comparitech.com, breached companies underperformed the NASDAQ (a U.S. Stock Market) by about 5% after six months, though if you look at 95% of companies the performance was anywhere from 48% under to 39% over performing. If we look two years into the future of those organizations (after the breach), those downward trends continued, suggesting that perhaps the breach wasn't actually the cause, but the symptom. To answer the question, "what might a breach cost in total?" we ran 1,000 Monte Carlo simulations using bootstrap sampling on breaches we had cost information about on this year's dataset like the good data nerds we are. Fourteen percent of the simulated breaches had no impact. Of the 86% that were impacted, Table 1 captures the results. What you do with these numbers is, of course, up to you. While you could plan for the median breach of $21,659, a better option might be to plan for the middle 80% of breach impacts, $2,038 to $194,035. Or better yet, be prepared for the most common 95% of impacts, between $826 and $653,587. If you add to that an organizational devaluation of around 5% (from Figure 43), then you just may have yourself a tangible figure you can plan around. 1 - Simulated Breach Costs,Over the past decade, the cyber threat has grown exponentially with nation state and cyber criminals increasing the scale, scope, and level of sophistication of their cyber attacks. Addressing this kind of complex and agile environment requires a more comprehensive response than any one single government agency, business, technology, or data source can provide. Instead, an interwoven architecture of combined capabilities from across public agencies and the private sector must be leveraged to protect critical infrastructure and impose risk and consequences on attackers. The FBI is committed to sharing as much as possible about cyber threats as quickly as possible so the public is alerted and prepared. We strive to be viewed as an indispensable partner, using our unique authorities as a law enforcement agency and member of the United States Intelligence Community to enable government operations against our cyber adversaries and allow the public to enhance their security posture. Because of our unique authorities, world-class capabilities, enduring partnerships, and presence we can conduct investigations, collect intelligence, and interact with victims – all in pursuit of attribution. Attribution is what allows the U.S. government to impose risk and consequences on our adversaries and prioritize our operations with our partners, including the private sector. Cyber [Combatting cyber crime] is the ultimate team sport and we all must be committed to using every tool we have at our disposal to address the cyber threat. Of utmost importance to the FBI, and a key component of our foundational cyber strategy, is the ability to share relevant and actionable information with our government partners, the international community, private industry, and the public. But, we also rely on the information received from our partners, private industry, and victims to develop a broader picture of cyber threats. The Internet Crime Complaint Center (IC3) serves as a reliable, convenient, tool for submitting information to the FBI about suspected internet-facilitated criminal activity, while also developing effective partnerships with law enforcement and private sector entities. Information provided to the IC3 is further analyzed, resulting in investigative leads or the identification of new or emerging cyber threats. We share what we've learned through our analysis of IC3 data with the public and private industry through PSAs, alerts and reports such as the DBIR. For the 2021 DBIR, the FBI's IC3 focused on supplying data specifically for business email compromises/ email compromises (BEC/EAC), and other data breach incidents reported to IC3. In recent years, the FBI's IC3 has observed that BEC/EAC and data breach incidents trend more towards victimizing corporations and/or private sector entities and less on targeting a single individual. IC3 recognizes that the public plays a central role in IC3 being able to understand how cyber criminals are evolving. By submitting a cyber related complaint, the public is assisting the FBI in addressing those specific complaints, as well as, identifying the critical details of developing cyber threat trends. Convenience sampling is a type of nonrandom sampling that involves the sample being drawn from that part of the population that is close at hand or available. More details can be found in our "Methodology" section. Though we do suggest you put your money on Trail Blazer in the third. Where are my insider threat fans at? Whoop whoop!,This report makes no claim about the validity of such a statement. Please refer to our official spokesperson and legal counsel. The data privacy of our readers is of the utmost importance to us. And completely obliterate our page count budget. A less well-known fact is that the wish for wealth redistribution led to the term Gini in a bottle. Not really, but it would have been cool if it did. A technical term of art in Data Science, we assure you. We deeply apologize to the junior U.S. senator from Vermont for the fact that the top 3% of varieties are responsible for 87% of the breaches. You're reading the DBIR, and that is a great step in the right direction, if we may say so. This argument does not consider potential incidents where loss of life or the security of individuals is concerned, as it would make no sense to assign a monetary value to that, and would, in fact, be callous and cruel. As You Like It, William Shakespeare. Anyone know if the Cyber+ trademark is available?,Or the hot ethereal cryptocurrency. Viruphant? Eleplent?Just like your Momma said. Mmm…cake. Emphasis on the "Artificial" not on "Intelligence.",See the sidebar for what we mean by 'random organizations.,A terrible "pie in the sky" joke was edited out here. You are welcome!,You know, because of patching. Just don't call them "boomer vulnerabilities," or you will start a fight. They might even tell you to get off their lawn. As we write this section, a Microsoft Exchange Remote Code Execution Vulnerability (CVE-2021-26855) is being actively and massively exploited that has all the ingredients to also be part of this growing background noise of exploitation activity in the internet. 2017 DBIR, Figure 56. Or your kid, or your running shoes, or something else that keeps you sane. Android apps. Observant readers may have noticed the assets section missing anything about Information Technology (IT) vs. Operational Technology (OT) assets. That's because it was largely missing from our dataset as well. We've heard those OT breaches are somewhere, but they're not in our dataset. Not the CIA that keeps the alien presence on the DL, the other kind. It would be fascinating to analyze profitability of different types of attacks from the perspective of the threat actors, but not only do we not believe we have the data necessary; we are not sure if this analysis would benefit the threat actors more than the defenders. For an additional fee, the Verizon will provide a version of the DBIR that replaces all instances of Cyber with Security. See your local Verizon representative for details. Another elephant? This is a pachyderm-filled space!,More precisely, Paul Bischoff's (@pabischoff) blog post at,Dr. Frank N. Furter nods approvingly. If you are already a Verizon customer, we have several options to help you get the support you need. Choose your country to view contact details. Existing customers, to your business account or . 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Learn moreHow to Prevent Social Engineering Attacks Business
From the innocuous use of personal devices (bring your own device, or BYOD) to social engineering attacks, the cyber threat is all around us, often creeping out of places we least suspect. Not only are these threats becoming more widespread, but dedicated attacks are also more complex and convincing. Even the biggest companies are not immune to the potentially disastrous effects of a sophisticated social engineering attack or device mismanagement. The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our . Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. Indicates a required field. The content access link will be emailed to you. You will soon receive an email with a link to confirm your access, or follow the link below. You may now close this message and continue to your article. From the innocuous use of personal devices (bring your own device, or BYOD) to social engineering attacks, the cyber threat is all around us, often creeping out of places we least suspect. Not only are these threats becoming more widespread, but dedicated attacks are also more complex and convincing. Even the biggest companies are not immune to the potentially disastrous effects of a sophisticated social engineering attack or device mismanagement. Many potential weak links and vulnerabilities can be exploited in business settings, whether in microenterprises, medium-sized companies or large corporations. Some weak links require a high level of technical knowledge to detect, making them difficult to protect against attacks. Others, however, are easily exploited and often overlooked, presenting low-hanging fruit for threat actors. Unfortunately, in the latter case, humans are an ever-present weakness that can be easily exploited, unwittingly exposing enterprises to risks—whether it is by fraudsters targeting them mercilessly with sophisticated scams, such as smishing and robocall attacks, or because employees are simply bypassing security tools to optimize their work. In today's remote/hybrid corporate world, BYOD policies are more widely implemented to boost employee productivity and reduce hardware costs, although both of those reasons may not always hold true in practice. While BYOD may bring these benefits, it also potentially carries a significant cyber risk. With the increasing sophistication of social engineering (and today with the use of artificial intelligence [AI] and deep fakes to create highly convincing voice impersonations), even the savviest users can have difficulty detecting these attack schemes. Scammers will typically seek out the weakest link in an organization, which often is the human element—such as disgruntled employees, lost personal devices used for work or executives who think they are communicating with someone they know. Wherever your weak link lies, there is a prime opportunity for threat actors to gain access through phishing (email/messaging), vishing (phone/voice) or smishing (text/Short Message Service [SMS]) attacks. For instance, a global ride-sharing company's network when an attacker targeted a contractor who was using a personal device. After the device was infected with malware, the threat actor bought the contractor's corporate password on the dark web. After repeatedly rejecting multifactor authentication requests, the contractor eventually accepted a request, allowing the threat actor to gain network entry. As another example, one of the world's largest media and entertainment companies recently had to after it appeared that hackers successfully impersonated an employee and convinced the IT help desk to obtain the user's credentials to access and infect the system. Just through some basic online research on social media, the hackers seemingly managed to eventually take control of a multibillion-dollar company's computer systems. If these types of attacks and scenarios can happen to global brands with nearly limitless resources, what does that say for midmarket organizations?,With such a high level of network access, threat actors have a great deal of leverage, ready to demand a ransom or go straight to disclosing or selling your sensitive data on the dark web. Breaches of this nature can also significantly damage your brand reputation, translating to potential drops in share prices and the possible alienation of consumers with data privacy concerns. Enterprises must also contend with the fact that humans have the natural inclination to make their lives as easy as possible, always looking to simplify and streamline operations. This inclination has translated into the growing use of personal devices, which can present a dangerous risk to enterprises as they lose visibility and control not just over business processes but also over corporate security. This risk is not always created maliciously by the employee. Instead, it simply reflects a very human impulse to get things done in a convenient and timely fashion. While there are potential advantages of using personal devices in terms of business productivity, their use can nonetheless compromise the integrity of the work environment. Most worryingly, they can lead to regulatory compliance failures and expose the enterprise to financial liability. This is similar to what happened recently in several high-profile cases in the U.S. financial services industry, which came to light in 2021. A number of large financial services providers were heavily fined (from US$10 million to more than US$100 million each) by federal agencies such as the U.S. Securities and Exchange Commission (SEC) for improper policing of employees' use of off-channel messaging services and for failing to maintain and preserve all official communications by their employees. The fallout was costly, both from a reputation and financial standpoint. The human risk factor cannot be understated. As so many unfortunate tales making recent news headlines highlight, the digital landscape is fraught with danger and risks. The challenge for enterprises now is to constantly manage both attacks and device misuse while minimizing the potential blast radius on business operations. From a risk perspective, there is no doubt that some of the low-hanging fruit involves human weaknesses. How are these weaknesses being actively exploited or triggered? Verizon's "" (DBIR) outlines some of these threat vectors. People include not just employees and executives but also customers and third parties in the supply chain. They can be targeted with spray-and-pray email phishing tactics, but increasingly we are seeing spear phishing (targeting specific individuals), whaling (spear phishing attacks targeted at high-level employees), smishing (phishing attack via text messaging/SMS) and vishing (phishing attack via phone call/voice) attacks deployed as well, with successful outcomes. These types of attacks often require little technical knowledge. Background secondary research on social networks and some inventive scamming are usually more than enough for the threat actor. Technologies that may be vulnerable include personal computers, mobile devices, network systems, cloud infrastructure, software and applications. Remote work is here to stay in the post-pandemic world, with of remote workers using their personal devices for work tasks. They also use these devices for entertainment (social media, mobile apps, etc.), posing potential cyber risks. This is a huge challenge for enterprises due to policy and regulatory compliance risks and corporate data leakage. Verizon's Mobile Security Index (MSI) reports that more than 50% of personal devices [used in the workplace?] fell prey to a mobile phishing attack in 2022, with text messaging (SMS) attacks increasing the odds sixfold to tenfold (compared to email phishing attacks). The problem is that these personal devices may be managed by the individual employee, with enterprises having little to no control or visibility over device use. As a result, employees may unknowingly engage with a threat actor, and their company may not be aware of that activity until it is too late. It should be noted that some companies are still willing to accept the risks of BYOD. Some choose to allow personally liable devices because they are perceived to improve employee productivity or because they reduce IT spending. However, the cyber risks associated with a lack of control over employee personal devices are a tough pill to swallow. Another factor to consider is the lack of supply chain management for BYOD and choose your own device (CYOD). As referenced in , your employees are potentially using devices that have been rooted, jailbroken with vulnerable apps or even infected with malware without the user knowing. If you cannot pinpoint the origin of your employees' devices, your IT team may already be at a disadvantage. Ultimately, enterprises are paying the price for human weakness and BYOD policies. But the outlook is not hopeless. Plenty of security technologies can be implemented, and Verizon is one provider working hard to mature, evolve and create comprehensive solutions in this space. You can spend hours searching the web for articles like the one you're reading now, or you can sign up to receive relevant articles from us that are meant to help keep you informed and grow your business. Verizon has been working to enhance security for enterprise customers across various sectors. Notable work comes in helping defend organizations in heavily regulated spaces such as financial services that face growing challenges from two fronts: stricter regulatory pressure and increasingly complex social engineering attacks. At a minimum, corporate devices are a requirement for regulated companies. Using personal devices without recordkeeping software carries heavy legal and financial consequences for regulated organizations, as noted earlier. In the United States alone, more than in penalties have been racked up since the SEC started investigating recordkeeping tactics at financial institutions. That includes 16 Wall Street firms that were fined for allowing employees to discuss deals and trades on personal devices via text messages/WhatsApp. As useful as mobile device management (MDM) software may be in curbing cyber threats, personal devices still carry significant risks; it's still up to the end user to remember to maintain the security posture. Corporate devices have security benefits you cannot get with BYOD. Swapping personal devices for corporate-issued ones can allow IT staff to gain a better grip not just on internal/external communications but also on various integrity and security aspects of mobile devices. When organizations offer corporate-liable devices from Verizon, they are gaining enhanced security protections and controls not available on personal devices. This can help to address common vulnerabilities for organizations. For example, when trying to comply with regulators, many companies are contenting with high levels of robocalls. Unfortunately for banks, robocalls have become tougher to detect because threat actors use advanced deep fake technologies to recreate synthetic speeches, allowing them to impersonate banking customers. Among the Verizon solutions that can be used to counter such attacks are compliant calling, voice authentication and defense solutions. Financial services are not the only regulated organizations under intensive attack. Healthcare providers are also being targeted by opportunist social engineers, with fraudsters focusing on employees similarly through smishing and vishing attacks. Third-party, low-quality internet service providers (ISPs) may sometimes provide numbers to threat actors, who subsequently use the numbers to conduct targeted attacks against those employees. Organizations can take a proactive perspective, as Verizon offers executive protection services. Our threat hunting team can scour the dark web and help remove personally identifiable information (PII)—such as email addresses, phone numbers and physical addresses—about high-level employees that can be used to target them (and their family and social circles) in social engineering attacks. The first step any business must take in defending its network from social engineering attacks is to understand the nature of the cyber risks being faced. An outline should be created to establish a clear understanding of how to mitigate, minimize, transfer or accept the identified risks. This risk assessment is a critical step because it allows you to identify your assets, threat entities and risk appetite. From there, putting together a comprehensive defense plan becomes much easier because you know what your security goals are and what red flags to look out for. A defense plan against social engineering attacks comprises two main functions: threat detection and trust enforcement. Both functions apply equally to help detect and counter high-level threats and low-level vulnerabilities. Threat detection is a cybersecurity discipline that focuses on identifying and dealing with threats such as cyberattacks, compromises, data breaches and incidents once they occur. This is done by spotting and helping stop unauthorized access, malware, social engineering schemes, etc. Trust enforcement is all about getting out in front of potential attacks by leveraging techniques such as identity management, passwords, encryption, access control, authentication, etc. Both of these functions form the bedrock of a broader defense plan against social engineering attacks that protect networks, applications, devices and identities. Verizon provides both of these functions in five key areas of control: awareness training, mobile security policy, security protection controls, detection and response, and monitoring and testing across devices, applications, identities and networks. Security-conscious network providers like Verizon can have an advantage over traditional security vendors with their bird's-eye view of traffic, devices, technologies and users. For all customers, from small business to enterprise, Verizon offers a broad range of solutions including customer reporting, ongoing threat monitoring and sending out advisories. In this regard, every piece of data is ingested, analyzed and then conveyed into actionable insights. Verizon's customers gain the newfound ability to "see" what was always out of sight. This outlook grants them a high level of visibility across the entire spectrum of assets being used at any given time as well as all the interactions between them. From this bird's-eye view, we provide enterprise customers with comprehensive management, from device to network, on which they can layer vetted security controls. That means they can benefit from inherent security at the network level, such as registered short codes to provide hard-to-spoof identification, texting "off" to 4040 to stop unwanted email-to-text messages, 7726 spam message reporting and filtering, attestation of Voice over Internet Protocol (VoIP) via STIR/SHAKEN, and distributed-denial-of-service (DDoS) protection on the Verizon VoIP network. At some point, all organizations will require real-time supervisory control over employee devices to help curb increasingly sophisticated cyber threats. Verizon is well prepared to fill this final security gap (keeping in mind that it simply cannot be fully achieved with BYOD devices). We provide both a baseline security package for the entirety of our wireless network and customized security for enterprise clients, either through corporate-liable end-user devices or dedicated security services. We leverage our understanding of the issues involved in migrating away from BYOD policies—such as security challenges, high stipend costs, and complexity in developing separate configurations and applications for personal devices—to assist clients transitioning to corporate lines. Moreover, Verizon can tailor a custom cybersecurity solution as part of a customer's holistic defense plan against social engineering threats. Ditching BYOD and going with Verizon corporate lines can help provide you with the granular cyber insight needed to properly assess modern social engineering tactics and identify them promptly. With a tailored deployment, we can help enact dedicated protection mechanisms to help keep your assets safe and reduce risks, including deploying security analysts with threat hunting backgrounds to scrutinize customer information on a daily basis as well as identify and respond to suspicious patterns and attacks. As previously alluded to, these outcomes are challenging when your employees use their personal devices. Beyond this, Verizon can offer a range of solutions that can address trust enforcement and threat detection. But importantly, as noted, it all starts with risk assessment. Our consulting services can help enterprises assess risks and provide advice on security posture, whether these are high-level threats or common, everyday risks. Verizon's cybersecurity expertise and role as a network provider create the perfect combination to provide a holistic view and comprehensive security strategies for companies. Partnering with us, your organization can have a network that, with the application of key security products and services, can help provide protections against those simple, everyday cyber attacks as well as more complex threats covering people, technologies and processes. Effectively assessing the social engineering risks that your organization's mobile device policy may pose starts with you asking the following questions:,If you need to learn more about these mobile security threats and how your organization should tackle them, a good starting point is,Verizon is offering a customized five-point social engineering defense plan for businesses. To learn more, contact your account representative or have a specialist contact you. "Security update," Uber newsroom, September 16, 2022. "MGM Resorts computers back up after 10 days as analysts eye effects of casino cyberattacks," The Associated Press, September 21, 2023. "SEC Charges 11 Wall Street Firms with Widespread Recordkeeping Failures," U.S. Securities and Exchange Commission press release, August 8, 2023. "New Lookout Research Highlights Increased Security Risks Faced by Organizations Due to Remote Work and BYOD," Lookout press release, April 3, 2023. "Guidelines for Managing the Security of Mobile Devices in the Enterprise," National Institute of Standards and Technology, May 2023. "SEC Charges 11 Wall Street Firms with Widespread Recordkeeping Failures," U.S. Securities and Exchange Commission press release, August 8, 2023. "U.S. fines 16 Wall Street firms $1.8 bln for talking deals, trades on personal apps," Reuters, September 27, 2022. Call Sales,Chat with us,Have us contact you,Already have an account?,. * Indicates a required field. We will follow up from your contact request using the information provided. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent Allowed
Learn moreDigital Transformation Examples & Success Stories
We've got some great deals going on right now exclusively for our online customers... chat now to hear more! Tactacam joined the Verizon WCP Program to solve network connectivity issues in remote areas. The Verizon ThingSpace - IoT device management platform enabled them to achieve massive cellular trail camera. Jan 14, 2026,IDIA partnered with the Verizon Small Business Digital Ready program to address the digital divide. The institute also relies on Verizon Jetpacks for wireless connectivity to support its digital inclusion initiatives. Jan 22, 2026,Kodiak Robotics, a provider of assisted autonomous driving technology, partnered with Verizon ThingSpace to address its connectivity issues. This autonomous trucking enables remote human oversight, boosting safety and creating new skilled careers. Dec 18, 2025Oct 31, 2025,Runwise and Verizon partnered using IoT connectivity to simplify building energy management for property managers. This integration provides real-time IoT visibility, allowing for faster issue resolution. Oct 22, 2025,LoCI Controls uses Verizon IoT solutions to transform landfills. Discover how their IoT devices and reliable connectivity help sites reduce emissions and generate new revenue from renewable energy. Oct 14, 2025,Discover how Verizon's Private Wireless Network helps Nucor, North America's largest steel manufacturer, enhance operational safety and efficiency with seamless industrial IoT and manufacturing network connectivity. Oct 10, 2025,Learn how Verizon's wireless connectivity solutions are helping the Quincy Police Department improve public safety. Hear from Chief Carlos Hill on the impact of their partnership. Sep 12, 2025,Discover how Albany State University partnered with Verizon to provide connected laptops, closing the digital gap for rural students and community members in Southwest Georgia. Learn about their initiatives for online learning, digital literacy, and community empowerment. Aug 21, 2025,Discover how GSM Outdoors achieved a 66% productivity boost in their 500,000 sq ft warehouse near DFW with a Verizon Private Wireless Network. Aug 12, 2025,Discover how Verizon delivered seamless, high-capacity connectivity for the Minnesota State High School League's major cross-country event, ensuring smooth operations and a great fan experience. Jul 31, 2025,Discover how Mr. W Fireworks boosted seasonal sales and streamlined operations at over 150 locations with Verizon 5G LTE Business Internet. Jul 03, 2025,Bar Partners uses Verizon Fixed Wireless Access to power connected bar games with cashless payments, remote monitoring, and fast, reliable 4G LTE service. May 05, 2025,May Mobility and Verizon 5G connect autonomous vehicles to underserved communities, empowering safer, accessible, and data-driven transportation. Apr 22, 2025,Discover how iSeeChange leverages sensor insights to empower communities in climate resilience and infrastructure planning. Mar 19, 2025,Learn how the New Jersey Devils leveraged the power of Verizon 5G to elevate the fan experience at Prudential Center. Feb 11, 2025,Discover how C-Lock uses Verizon's Fixed Wireless Access to monitor livestock health, reduce emissions, and improve farm efficiency in rural areas. Feb 11, 2025Jan 10, 2025Dec 16, 2024,Scottsdale Unified School District is no ordinary school district. Its 21,000 students are spread across 29 physical campuses. Explore how SUSD makes the move from an outmoded system to state-of-the-art wireless connectivity. Oct 31, 2024,Vay specializes in remotely driven electric vehicles that can be rented by the minute. Explore how they're making a difference with Verizon's fast and reliable 5G connectivity. Oct 31, 2024,MFHS is a nonprofit health and human services organization. It oversees and supports a network of 29 health and nutrition centers across 17 counties in Eastern Pennsylvania, serving over 90,000 patients annually. Learn how Verizon helped MFHS get connected with Verizon Mobile for Microsoft Teams. Oct 24, 2024,Learn how West Springfield was able to reduce energy use and lower costs with intelligent street lighting from Verizon and RealTerm Energy. Oct 07, 2024,Learn how Verizon helped the NFL implement new sports communication technology and wireless networks, creating an advanced coach-to-coach communication system. Sep 02, 2024,Binsky & Snyder is constantly reinventing its capabilities and investing in innovative services, using modular and virtual construction options. Explore how a Verizon Private Wireless Network enabled Binsky & Snyder to achieve their goals. Sep 01, 2024,Learn how NASCAR partnered with Verizon to provide fast internet connectivity that won fan accolades from the DAYTONA 500 to the Chicago Street Race. Aug 13, 2024,Bags To Go reaches new heights in terms of demand, volume and customer satisfaction by partnering with Verizon to keep their business running on all cylinders. Jul 03, 2024,Faced with an aging stadium with outdated technology, the NFL's Tennessee Titans have a fan-first philosophy dedicated to delivering the best possible experience. Learn how Verizon was able to help. Apr 25, 2024,National Carwash Solutions drives innovation with wireless internet and IoT solutions to the car wash industry. Learn how. Apr 16, 2024,Explore how the Department of Foreign Affairs and Trade (DFAT) collaborated with Verizon to pioneer secure travel documentation, setting new standards for data security and connectivity in a connected world. Apr 14, 2024,Learn how Floorcloud used Verizon's Asset Tracking Solutions to innovate how the construction industry mitigates risk, saves money and collaborates. Jan 04, 2024,Learn how a small town's law enforcement technology is helping police officers keep the public and citizens safe with solutions like mobile device management. Dec 14, 2023,Learn how the Florida Panthers switched to cashierless checkout using Verizon 5G Ultra Wideband and improved their fan experience and venue operations. Oct 23, 2023,Learn how Verizon teamed up with connected devices ecosystem experts HarperDB to create low-latency, connected golf carts to boost Edison Interactive reach. Oct 06, 2023,See how Verizon elevated Alley-Cassetty's customer experience and increased productivity through supply chain solutions, communication technology, and more. Oct 05, 2023,Learn how Verizon and Portland Opportunities Industrialization Center (POIC) are helping to narrow the digital divide in education, employment, and more in this case study. Sep 13, 2023,Explore the transformation of a manufacturing brand as it modernised defences and enabled digitalisation and cloud transformation using Secure Access Service Edge (SASE) solution with Verizon. Aug 29, 2023,Learn how Verizon is utilizing 5G to improve virtual roadside assistance with the Arizona Department of Transportation (ADOT) and Maricopa Association of Governments (MAG). Jun 14, 2023,Troup is an East Texas town of about 2,000 residents known for its holiday events and small-town friendliness. The Troup Community Development Corporation wanted to explore the potential of FWA and offer free Wi-Fi to attract visitors. Jun 06, 2023,Learn how Verizon Security Operations Centres enables Fujifilm to boost its surveillance & set the foundation for secure digital transformation. Mar 14, 2023,Call sales,Chat with us,Have us contact you,Get updates,Already have an account?,* Required,The information provided will be used in accordance with our terms set out in our . Please confirm you have read and understood this Notice,Verizon may wish to contact you in the future concerning its products and/or services. If you would like to receive these communications from Verizon, indicate by selecting from the dropdown menu below. Please note that you can unsubscribe or update your preferences at any time. By submitting the form, you are agreeing to receive insights, reports and other information from Verizon and affiliated companies in accordance with our . California residents can view our California Privacy Notice . These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .
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